Cool Ideas Fibre ISP - Feedback

[qdada]

I am in Sunninghill, no connection here either. I wish Vuma hurry up aready

 

[Looney]

What latency should I expect to North America and Brazil on this new SACS cable? Because running a Speedtest I see no difference in latency at all.

 

[Furbz]

So is this a cool ideas issue or a MFN issue?

 

[Bionic]

Down in Vorna Valley for a few hours now. Metrofibre. I have not had so many issues before. Very frustrating!

 

[image132]

What latency should I expect to North America and Brazil on this new SACS cable? Because running a Speedtest I see no difference in latency at all.

It looks like they've disabled the route again. I'm back to pulling my twitch content from France.

Tracing route to live-fra.twitch.tv [185.42.205.246]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 <1 ms <1 ms <1 ms 154.0.0.245
3 <1 ms 1 ms <1 ms 154.0.4.161
4 141 ms 140 ms 140 ms 154.0.4.158
5 * * * Request timed out.
6 * * * Request timed out.
7 lhr01-br01.justin.tv [195.66.225.174] reports: Destination net unreachable.

 

[Furbz]

i'm starting to miss my ADSL line.
it might not have been fast, but my uptime was far superior

 

[Mercury12]

i'm starting to miss my ADSL line.
it might not have been fast, but my uptime was far superior

I feel the same way. This is getting ridiculous.

 

[Furbz]

back up in Kyalami

 

[Furbz]

i'm going to keep running stats on my downtime since September and post an update each time i'm down.
so far i've been disconnected
2nd Sept
22 Sept
26 Sept
10 Oct
13 Oct
24 Oct

so we are looking at 3 full service failures a month on average over 2 months.

if taken from 22nd sept that average leaps to 4 service failures a month
OR
1 service failure a week.

please also keep in mind these are the failures i have noticed, there could be more that happen when i am not at home.

i think its fair to say that pretty shocking

 

[Bionic]

back up in Kyalami

Still down here

 

[Bionic]

I feel the same way. This is getting ridiculous.

Had a WA and Openserve combo at my previous home and over 2 years I probably had 1 fault, I think. Unfortunately Openserve is more expensive but at this rate of failure its worth it to be on their side

 

[blunt]

All good on MTN in CPT

 

[Denver****]

My connection has been smooth since yesterday...

 

[Bionic]

Still down!

 

[Bionic]

Finally up

 

[Kyoto]

back up in Kyalami

I am in Kyalami on MFN, with MFN ISP, I never went down, was working and streaming Music all afternoon

 

[SeaSickMama]

I am in Kyalami on MFN, with MFN ISP, I never went down, was working and streaming Music all afternoon

Yes all direct customers to mfn were affected not mfn themselves

 

[ajan]

What's up with this routing?

https://hastebin.com/kavimipike.css

160ms to CPT -> JHB

 

[stefan9]

Concerning the ongoing international speed issues that I am having on Frogfoot. Got a reply from Pieter.
Seems its basically a case where CI needs to build a case to convince FF...

Good day,
Apologies for the delay in feedback.
We are currently working to try pick up a pattern of customers with Similar issues on Frogfoot's network.
We do not think this case is isolated.
Please do bare with us while we try to resolve the issue at hand.
Regards

 

[ryanrich]

Concerning the ongoing international speed issues that I am having on Frogfoot. Got a reply from Pieter.
Seems its basically a case where CI needs to build a case to convince FF...

I really hope they manage to resolve it. I currently get around 10% of my line speed to international.