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Question of the Day: How do you normally pay for purchases in stores?
Constructive Criticism/Updates: "Frequently Asked Questions: iBurst for newbies"
- Thread starter ic
- Start date
Here you go IC... for accounts acting wierd: The guy you want to speak to is someone called Sean Green. He phoned me and apologised, and said they would refund the most of the monies. Which makes me a lot happier. His direct line is 011 877 4719 I got a refind out of them 
Reminder to self...
Add the iBurst documentation location to list.
PS: Tks Pan, I will add that contact to the list as well, along with other contact details I have.
Add the iBurst documentation location to list.
PS: Tks Pan, I will add that contact to the list as well, along with other contact details I have.
Thanks
Ok, list updated.alchamy said:
Simple Twist Of Fate
Senior Member
recent posts from iburst are more than a month old
am i mistaken or they 2scared to face the music?
very good post tho ic
am i mistaken or they 2scared to face the music?
very good post tho ic
Shaun Green
iBurst Representative
The new guy they are talking about.
Ok... I AM HERE
The name is Shaun Green (please note spelling thereof)
Position - National Operations Manager
My number is correct.
Will respond to all comunications that do not include profanity. Fair?
If you are that desperate that you have begun to search for a razor blade please call me first.
There are no problems, just solutions i am seeking, and will soon find.
ps No hate mail please, I am very sensitive.. HEH HEH
Ok... I AM HERE
The name is Shaun Green (please note spelling thereof)
Position - National Operations Manager
My number is correct.
Will respond to all comunications that do not include profanity. Fair?
If you are that desperate that you have begun to search for a razor blade please call me first.
There are no problems, just solutions i am seeking, and will soon find.
ps No hate mail please, I am very sensitive.. HEH HEH
kaspaas
Expert Member
Shaun Green said:
If iBurst is honest, and solves the problems in an efficient way, you will reduce the profanities to almost nill. Obviously this will require you turn the support function from helldesk to helpdesk.
But buggering around and emptying bank accounts due to a bad debit order run and then sending people all over the show and telling them REFUNDS WITH DIFFICULTY when it suits iBurst is inviting profanities for sure.
PS: I'm not a iBurst client, but I'm keeping my eyes open. Maybe one day I will have the guts to recommend iBurst to a client. Right now I'm advising all to go Telkom ADSL for office bandwidth. I'm dead if I advise a service and first thing that happens is an unauthorised debit order emptying my clients bank account!
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SToF, it's an iBurst community effort, a work in progress, and it will be [even] better over time.Simple Twist Of Fate said:recent posts from iburst are more than a month old
am i mistaken or they 2scared to face the music?
very good post tho ic
Shaun, thank you, I have updated the list with your correct name spelling etc.Shaun Green said:
If you find any particular post offensive, please alert the moderators by clicking on the triangular ! graphic (Report Bad Post) in the top right of the specific post's box. Moderators will then take appropriate action.
Regards,
ic.
Shaun Green
iBurst Representative
Thank you
Scholar and a gentleman.
Whats the chances...
Great site. Brilliant for keeping us posted on whats bugging who.
Thank you for hosting it. Keep up the good work
Shaun Green
Scholar and a gentleman.
Whats the chances...
Great site. Brilliant for keeping us posted on whats bugging who.
Thank you for hosting it. Keep up the good work
Shaun Green
Added: "iBurst in the Google News Crosshairs" to the list, not surprising that the ITWeb article: "Teething problems anger iBurst clients" is at the top of the list of Google News results.
ChangeLog...
Added: v1 & v2 Network Status & Incidents urls.
Added: v1 & v2 Network Status & Incidents urls.
Changelog...
Removed Tseliso Phomane from contacts list as I was told that he was never Managing Director (despite what his business card says) and no longer works for WBS.
Removed Tseliso Phomane from contacts list as I was told that he was never Managing Director (despite what his business card says) and no longer works for WBS.
Shaun Green
iBurst Representative
Call Centre Hours
07h00-23h00 Monday-Friday
08h30-17h00 Weekends & Public Holidays.
Will repost when we go 24/7. Will not be on launch though.
07h00-23h00 Monday-Friday
08h30-17h00 Weekends & Public Holidays.
Will repost when we go 24/7. Will not be on launch though.
rebel
Senior Member
What's the number for new account sign-ups?
Changelog...
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Haven't a clue - maybe switchboard is best - WBS - what number to dial for new signups (please post an 011# - we do not like 0861#z)?rebel said:
Done - if anyone notices when the IP addresses change please post the news IPzJakes said:
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AddedShaun Green said:
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Changelog...
Updated links to iBurst.co.za Network Status & Incidents
Updated links to iBurst.co.za Network Status & Incidents
WRT Forum Splitting...
I am fully prepared to continue updating this Readme.1st/FAQz thread with useful technical type stuff (well links to meaty threads).
So, please hit the resume button on posting useful iBurst stuff here.
Perhaps a forumite that has been to the new post-launch sites could list them all in a post with a brief description of functionality of each site...?
hint hint hint
I am fully prepared to continue updating this Readme.1st/FAQz thread with useful technical type stuff (well links to meaty threads).
So, please hit the resume button on posting useful iBurst stuff here.
Perhaps a forumite that has been to the new post-launch sites could list them all in a post with a brief description of functionality of each site...?
hint hint hint