I am willing to test that if you give me a test account. The thing is I don't really care what is causing it. I am paying for a service that I am not getting. How would you feel if you pay for R100 of petrol but I only put R86 in your tank. If petrol stations did that they would be taken to court and found guilty for stealing. Why is it OK if ISP s do that. I am not going to let this go. In fact I think I should get a refund for the 6 months I did not get my full tank of petrol.
Got to agree with your point, the only problem with your analogy is that bandwidth cannot be stored and used later (unlike petrol which can be stored for a reasonable amount of time). It's perhaps more accurate to compare it with buying 10 return plane tickets to Dubai on Emirates, every day for six months, and when the 10 people arrive at the airport, only 3 are allowed to board.
The other problem that I see is that you have incurred expenses and time in both creating a tool to measure their poor performance as well as conducting the testing, and have gone to the trouble of recording it in order to prove it to them. They are therefore getting the benefit of the feedback that you have provided for mahala. IS are not a mickey mouse outfit either, they are big players in the corporate space, and they have great tools and expertise. Surely they know about this problem already? It's this thought that grinds me, that they probably know about it, but haven't addressed it.
What will it take to start a class action suit against ISP s that take the users for a ride ? I am willing to contribute to a case like that. The same way MTN stole peoples money for connecting the phone to the network. They should pay it back.
I agree in principle. The problem with living in a litigious society such as the US is that everyone sues everyone for everything, and there are a number of downsides to it -- you cannot even sell a cup of hot coffee without some sort of disclaimer and 10 warnings attached. Or install a sharpened stick in your chimney in case a burglar injures himself. And in the end, the only ones making money are the lawyers (kind of reminiscent of our under-performing government). Then again, there's a side of me that says that if it is a fat cat that is cheating and stealing from common people, we should let 'em have it.
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