Communication between WBS & iBurst Customers

[Edinetz]

How about implemeting what UUNET with their network notices. The users can see excatly whats happening. I hope you have such a system internally within your organistaion where any configrations in the networks are logged before executed so the customer complaints can be correlated to outages/work being performed on the network.

 

[alchamy]

Interesting, I though I was the only one that cant get real answers out of WBS.

EG:

Q1: When will the cap be implemented?
A1: Before launch

hmm, no rocket scientist but really I though you would only do it in 2008. I want a date. Plain & Simple.

Q2: When will antennas be available
A2: Within the next 2 weeks

oops they been saying that for 4 months now. infact the 2weeks thing is a standard answer to 90% of my questions.

The answers are vague & misleading. Almost as if they are scared to upset the users, wonder if they realise that the users will get more PO if they keep playing this game, unless they really are trying to be wireless Telkom and just have no idea whats going on.

 

[sihen]

We are trying guys, things are extremly hectic at the current moment, I know that is no excuse but it is a valid one. The cap? whens it coming into play? The answer I am have been given is sometime before launch, I cant tell you guys anymore then what I know, but anyways why the complaining you guys should be happy that the cap is not there yet..

External Antennas have been orded and are on the way to SA, the info I have been given is they will be here by the end of the month.

IC monitoring is a solution to find the problem and solve it.. When we try and fix a connection and the problem cant be found, the next step is taking the info and getting Luis aka Anakin to monitor the connection to try and see where the problem is coming from, from there fix the problem.

 

[sihen]

just something I forgot to say about the cap, a email will be sent out +- 2 weeks before the cap is expected to come out telling everyone the date it will come into play

 

[alchamy]

Sihen

Thanks for the replies, much appreciated. Dont want the cap. Just wanna have decent warning.

Antennas are an issue though, tired of hanging the UTD out my window

None the less IC is right, we just want some feedback

 

[sihen]

you want it, you got it. just im am a little overloaded to so as I said before I will check up on this link mostly after hours...

 

[limnos]

Feedback is much appreciated.

Do you have any clue how much the OMNI directional antenna's will cost?

 

[sihen]

I will only know how much they will cost once they arrive in the country... I will let you guys know as soon as I do..

 

[LoneGunman]

re the cap mention that I got - it wasnt from any kind of official 'Im talking to a reporter' statement - it was simply a casual comment from Help-Orc to a customer. So don't take it as an 'official IBurst statement'..

 

[torgo]

Hi

Dont expect the antenna to be cheap. The connector is expensive and if you look at teh Austrailian antenna on sale there, +/- R1200

 

[KikzAzz]

It is really heartwarming to see that WBS is actually monitoring this thread dilligently and spewing forth the answers. I have never seen so many happy people in my life

 

[w1z4rd]

iBurst gremlins

Okay, I take back what I was saying about the signal in the South. You guys were doing so well for a momemnt.

Would like to ask a question sihen.

Why would the whole of last week I be getting 900kbs++ speeds, and now today I get AGAIN fluctuating signals and 300kbs speeds?

I havent moved my modem one inch. And where I had a pefect non fluctuating 4 lights, the one light occasionaly dissapears.

WHAT IS HAPPENING?!@?!!?!?!

I am seriously at the last straw now. If this doesnt get sorted out and an explanation given, I will be terminating my account, and recommending to all my clients not to use the service.

 

[Ricochet]

Well if Iburst is actually responding or Dylan AKA Sihen maybe someone would mind getting back to me and tell me why i can't even load google.com in under a minute I have had this problem since mid decemeber all of a sudden now? I work of the forest hill tower alhtough I stay in brackenhurst. It was super fast before mid december adsl speed test read 138Kb but now 14KB my iburst terminal always shows okbs and sometimes moves as hi as 20kbits wow my dialup modem is faster and yes i have swopped out my UTD already same problem and yes I have got DRTcp and yes my singal is the same as it always was between 70-100%. Please some on let me know whats going on! Oh and im always getting frame error rates at times as much as 20%

 

[guest2013-1]

Have you guys upgraded to the new BIOS for the modems?

I did this morning and I have had some slowish speed/loss of signal during download and then up again to 100% symptoms...

 

[guest2013-1]

Pan, I re-iterate what I said in a previous post.

And this time I'll be lame and type it in caps :

YOU ARE PAYING A DISCOUNTED RATE FOR A SERVICE THAT HAS NOT BEEN LAUNCHED YET AND WILL HAVE HICUPS

<end>

If you still wish to cancel and tell all your clients not to get iburst, be my guest, at least idiots like you won't be online then...

 

[guest2013-1]

Talk to him (I hope he is high up) so that he can punish those who don't do their jobs properly

BTW, I still have to experience their new PABX system, all I get is a ringing freaking phone.

The fact that sihen has to update us afterhours only leads me to believe that HE DOESNT DELEGATE PROPERLY

You're the call centre MANAGER dude, act like it

*disclaimer: In no way did I imply you do not have other duties that cannot be delegated, I'm just pissed off that there is such a huge gap in communication between us and WBS. Closer to March, if this problem isn't solved, I'll contact the CEO and CFO and have a proper meeting with them at your offices*

 

[Gatecrasher]

Why would the whole of last week I be getting 900kbs++ speeds, and now today I get AGAIN fluctuating signals and 300kbs speeds?

Sheer LUXURY! I'd settle for 300kbps right now! The last few days, I can't get mine above 50kbps.

 

[alchamy]

I love to agree with noone

 

[alchamy]

Not to keen to update anything for 2 reasons.

1. It means connecting via USB, not in the mood
2. The last upgrade made things worse than they were.

 

[Ravilj]

Ravilj: Luis [correct spelling] p.m.'d me to say base-stations with problems were Northcliff & Midrand, since I'm on Bryanston that makes 3 bsz. I assume that is then category [2] mentioned in the other gossip thread.

I have been stRuck with the extreme fluctuation/lack of signal problem since last Friday that makes it 8 full days, I am now suffering into the 9th day. I have been communicating directly with Luis since Monday 17th - bcos it is impossible to get through to the helpdesk most of the time & when I do they are completely devoid of usefulness.

Not once did the helpdesk wookies suggest that I need to talk to Emil about signal problems, it was Dylan that told me I shouldn't be talking to Luis, I should instead talk to Emil - well I didn't even know Emil existed.

I guess I know now & will get out the cat-o-9-tails to sadistically punish myself for not having a Ouija Board to contact the spirits of my long since dead signal strength.

I have a lot of respect for Luis in particular, and I do believe what he tells me, and I don't think it will ever be necessary for me to loose my rag with him - he is a good chap. Hence the need to clone him as soon as possible.

However, I think it is perhaps time to have a word with Tseliso on Monday about the general lack of communication problem and my lack of connection & signal problem - I don't think I can possibly go on like this until sometime next week. I also need to find out what the deal is with the debit orders & I need Tax Invoice(s), so I have quite a few reasons to call him, or email first then call.

If I get some communication from WBS saying that the iBurst network/base-station/signal problems have been found & fixed, only then will I hold off on chatting with Tseliso, like I said, I have a few other things to chat about...

I agree completely Luis was the only one who actually gave me a straight up answer. Though I did speak to someone at WBS today who did give me a descent explanation and such. Apparently it will be semi fixed by this evening but I am not getting my hopes up!

I emailed Tseliso last night at 2am after getting rather frustrated. I explained the situation. I said that I understand that this is the prelaunch phase and downtime is inevitable but being completely in the dark about what is happening is not acceptable. I havent got a response from WBS as of yet.

At least I still have signal but NO bandwidth