Clareinch (Claremont Exchange) Congested

ajan said:
tracing route to www.bbc.net.uk [212.58.246.90]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 130 ms 133 ms 131 ms 41-133-112-1.dsl.mweb.co.za
3 131 ms 130 ms 134 ms 197-84-96-210.cpt.mweb.co.za [197.84.96.210]
4 131 ms 125 ms 123 ms vl-92-cpt-hscore-1.mweb.co.za [197.84.2.2]
5 263 ms 258 ms 252 ms tengig-0-0-0-2-11-cpt-p-2.mweb.co.za [197.84.5.2
6]
6 257 ms 258 ms 257 ms tengig-0-7-0-0-cpt-p-1.mweb.co.za [197.84.4.33]

7 265 ms 265 ms 256 ms 197-84-4-201.cpt.mweb.co.za [197.84.4.201]
8 262 ms 259 ms 254 ms be-8-778-thd-p-1.mweb.co.za [176.67.177.145]
9 273 ms 272 ms 269 ms be-3-779-thd-up-1.mweb.co.za [176.67.177.227]
10 259 ms 250 ms 251 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
]
11 244 ms 247 ms 245 ms vl-3503-ve-117.csw1.London1.Level3.net [4.69.166
137]
12 262 ms 257 ms 266 ms ae-119-3505.edge4.London1.Level3.net [4.69.166.1

13 249 ms 244 ms 247 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
222]
14 * * * Request timed out.
15 * * * Request timed out.
16 256 ms 259 ms 265 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
17 257 ms 266 ms 261 ms 132.185.255.165
18 246 ms 254 ms 248 ms bbc-vip011.cwwtf.bbc.co.uk [212.58.246.90]

trace complete.
Click to expand...

It should be around 150ms to bbc.co.uk as shown here

traceroute: Warning: bbc.co.uk has multiple addresses; using 31.3.246.202
traceroute to www.bbc.co.uk (31.3.246.202), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.415 ms 1.032 ms 0.911 ms
2 dsl-197-245-24-1.voxdsl.co.za (197.245.24.1) 5.509 ms 5.116 ms 5.212 ms
3 196.41.29.166 (196.41.29.166) 6.861 ms 7.011 ms 40.326 ms
4 196.41.29.233 (196.41.29.233) 7.235 ms 8.083 ms 8.351 ms
5 196.41.24.114 (196.41.24.114) 152.842 ms 153.146 ms 152.219 ms
6 195.50.120.13 (195.50.120.13) 152.307 ms 152.454 ms 152.301 ms
7 vl-3507-ve-121.csw1.london1.level3.net (4.69.166.10) 153.283 ms 152.236 ms
vl-3508-ve-122.csw1.london1.level3.net (4.69.166.14) 152.874 ms
8 ae-239-3615.edge6.london1.level3.net (4.69.166.89) 152.763 ms
ae-128-3514.edge6.london1.level3.net (4.69.166.69) 152.182 ms
ae-129-3515.edge6.london1.level3.net (4.69.166.73) 152.654 ms
9 redstation.edge6.london1.level3.net (212.113.9.90) 153.026 ms 153.878 ms 153.286 ms
10 h185-5-3-178.host.redstation.co.uk (185.5.3.178) 157.639 ms 176.467 ms 163.859 ms
11 186-16-200-109.rackcentre.redstation.net.uk (109.200.16.186) 160.236 ms 156.433 ms 155.816 ms
12 h31-3-246-202.host.redstation.co.uk (31.3.246.202) 158.586 ms 155.924 ms 156.027 ms
 
I had 300 Ping to Mweb server last night at 11.
 
Got bumped down to 6mb as they think it's my line that isn't stable.
 
ajan said:
Got bumped down to 6mb as they think it's my line that isn't stable.
Click to expand...

Who are you speaking to? Call center folk? TelkomZA has already confirmed that it's not a line issue.

Having said that, if bumping down all the high end users (including myself) were to, at least temporarily, fix the issue, I wouldn't mind getting dropped from 10 to 6 meg again. Last night's speed was ridiculous. Pings were screwed from 7.30 till 12.15. At least I was out for most of the evening.
 
ChrisJ said:
I'm going to see what our corporate account manager has to say. Mine hasn't been too bad a past few nights but trying to work tonight is a nightmare.

Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms home.home [10.9.8.2]
2 125 ms 128 ms 128 ms 105-236-6-1-esr-lo.mtnbusiness.co.za [105.236.6.1]
3 254 ms 134 ms 136 ms 41.181.51.182
4 258 ms 205 ms 147 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 170 ms 204 ms 205 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 228 ms 204 ms 204 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 146 ms 156 ms 140 ms 196.44.0.74
8 148 ms 175 ms 146 ms africainx.cinx.net.za [196.223.22.47]
9 172 ms 179 ms 172 ms CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za [41.84.13.66]
10 246 ms 204 ms 204 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
11 170 ms 204 ms 157 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
12 169 ms 169 ms 204 ms row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
13 163 ms 200 ms 154 ms 197.242.89.170

Trace complete.
Click to expand...

Try and get some corporate pressure in there. I'm really not keen to wait for the rumoured October upgrades for this issue to be sorted out.
 
My MD is at the CT office in Claremont this morning
Experienced the Internet speed first hand.
We are getting fibre.
Watch this space.
 
