Beware data charges on MTN Anytime

The people at Nashua sold my boss a R100 Anytime stating that she could use it exclusively for data!

Now I'm starting to regret my upgrade...
 
This is were jail time is need for the directors.......otherwise they will do it again with another product or service
 
No one mentioned this to me when I had to renew my contract. Although this does make my decision to move both my contracts from MTN easier.

I was forced to switch my one account to Anytime from a Procall, and frankly I see no obvious benefit.
 
Look at things this way. MTN doesn't want people to use the R350 for data at R2 per mb. Imagine what their profits are on making calls.
 
MTN are so busy expanding they are up thier collective asses.

The lying is institutionalized the staff are far too underpaid and their staff churn is one of the highest in the industry. When is the South African consumer going to wake up!!

Never take a contract out as they lie to your face, (personal experience) steal your identity and then try to charge your company! R12500 in one month!!

My Spouse who is a brit will never ever trust a south arfican supplier ever again because of these institutionalized lying/thieves.
 
i can't understand how they can get away with this? is there no recourse in terms of a class-action or something? at the very least what i want is to downgrade my contract to an Anytime 350 as i was duped into going for the Anytime 500 ( i am now sitting with R1100 in voice credit!). This has gutted me from a customer loyalty p.o.v. as i am/was a loyal MTN subscriber and thought they had really gotten a leg up on and were keen to show the others what a good value proposition was. the Anytime packages are perfect in principle!. the unsaid 20% makes me bitter and want to go and petrol bomb their head office on 14th Ave. In Cresta. Gauteng province. South Africa.
 
just read ebenpost's... err... post from earlier and his story reads almost exactly the same as mine! My ave. spend was around R450/pm (Procall120) but i was ending up with free minutes and being billed for sms's and data. so when the time to change came, i wanted the Omnia i900 and got it on the Anytime 500 through autopage cellular. i also asked many times of both MTNSP and Autopage 'consultants' about how i could use the contract value and was assured that i could use it as i saw fit. my thinking was that even though the data rate was expensive, at least i could use whatever i had left after voice and sms for data; and given the shift to mobile broadband (courtesy the knobbing we get from telkom) i really thought MTN was getting it right.

LOL

boy, does my bum hurt!

-----
to para-quote the movie, 'Evolution':
'can i get you something?'
'Yes, ice cream please'
'what flavour?'
' it doesn't matter, it's for my ass'
 
MTN vs Vodacom

The recent MTN 15th bday competition saga and now this. This is why i am waiting until the end of the month to port and not upgrade now.

I will admit, they have given me good reception, while poor service is true to most SA companies.
But I find this is unethical, misleading and unacceptable.

Goodbye MTN , Hellooo Vodacom.
 
UPDATE: i called a mate of mine who is in MTN billing and he asked the SME's (subject matter experts) in the department if they were aware of this 20% limitation and they all say it doesn't exist! disconcertingly, it would appear that mtn billing and mtn marketing are not on the same page. i go with what billing says because they determine the billing rules and if they aren't processing with a 20% limit then it can't be happening... right?
 
alfaspa said:
UPDATE: i called a mate of mine who is in MTN billing and he asked the SME's (subject matter experts) in the department if they were aware of this 20% limitation and they all say it doesn't exist! disconcertingly, it would appear that mtn billing and mtn marketing are not on the same page. i go with what billing says because they determine the billing rules and if they aren't processing with a 20% limit then it can't be happening... right?
Click to expand...

Well - The fact that MTN billing hasn't produced correct statements for the last couple of months and are not actually responding to queries means that anything that anybody from the billing department says is suspicious. Once they got the basic accounting concepts right we can maybe ask them about the intricacies of their specific billing models.
 
alfaspa said:
UPDATE: i called a mate of mine who is in MTN billing and he asked the SME's (subject matter experts) in the department if they were aware of this 20% limitation and they all say it doesn't exist! disconcertingly, it would appear that mtn billing and mtn marketing are not on the same page. i go with what billing says because they determine the billing rules and if they aren't processing with a 20% limit then it can't be happening... right?
Click to expand...

My sister also called the local MTN shop to inquire about this 20% data rule, and they said that there was no such rule on the AnyTime contract:confused:.

They asked where she had heard about it (I had emailed her the article from here) and asked her to forward it to them.

This is very confusing.
 
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