Cool Ideas Fibre ISP – Feedback Thread 3

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WAslayer said:
So I should be getting 200mbps speeds..? Or is the promotion only valid for lines that were active before the promotion started..?

I was on 50/50 before I moved house and was upped to 100/100 as part of the promo.. when I recently moved though, i ordered the 100/100 as I enjoyed the extra speeds and I am just getting 100/100, so just curious if this applies only to existing lines..
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It should, does your router support 1Gbps?
 
ryan10 said:
@PBCool @TheRoDent

Hi.

Please assist. No internet connectivity SADV Greenstone Hill.
COOL-20200625-460703
COOL-20200625-460707
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Hi @TheRoDent @PBCool,

Me too.

SADV Senderwood Area. Since 12h30

#COOL-20200625-460716

Entire complex down. Based on the post above, seems to be a wider area that is impacted?

Very frustrating, at least once a month internet drops with SADV

*EDIT: at the time, no announcements for my area are listed

**EDIT: I see the announcement got created @13h20 :


Regards.
 
Last edited:
Seems to be resolved now... guessing Vuma/SADV will never get reasons.. anyway thanks for the help.
I'll be back next month when the line drops again ...
 
Good morning

@PBCool @TheRoDent

I see an announcement was made last night for Geeenstone Crest complex.


I logged my tickets yesterday around 1300.
Still no connectivity.
COOL-20200625-460703
COOL-20200625-460707

Please escalate with Vumatel/SADV. I work from home and don't get paid if the internet line is down...

Thanks
 
ryan10 said:
Good morning

@PBCool @TheRoDent

I see an announcement was made last night for Geeenstone Crest complex.


I logged my tickets yesterday around 1300.
Still no connectivity.
COOL-20200625-460703
COOL-20200625-460707

Please escalate with Vumatel/SADV. I work from home and don't get paid if the internet line is down...

Thanks
Click to expand...

Good morning. I will look into this. Kind regards
 
ripclaw said:
Thanks, @PBCool. Do you have any word if it's an option for customers to keep the higher line speeds by paying a higher subscription?
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Yes upgrades have always been an option, not sure I understand your question?
 
Looks like international connectivity is completely dead for me - Frogfoot, Parklands.
 
Hi @PBCool and @TheRoDent

Since yesterday eve, 25 June, I've been experiencing connectivity issues. Last night around 7pm, if I remember correctly, the internet died momentarily and now today again at ~12:15. It seems like the router reestablishes the PPPoE session.

Are you aware of any issues in Bellville, OpenServe?
 
@SandMan I've been experiencing that exact issue over the last week and half, not everyday though, well not that I'm aware of, but it's literally just for a minute where everything is dead and then it comes back up. Never had it more than once a day I think.
 
SandMan said:
Hi @PBCool and @TheRoDent

Since yesterday eve, 25 June, I've been experiencing connectivity issues. Last night around 7pm, if I remember correctly, the internet died momentarily and now today again at ~12:15. It seems like the router reestablishes the PPPoE session.

Are you aware of any issues in Bellville, OpenServe?
Click to expand...
If it's not on announcements then we aren't aware of it, so please log.
 
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