Thanks for the info. Will lodge a complaint against MTN
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content charge on mtn
- Thread starter lucifir
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Thanks for the info. Will lodge a complaint against MTN
lucifir
Expert Member
should probably tell them that they took cash from you and not airtime .. so should refund you accordingly 
...
but I guess it is something... my whole point of getting the refund from them is to make them jump through some hoops so that they will think twice before doingthis to me again ... and the only way to do that is to make sure it costs them money
...but I guess it is something... my whole point of getting the refund from them is to make them jump through some hoops so that they will think twice before doingthis to me again ... and the only way to do that is to make sure it costs them money
ajax
Executive Member
Reject it. Demand CASH. You could also cite the CPA.
UPDATE: I have demanded a cash refund. I have been told that this is possible and I will be paid... but still waiting for money...
Anybody else having any luck?
lucifir
Expert Member
good to hear malasius .... now lets hope it does not happen again
ajax
Executive Member
Fantastic news, Malasius. Even if it is just R2.00, we should all DEMAND a cash refund to maximize the schlep for these darn wasps and make them pay with their precious time.
Agreed. If you keep applying pressure to these companies they will eventually pay you. I think everyone needs to do this, or you can just imagine how much money they can make when people don't bother in trying to get refunds for small amounts...
ajax
Executive Member
Just shows up as a content charge with no details, they can't tell you how you subscribed or what it is for.
lucifir
Expert Member
they can tell you what its for ... but I find that mtn call center are just too lazy too look it up ... so you have to pester them and eventually it will miraculously appear
ajax
Executive Member
Very simply then tell the call centre agent to provide a refund since "MTN does not know what it is for". Insist, politely.
will have to to keep calling and pestering them!they can tell you what its for ... but I find that mtn call center are just too lazy too look it up ... so you have to pester them and eventually it will miraculously appear
its worth a try!
ajax
Executive Member
Your line would get suspended due to not settling the full amount. They all work like that. Pay now, ask questions later.
Ok thanks for confirming!
Tato
New Member
After failing to cancel a content charge for 2 years (and I tried hard), suddenly it wasn't there anymore, on my October 2015 invoice.
That made me really happy, also during Xmas. But then, boooom, there it was again on my December invoice (though maybe it is a new content charge, who knows).
So the other day, I ask at an Mtn shop, without any hope, if they could maybe help me (with cancelling).
You know what they told me? Type this *141*5# and follow the options.
I couldn't believe it ... "I don't need to call anybody!???"
Long story cut short, it actually seems to work.
By the way, I googled it ("Mtn block content charge" or similar) and after some minutes I found this, including the *141*5# code:
http://sacellularnet.co.za/2013/06/mtn-ussd-codes/
Now what makes me think (a lot), is that the above webpage was published in 2013. I actually hope that it is being edited all the time and that that Content Charge code has been added only recently. If not ... (no comment)
That made me really happy, also during Xmas. But then, boooom, there it was again on my December invoice (though maybe it is a new content charge, who knows).
So the other day, I ask at an Mtn shop, without any hope, if they could maybe help me (with cancelling).
You know what they told me? Type this *141*5# and follow the options.
I couldn't believe it ... "I don't need to call anybody!???"
Long story cut short, it actually seems to work.
By the way, I googled it ("Mtn block content charge" or similar) and after some minutes I found this, including the *141*5# code:
http://sacellularnet.co.za/2013/06/mtn-ussd-codes/
Now what makes me think (a lot), is that the above webpage was published in 2013. I actually hope that it is being edited all the time and that that Content Charge code has been added only recently. If not ... (no comment)