@Zolly TelkomZA

Bumped down to 4mb.
DownStream Connection Speed 3392 kbps
Update:
8:47 PM: DownStream Connection Speed 2688 kbps Ping: 126ms

Ping still sitting at 150+ ping. http://www.speedtest.net/my-result/3687266859


Am I the only one who thinks this is some kind of joke? They decreasing speeds and still pings are high. Why can't telkom just spend money to upgrade the fcking exchange instead of lowering the worth of our connection.


https://imagizer.imageshack.us/v2/1375x258q50/539/aaIoQk.png


Has anyone spoken to the higher ups at telkom yet?
 
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I see Claremont/Kenilworth is due for a VDSL upgrade shortly - according to the roadmap.Guess it's safe to assume that any permanent fix will only happen in conjunction with the VDSL upgrade?
 
ajules said:
I see Claremont/Kenilworth is due for a VDSL upgrade shortly - according to the roadmap.Guess it's safe to assume that any permanent fix will only happen in conjunction with the VDSL upgrade?
Click to expand...

Ah yeah that makes a lot of sense. I mentioned earlier that a friend of mine recently moved to Harfield and when he ordered ADSL he was told "Sorry, the exchange is full." When he asked when he could get it he was told upgrades were planned in October. From this info I basically went "ok, well, Telkom has this planned upgrade but instead of telling us, we're basically going to have to put up with these problems until it's done."

Can you link me to the info about the VDSL upgrade btw?
 
ajan said:
@Zolly TelkomZA

Bumped down to 4mb.
DownStream Connection Speed 3392 kbps
Update:
8:47 PM: DownStream Connection Speed 2688 kbps Ping: 126ms

Ping still sitting at 150+ ping. http://www.speedtest.net/my-result/3687266859


Am I the only one who thinks this is some kind of joke? They decreasing speeds and still pings are high. Why can't telkom just spend money to upgrade the fcking exchange instead of lowering the worth of our connection.


https://imagizer.imageshack.us/v2/1375x258q50/539/aaIoQk.png


Has anyone spoken to the higher ups at telkom yet?
Click to expand...

PM TelkomZA and get him to restore your service to full speed. DO NOT DEAL WITH THE CALL CENTER. The problem isn't your line if you're connected to Clareinch.

Rumoured upgrade is October.
 
Last edited:
zolly said:
PM TelkomZA and get him to restore your service to full speed. DO NOT DEAL WITH THE CALL CENTER. The problem isn't your line if you're connected to Clareinch.

Rumoured upgrade is October.
Click to expand...

Every night my connection drop to lower syncs. When I wake up it gets restored to 6 mb. I pmed TelkomZA asking him about the progress or any sign that they are going to fix the exchange soon.

I can confirm about the VDSL. When I originally placed a request for service for 20mb line, they phoned me and said 20mb will be possible. They said it would take atleast a month or two to get the 20mb service connected and I had to go purchase a PACE modem if we plan on moving in the next two months - thus that confirms it's a VDSL service and not a ADSL2+ 20mb sync.
 
Last edited:
ajan said:
Every night my connection drop to lower syncs. When I wake up it gets restored to 6 mb. I pmed TelkomZA asking him about the progress or any sign that they are going to fix the exchange soon.

I can confirm about the VDSL. When I originally placed a request for service for 20mb line, they phoned me and said 20mb will be possible. They said it would take atleast a month or two to get the 20mb service connected and I had to go purchase a PACE modem if we plan on moving in the next two months - thus that confirms it's a VDSL service and not a ADSL2+ 20mb sync.
Click to expand...

Weird. I'm pretty sure my line stats are stable since the line still is able to get decent download speeds. Some nights are worse than others, but my speeds are usually good. Anything that's latency sensitive really gets nailed (streaming/gaming). So yeah, will be getting 9.9 meg download speeds from Steam but will have crazy local latency...

But I'll check my line tonight to see if my stats actually change but I don't think they do. Maybe your problem is actually different...

Re: VDSL. My line stats are also really good. When TelkomZA bumped me up to 10 meg, it shows that my line is actually capable of 24 meg. Still, you'd think they'd have ensured that the exchange was capable of handling all the extra bandwidth before bumping everyone up onto faster connections...
 
Routing you to another port. Does that resolve these congestion problems?
 
Venom7 said:
Routing you to another port. Does that resolve these congestion problems?
Click to expand...

Lol. Currently, you are lucky to even to have a port on this exchange. I waited a week for a port to open up.
 
ajan said:
Lol. Currently, you are lucky to even to have a port on this exchange. I waited a week for a port to open up.
Click to expand...

Lol hey buddy. My exchange is nowhere this one however it is congested as well. Waiting on my buddy to send me the cell number of the director of operations. Its his father in-law :)

BTW: I read above we have the exact same issue dude.
 
Last edited:
Could this be it? 7:15 PM, ping still stable.
 
ajan said:
Could this be it? 7:15 PM, ping still stable.
Click to expand...

8.15 pings are still stable, but I'm waiting for 9/10 PM. That's how you know for sure what's going on.
 
i had my pingtest running since i got home from work and till now my ping is stable 25ms.
i hope it is fixed!
 
9:23 PM - Ping sitting around 20ms. Fixed = confirmed.

Maybe today was a special day at telkom... I just hope this is a long term fix, and not a short-term 1 day fix.
 
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