Being shafted by MWEB!

AcidRaZor said:
Holy ****, you work in retail and you don't know anything about how accounting/finance/bill runs work?

You must be the dude I ignore when I go buy my LCD TV...
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Isn't retail code for working on the shop floor?
 
minerva said:
Conversely, I want to ask you that if you spent R10,000 on an LCD TV on Friday, and the very next day you see the same TV advertised at the same retailer for R6,999, (This happens believe me I work in retail), would you feel OK about it? Would you still have the same stance?
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Correct, it does happen, but you DON'T find people in shops on a daily basis complaining about it, yet here you are biiiatching like a little girl.
 
AcidRaZor said:
Are you retarded? Or do you just like your little soapbox here? I ask this sincerely because I do not want to offend you with the following:

Go work in accounting and product development. You'll get a tiny glimpse of how a company with several hundred thousand clients work.

It's roughly 12 days from the 1st of May. This means the billing run for the next month has had to start already for them to be on time with the debit orders and invoice generation. This isn't something that you click a button and magically happens within a few hours. It literally takes a week or 2 preparation to run this at this magnitude.

Having worked with debit order billing before, I can tell you now the whole "oh sorry the debit order runs in the next 5 days and we can't stop it now" is a bull**** story. The reason for that is simple, they have more than just 1 client and stopping 1 debit order means regenerating the ENTIRE database for publishing to the bank which in turn would need a few days to run that many clients at once to be able to "hit" everyone on the same day (never mind verifying the data so they don't make a mistake and bill you double or triple the amount)

Because you are one (of many many others) who has accounts with MWEB during the current billing cycle (which is now closed and busy processing), you're not able to benefit from the price change announced today. MWEB probably waited till the current billing cycle came to a close before they made the decision to make the announcement as to avoid any more confusion. You got an entire month free. What the hell are you bitching about?

Why did MWEB not wait till the 1st of May to issue the press release? WHY SHOULD THEY? It's marketing. Something, if they didn't act on it immediately, they would lose. Go surf YouTube for once in your life and actually READ the comments on most videos. "First!!!!!!". The general mentality of true competitive behavior between companies is to "out-do" the other company by releasing products faster and/or press releases re: price reductions quicker.

If MWEB was 3rd to reduce their pricing, wouldn't you feel ripped off? If MWEB was 3nd in releasing an uncapped product, wouldn't you just think it's a knee-jerk reaction to the other companies that did it first? How many clients do you think the first 2 companies would have signed up if they were before MWEB? Much more than MWEB would coming in 3rd, that's for sure.

So, I say this with the utmost respect. Grow the **** up, get a job, work in the real world with the rest of us and just keep your eyes open on how business works. Let mommy & daddy take care of the money for you like they do now. You have no right to be pissed off and I for one hope that MWEB uses the clause in their T&C to stop providing you with services because they CAN and you're just being a rude, unintelligent ******* with a soapbox being bored on a Tuesday. (THATS MY JOB BUDDY!)
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Great rant there buddy! Really I think I heard a slow clap... Perhaps if you read all the posts you would have noted that I understand that there are billing cycle and system processes to consider. My point is that ALL customers, not just the new ones should benefit from a drop in price. So in other words, good service to me would have been to say to all existing customers that due to the billing cycle they would have to pay the normal R299, but then expect a credit of R100 thereafter. In your own words, hundreds of thousands of customers at R100 a piece makes for a considerable amount of money and this is what bothers me.

If you feel happy about this, then good on you. I am of the opinion that it's wrong and I am sure there are those who agree.
 
Lol, people will always find something to complain about... You can count on that...

/facepalm
 
minerva said:
Great rant there buddy! Really I think I heard a slow clap... Perhaps if you read all the posts you would have noted that I understand that there are billing cycle and system processes to consider. My point is that ALL customers, not just the new ones should benefit from a drop in price. So in other words, good service to me would have been to say to all existing customers that due to the billing cycle they would have to pay the normal R299, but then expect a credit of R100 thereafter. In your own words, hundreds of thousands of customers at R100 a piece makes for a considerable amount of money and this is what bothers me.

If you feel happy about this, then good on you. I am of the opinion that it's wrong and I am sure there are those who agree.
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If you knew how the system works you wouldn't be here yapping like an idiot in the first place lad. ;)

You're making yourself look more stupid with each post. I suggest you just...stop.
 
minerva said:
Thanks for the pre-prepared reply... I understand that. As I have said it's a principle matter. If the billing cycle has already closed then fine. I just feel you should say to ALL your existing customers: Hey you guys are not getting screwed, here's R100 credit on your account for the month of May, and then deduct R100 less on 1 June. If Mweb was not prepared to look at their existing customers as well as new customers then they should have announced this on 1 May and not today.

I'm sure there must have been a boardroom where this decision was made, and I would have loved to hear the rationale behind Mweb's stance towards existing customers!
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You are so right.

You should stand your ground and give back the free month and immediately sign up with another ISP.
 
minerva said:
Thanks for the pre-prepared reply... I understand that. As I have said it's a principle matter. If the billing cycle has already closed then fine. I just feel you should say to ALL your existing customers: Hey you guys are not getting screwed, here's R100 credit on your account for the month of May, and then deduct R100 less on 1 June. If Mweb was not prepared to look at their existing customers as well as new customers then they should have announced this on 1 May and not today.

