Cell C voucher already used!

[biometrics]

My housemate bought a R25 Cell C recharge voucher from the Mowbray Post Office this morning and it refuses to recharge claiming this number can't be used.

Called their 140 call centre and they claim the code has already been used on 2 Feb. It clearly shows 16 Feb on her slip.

Their only solution is you must take it back to the store and try recharge in front of them. Like that's going to work! Oh and we live almost two hours away from Cape Town.

What to do? Clearly there is either fraud or a serious bug in their system.

 

[upup]

facebook , newspaper ,cart Blanche.

 

[biometrics]

I'll give Hello Peter a try. Obvious R25 isn't a big deal but it's the principle of the matter. The call centre was useless.

 

[Cell_C]

Used voucher

My housemate bought a R25 Cell C recharge voucher from the Mowbray Post Office this morning and it refuses to recharge claiming this number can't be used.

Called their 140 call centre and they claim the code has already been used on 2 Feb. It clearly shows 16 Feb on her slip.

Their only solution is you must take it back to the store and try recharge in front of them. Like that's going to work! Oh and we live almost two hours away from Cape Town.

What to do? Clearly there is either fraud or a serious bug in their system.

Hi

Please send us your contact details as we would like to assist.

Regards
Cell C | TM

 

[Cell_C]

My housemate bought a R25 Cell C recharge voucher from the Mowbray Post Office this morning and it refuses to recharge claiming this number can't be used.

Called their 140 call centre and they claim the code has already been used on 2 Feb. It clearly shows 16 Feb on her slip.

Their only solution is you must take it back to the store and try recharge in front of them. Like that's going to work! Oh and we live almost two hours away from Cape Town.

What to do? Clearly there is either fraud or a serious bug in their system.

Hi biometrics

Please let us know if the issue was resolved.

Regards
Cell C | DM

 

[Cell_C]

My housemate bought a R25 Cell C recharge voucher from the Mowbray Post Office this morning and it refuses to recharge claiming this number can't be used.

Called their 140 call centre and they claim the code has already been used on 2 Feb. It clearly shows 16 Feb on her slip.

Their only solution is you must take it back to the store and try recharge in front of them. Like that's going to work! Oh and we live almost two hours away from Cape Town.

What to do? Clearly there is either fraud or a serious bug in their system.

Dear biometrics

Thank you for giving us the opportunity to assist with your query and we hope you have already started to use the airtime on the new voucher we sent you.

We thank you for your continued loyalty.

Regards

Cell C | DM

 

[upup]

Good service Cell C.