Good Morning Jaco…
Will be checking in during the course of the day with you if you were contacted as yet.
As for your predicament I thought it beneficial to share the following thread with you of clients experiencing the exact same on a completely different Access Infrastructure Provider’s Network:
https://mybroadband.co.za/vb/showthread.php/826283-Fibre-speed-issues
Openserve often view these threads and many of the statements made relating to GPONs/OLTs/Backhauls are misunderstood or complete misinformation being shared. We are understandably not permitted to engage in these forums due to a myriad of very valid reasons. I can however share that our systems, backhauls and capacity are continuously monitored and we commit to a utilization % far below 100% to be reached and then to action capacity upgrades on both uplinks as well as Core capacity. This means that long before congestion sets in, the network is adjusted by mere clicks of a few buttons as the current backhaul technology is extremely flexible to adjust and increase without replacing any physical hardware.
Openserve is gearing for Class B+ fibre which enables XGPON – the Class C Fibres SFPs can provide the 2.4Gbps down and 1.24Gbps up, however Class B+ can do much more than that and commit to 10Gbps speeds. Current OLT systems have a 3.2Tbps aggregated backplane capacity and very powerful control boards which can even do load sharing, however we have not come close to exceeding 20% of one board’s capacity in any of our most busiest GPON sites as yet.
So, if any 3rd party claim congestion on these GPON platforms and most copper ADSL/VDSL sites to be a possible cause, then that claim is highly unlikely. As you have proven by the use of different ISPs it is clear that these issues rarely pertain to infrastructure. We as Openserve started the Broadband evolution when we were still under the Telkom banner with older ATM links and here we soon realised capacity constraints – this has been rectified and upgraded for many years already with newer technologies being introduced.
Our monitoring tools are state of the art and we can accurately view the performance of any link, be it from customer premises, access element within the exchange domain to backhaul connecting to the BNG and handing over to the client’s ISP. We are even able to tell you if you switched our ONT off/on and when as well. Our network is built for future capacity and growth and far outstretches the current demand of ALL subscribers connected to it, so you will be assured of capacity availability for a FULL broadband experience on our network and never have to consider things like contention ratios as our methodology is based on actual demand by the clients connected to our network and adapting accordingly to meet the entire demand and not just a % of that which pertains to contention.
If you have any question or further need clarity, please feel free to ask.
Wishing you a pleasant Friday and weekend further.
Kindest Regards
Sign up with Google