I'm sure there must have been a boardroom where this decision was made, and I would have loved to hear the rationale behind Mweb's stance towards existing customers!
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Hi minerva

The bottom line is that the earliest we could implement these changes on a clean billing run was the 1st of June. We could have delayed the announcement to be more in line with this date, but once we had made our final decisions as to what the new pricing would be we wanted to share the good news with you as soon as possible :)
 
Personally I think Mweb should give the op a R100 credt for May and then just cancel the free month:D
 
Well, I agree with the OP. Some of the replies from the community in this thread is quite astounding, considering it is the same community that is normally up in arms when Telkom or the cell companies offer new customers a better deal than contract customers.

Am I happy that MWeb reduced the prices? Hell yeah, I'm absolutely ecstatic.

Am I happy, after all the MWeb fanfare about reduced prices, that as an existing customer for years (so no, I didn't receive a free month somewhere along the line) I only get the new price next month and not this month like new customers? No, I actually feel quite disappointed with that. So for the privilege of being an existing customer where MWeb is guaranteed to get my money, and getting it earlier than they would from a new customer, I get penalised by not getting the new price? Some strange logic there.

It's quite funny how many times a query or a complaint to a company results in the reply "Uhm sorry, but that's how the system works, can't do anything about it". Well, a human designed the system in the first place, a human can intervene and adjust or compensate for it somewhere in the system. So yes, it is unfortunate that existing customers got caught by the billing run that already went through, but how is going to be adjusted? MWEB Guy, you're a human right? :D
 
You do know how billing and payroll works, right? Please point me to this wonderful system that can be stopped at any given time or implement changes at a whim real time.
qinglung said:
Well, I agree with the OP. Some of the replies from the community in this thread is quite astounding, considering it is the same community that is normally up in arms when Telkom or the cell companies offer new customers a better deal than contract customers.

Am I happy that MWeb reduced the prices? Hell yeah, I'm absolutely ecstatic.

Am I happy, after all the MWeb fanfare about reduced prices, that as an existing customer for years (so no, I didn't receive a free month somewhere along the line) I only get the new price next month and not this month like new customers? No, I actually feel quite disappointed with that. So for the privilege of being an existing customer where MWeb is guaranteed to get my money, and getting it earlier than they would from a new customer, I get penalised by not getting the new price? Some strange logic there.

It's quite funny how many times a query or a complaint to a company results in the reply "Uhm sorry, but that's how the system works, can't do anything about it". Well, a human designed the system in the first place, a human can intervene and adjust or compensate for it somewhere in the system. So yes, it is unfortunate that existing customers got caught by the billing run that already went through, but how is going to be adjusted? MWEB Guy, you're a human right? :D
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Pr⊕phet said:
You do know how billing and payroll works, right? Please point me to this wonderful system that can be stopped at any given time or implement changes at a whim real time.
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Yes, I do know. I never said anything should be done to the existing run in real time. There is always the following run when something can be corrected, not so?
 
qinglung said:
Yes, I do know. I never said anything should be done to the existing run in real time. There is always the following run when something can be corrected, not so?
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Yup very easily, 100 discount to all our fine customers. Send, done.

Really not as difficult as some people are making out. Basically mweb are saying they are too lazy to give their current support base the discount but their new people who have not been supporting them will get the discount right away.

It's how business works in all honesty, once they have you a customer you get no nice things :D. Learn to deal with it, what would be epic is if a company would give something nice to their existing clients but common this is real life and not some dream world.
 
ok all said MWEB still rocks - if they were wrong then it's expected coz nobody's perfect.
 
Scooby_Doo said:
I signed up the night before the announced price drop and apparently I will not benefit, so you are stuffed.
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Haha, yeah same happened to me. Oh well. Costs me R150 more to have Mweb for one more day than the new peeps, but I'm not going to worry about that.
 
qinglung said:
Well, I agree with the OP. Some of the replies from the community in this thread is quite astounding, considering it is the same community that is normally up in arms when Telkom or the cell companies offer new customers a better deal than contract customers.

Am I happy that MWeb reduced the prices? Hell yeah, I'm absolutely ecstatic.

Am I happy, after all the MWeb fanfare about reduced prices, that as an existing customer for years (so no, I didn't receive a free month somewhere along the line) I only get the new price next month and not this month like new customers? No, I actually feel quite disappointed with that. So for the privilege of being an existing customer where MWeb is guaranteed to get my money, and getting it earlier than they would from a new customer, I get penalised by not getting the new price? Some strange logic there.

It's quite funny how many times a query or a complaint to a company results in the reply "Uhm sorry, but that's how the system works, can't do anything about it". Well, a human designed the system in the first place, a human can intervene and adjust or compensate for it somewhere in the system. So yes, it is unfortunate that existing customers got caught by the billing run that already went through, but how is going to be adjusted? MWEB Guy, you're a human right? :D
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Exactly what I am saying! I was really astonished at some of the comments on this thread, never knew that MWEB had such a strong following here...
 
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