Can i move ISP?

[liambotha]

Hello

I am currently on Telkom 4 mb uncapped and I'm not very pleased with the speeds we are getting, we get around 120kb/s which is the speed of a 1 mb.

I want to move from Telkom to Mweb 4mb premium but keep my Telkom line and just change the data. I asked my mom about changing and she said signed a contract with telkom. I want to know if its still possible to change the data even thought we signed a contract for the world slowest speeds.

Any help will be appreciated..

 

[MickeyD]

Have your mother log a fault with Telkom to sort out your line speed. Changing ISPs will not magically make your line faster.

 

[F1 Fan]

Hello

I am currently on Telkom 4 mb uncapped and I'm not very pleased with the speeds we are getting, we get around 120kb/s which is the speed of a 1 mb.

I want to move from Telkom to Mweb 4mb premium but keep my Telkom line and just change the data. I asked my mom about changing and she said signed a contract with telkom. I want to know if its still possible to change the data even thought we signed a contract for the world slowest speeds.

Any help will be appreciated..

Probably not. You need to provide more details. It all depends on the content of the contract.

 

[MickeyD]

Also ask your mother to phone Telkom and confirm that she is on a 4Mb Telkom Internet profile.

 

[froot]

And ask her WTF she signed a contract with the devil

 

[liambotha]

haha yeah ill ask her. We are currently paying R800 for the line and data

http://www.speedtest.net/my-result/2886411713

 

[liambotha]

I have also tried the 4 mb trial from Mweb aswel as Axxess and the speeds are normal 400kb/s

 

[Chevron]

haha yeah ill ask her. We are currently paying R800 for the line and data

http://www.speedtest.net/my-result/2886411713

What are your line stats?

Are you sure that your line is syncing at 4Meg? From that speedtest it looks exactly like a 1Meg line.

 

[Chevron]

I have also tried the 4 mb trial from Mweb aswel as Axxess and the speeds are normal 400kb/s

In that case log a query with Telkom. It's obvious there's an issue with the account.

 

[MickeyD]

In that case log a query with Telkom. It's obvious there's an issue with the account.

Yep, looks like they are linked to a 1Mbps uncapped ISP profile.

 

[liambotha]

how do i check what line I'm paying for ?

when i log into my router i can see this Downstream / Upstream (Kbps) 4092/512

 

[ponder]

PM TelkomZA so he can look into this for you. You can find him/her here http://mybroadband.co.za/vb/showthread.php/544781-TelkomZA/page8