Big Afrihost ADSL problems

AfriGuy said:
I think this has been discussed at length already. The double data was always intended as a one off promotion, we could not simply turn this into a standard product.
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I wouldn't describe a 1.5 year long tariff structure as a 'one off promotion'.
 
AfriGuy said:
Double Data was extended a few times, but clearly listed as a limited promotion that had to come to an end eventually.
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It hasn't come to an end at all.

* All Standard Monthly Capped DSL Packages (excluding 1 GB) get FREE Double Anytime Data on top of the normal monthly data allocation, until 31 December 2015, at which point the offer will be revised or extended.
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More info from Gian around the POC networks

Afrihost-Gian said:
Hey guys

Before I respond to more questions, I just wanted to give you some more details about our 2 proof of concepts (POC's) we'll be asking you to test soon and the way forward.

The two POC's will be codenamed Afrigreen and Afriblue.

Each is fundamentally different from the other, and each has different benefits.

We are going to be giving as many clients as we can the opportunity to test drive the networks and then give us feedback on their experience.

I don't want to tell you any more about the structure or nature of the networks just yet as I don't want anybody to be biased in any way by any preconceived ideas.

Once we make the decision between the two I will let you know all about the structure, how it works, the benefits and the reasons for our choice.

I will be posting a link later where you can go and put in your current Afrihost username and apply to be involved in the POC.

Please Note: As originally mentioned the POC's will be ready for client testing within 2 weeks. However, we are moving heaven and earth to try and have them ready for your use sooner.

As soon as they are ready, you will either be assigned to Afrigreen or Afriblue and we will send you your new router login details to use so that you can go and test it out. These login details will be for the same package as you currently have with us (i.e. Capped, Home Uncapped or Business Uncapped) so you can compare like for like.

We will not be changing the AUP or FUP of any of the packages.

Hope this makes things a bit clearer.

Thanks.
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@afri

maby u guys should make a new feedback thread for the new userd of blue/green so other users can see the progress and reading that way will make it easier to see who is best,what tread have the most complaints and who have the most good feedback
 
sybertiger said:
@afri

maby u guys should make a new feedback thread for the new userd of blue/green so other users can see the progress and reading that way will make it easier to see who is best,what tread have the most complaints and who have the most good feedback
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Good idea! I we may have some ideas internally to keep track of things too, but I think threads are a good way of keeping track of things, thanks :)
 
Hi afriguy have you thought of putting up a status section of the telkom exchanges that are down as most of the faults that i have had with my adsl have been related to the exchange going down.
 
craigcul said:
Hi afriguy have you thought of putting up a status section of the telkom exchanges that are down as most of the faults that i have had with my adsl have been related to the exchange going down.
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It's definitely something that's been looked into before, I think there were some technical issues around getting it done and mostly automated though :(
 
sybertiger said:
@afri

maby u guys should make a new feedback thread for the new userd of blue/green so other users can see the progress and reading that way will make it easier to see who is best,what tread have the most complaints and who have the most good feedback
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How do you determine if your exchange is down? My ADSL (managed by Afrihost till the end of the month) went down mysteriously yesterday morning around 7AM, came back last night around 7PM and went off again this morning around 4AM.

Afrihost believed my router to be faulty or my account password... Both are fine. /facepalm.
 
unskinnybob said:
How do you determine if your exchange is down? My ADSL (managed by Afrihost till the end of the month) went down mysteriously yesterday morning around 7AM, came back last night around 7PM and went off again this morning around 4AM.

Afrihost believed my router to be faulty or my account password... Both are fine. /facepalm.
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It's something we can check for you, we can check the logs which show disconnection reasons.
You're more than welcome to PM me the details and I can check.
 
Hey guys

Just a quick one, progress is being made :)
I've pasted a link at the bottom of this post where you can fill in your info and get things ready for the testing. This won't open a test account for you immediately, we're collecting details for existing clients - we'll have DSL details passed on as soon as they're available.

https://www.afrihost.com/landing/network_test/
 
Applied, got an e-mail confirming and that's as far as it went
 
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