Coindirect - insolvent ?

I dont see how there should be a need for any exchange to have funding for customers, or be insolvent.

When you are a customer you deposit funds to make an order. The funds in an order belong to the customers, not the exchange.
You can only create an order if you already have funds in your account.
The buyer and seller BOTH have to have the Rand / Bitcoin in their accounts in order to create the buy or sell order.
The exchange charges a fee, so they are making some money on the trade.
Since the order only uses the customers funds on both sides, what difference does it make if the exchange gets funding or not? They are not market making, or selling to the customer....the exchange is between the buyer and seller on the exchange, and the exchange charges a fee for providing the platform.

Being insolvent can only mean they are dipping into customer funds.
Having funding should have nothing to do with customer orders.
Even if there is zero funds that belong to the exchange in their actual wallet and bank account, the exchange should be still able to operate just on customer funds, since they are the ones making and taking the orders.

There must be a reason for the exchange not sending the bitcoin upon withdrawal. I imagine it might be something to do with the user possibly not being 100% verified, but not sure.
It might sound simple for someone at an exchange to simply send the bitcoin or Rand manually, but that would throw the integrity of the entire platform out of sync. The exchange accounting would not balance. I would guess that although possible, and easy to manually send, the account would probably need to be closed permanently or maybe even the exchange taken offline for a short while in order to 'tinker' with values. To me it sounds like the system is not working 100% correctly, and its better in the long term for them to fix whatever is the problem, rather than a quick fix. If one person has the issue, chances are others do too.
 
I dont see how there should be a need for any exchange to have funding for customers, or be insolvent.

When you are a customer you deposit funds to make an order. The funds in an order belong to the customers, not the exchange.
You can only create an order if you already have funds in your account.
The buyer and seller BOTH have to have the Rand / Bitcoin in their accounts in order to create the buy or sell order.
The exchange charges a fee, so they are making some money on the trade.
Since the order only uses the customers funds on both sides, what difference does it make if the exchange gets funding or not? They are not market making, or selling to the customer....the exchange is between the buyer and seller on the exchange, and the exchange charges a fee for providing the platform.

Being insolvent can only mean they are dipping into customer funds.
Having funding should have nothing to do with customer orders.
Even if there is zero funds that belong to the exchange in their actual wallet and bank account, the exchange should be still able to operate just on customer funds, since they are the ones making and taking the orders.

There must be a reason for the exchange not sending the bitcoin upon withdrawal. I imagine it might be something to do with the user possibly not being 100% verified, but not sure.
It might sound simple for someone at an exchange to simply send the bitcoin or Rand manually, but that would throw the integrity of the entire platform out of sync. The exchange accounting would not balance. I would guess that although possible, and easy to manually send, the account would probably need to be closed permanently or maybe even the exchange taken offline for a short while in order to 'tinker' with values. To me it sounds like the system is not working 100% correctly, and its better in the long term for them to fix whatever is the problem, rather than a quick fix. If one person has the issue, chances are others do too.

Well this is the issue with exchanges in the past that died off / exit scammed or just simply liquidated/declared bankruptcy.

Its all good and well when the new clients keep signing up an depositing but many exchanges start to see decline in deposits and increase in withdrawals.

These same exchanges also do not operate with segregated accounts so their business expenses usually just go directly form the general pool of coins until the coins remaining does not cover the clients balance sheet.

This is when the crap start to hit the fan and you see delayed withdrawals while exchanges wait and hope for new deposits to clear the withdrawal requests in hopes somehow the deposits increase to a point where it is more than the withdrawal requests without ever pointing to the obvious issue that they never had the coins to cover balance sheets for a long time.
 
Any resolution yet?

Ive given the pm'd email to them. Have not heard back yet but in the mean time another guy I know asked me if I know why coindirect withdrawal is not processing so thats something new. haha

I am going to see if this guy can get his withdrawal processed without resorting to any emails since they stated in this thread that their "withdrawal bug" have been resolved.
 
Ive given the pm'd email to them. Have not heard back yet but in the mean time another guy I know asked me if I know why coindirect withdrawal is not processing so thats something new. haha

I am going to see if this guy can get his withdrawal processed without resorting to any emails since they stated in this thread that their "withdrawal bug" have been resolved.

Is there an update?
 
Is there an update?

Nothing concrete yet.

One guy did receive his withdrawal but after multiple retries and changing his withdrawal amount lower and lower so not sure if its a matter of requesting too much or if at some point coindirect started to process withdrawals again.

Couple others waiting still (larger balances).

Thats the only news I have from them.
 
Nothing concrete yet.

One guy did receive his withdrawal but after multiple retries and changing his withdrawal amount lower and lower so not sure if its a matter of requesting too much or if at some point coindirect started to process withdrawals again.

Couple others waiting still (larger balances).

Thats the only news I have from them.

Out of curiosity - did this ever get resolved?
 
Out of curiosity - did this ever get resolved?

Ye, but after many weeks of back and forth so I am still not convinced that they didn't just delay long enough to get more deposits from other clients in order to pay the withdrawal requests that were pending for that long.

Whether it was just a big ol mistake or not I wouldn't touch coindirect and considering all the alternatives I don't see any reason anyone should risk it either.
 
Ye, but after many weeks of back and forth so I am still not convinced that they didn't just delay long enough to get more deposits from other clients in order to pay the withdrawal requests that were pending for that long.

Whether it was just a big ol mistake or not I wouldn't touch coindirect and considering all the alternatives I don't see any reason anyone should risk it either.

Received an email from them stating that they have changed their FNB banking details and immediately remembered this thread.
 
FYI, please don't deposit with COINDIRECT. They still have withdrawal problems as at December 2019. And their customer support is still very poor. STAY AWAY!
 
Right, looked like FNBs blocked deposits to CoinDirect, was miff before I found this thread, now im thankful!
 
Right, looked like FNBs blocked deposits to CoinDirect, was miff before I found this thread, now im thankful!

Please be careful and do you research before you send money next time, sounds like if FNB didn't block it you would be having trouble now...
 
Bump. Was looking in CoinDirect, now not so sure anymore.
Any alternatives?
 
Bump. Was looking in CoinDirect, now not so sure anymore.
Any alternatives?
Valr and luno both good alternatives valr slightly quieter but better rates

@BitcoinZAR you cant seriously be suggesting using that its volumes are a joke! Not even 2BTC in a day!1581447692704.png
 
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Yeah, my 35 XRP just disappeared - In lieu of transaction dormancy fees :X3:
 
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