Crystal Web ADSL performance feedback thread Part 3...

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Well then dare I ask how can I make sure this does not happen again? I luckily have a nice VoX bolt-on to serve me for the rest of the month - only get home after 18:00 anyway - but come next month I'm going to be a tad upset if my data just disappears in half a day again hehe.

Just switch off router when I leave the house in the morning as a hard counter? :P
 
OMB said:
what's with the log a ticket and we'll get right back to you, where's live support?
Click to expand...
Not sure what you mean. Live support is on the site. Bottom right. I suggested it to the bunnyboi earlier because he couldn't get to live chat...
 
Orihalcon said:
Well then dare I ask how can I make sure this does not happen again? I luckily have a nice VoX bolt-on to serve me for the rest of the month - only get home after 18:00 anyway - but come next month I'm going to be a tad upset if my data just disappears in half a day again hehe.

Just switch off router when I leave the house in the morning as a hard counter?
Click to expand...
Don't think I've ever let anyone down over stuff like this before. That won't change... ;)
 
OMB said:
where? Am I missing something?

View attachment 330465
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Correct place. Looks like you need to clear your browser cache and try again. Quite sure if you use your phone or another PC you'll see it. Just tested on my end on two devices and it's there, as well as my phone. So it seems specific to your device at the moment. Clear the cache, restart the browser and try again...
 
Official Crystal Web ADSL performance feedback thread Part 3...

DJ... said:
Yes, and more TBA in that respect. Right now if you're using Unotelly to source from US or UK content it will deliver from a direct interconnect in London for now. But let's face it, the streaming is already superb even from the London source...
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Mine doesn't come from London, but was solid 1080 this evening ;)
Tracing route to ipv4_1.lagg0.c144.dfw001.ix.nflxvideo.net [198.45.54.208]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router [10.0.0.1]
2 * * * Request timed out.
3 56 ms 28 ms 27 ms cdsl1-rba-vl2360-ipc.ip.isnet.net [196.38.73.134]
4 27 ms 27 ms 26 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
5 32 ms 28 ms 30 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
6 84 ms 98 ms 91 ms core1b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.62]
7 236 ms 245 ms 273 ms 168.209.201.89
8 228 ms 235 ms 207 ms te0-7-0-1.ccr21.lon02.atlas.cogentco.com [149.6.148.129]
9 205 ms 205 ms 204 ms be2791.ccr41.lon13.atlas.cogentco.com [154.54.56.77]
10 292 ms 294 ms 294 ms be12497.ccr41.par01.atlas.cogentco.com [154.54.56.130]
11 295 ms 294 ms 303 ms be2746.ccr41.jfk02.atlas.cogentco.com [154.54.29.117]
12 297 ms 295 ms 296 ms be2806.ccr41.dca01.atlas.cogentco.com [154.54.40.106]
13 305 ms 310 ms 317 ms be2112.ccr41.atl01.atlas.cogentco.com [154.54.7.158]
14 353 ms 343 ms 341 ms be2687.ccr21.iah01.atlas.cogentco.com [154.54.28.70]
15 315 ms 315 ms 315 ms be2441.ccr21.dfw01.atlas.cogentco.com [154.54.41.66]
16 318 ms 322 ms 318 ms be2031.ccr21.dfw03.atlas.cogentco.com [154.54.7.46]
17 312 ms 312 ms 316 ms 38.122.39.38
18 318 ms 317 ms 316 ms ipv4_1.lagg0.c144.dfw001.ix.nflxvideo.net [198.45.54.208]

Trace complete.
 
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Anyone that's on a 4meg account care to comment if they get HD on Netflix ZA? I'm on 4meg premium uncapped now.
 
DJ... said:
Correct place. Looks like you need to clear your browser cache and try again. Quite sure if you use your phone or another PC you'll see it. Just tested on my end on two devices and it's there, as well as my phone. So it seems specific to your device at the moment. Clear the cache, restart the browser and try again...
Click to expand...

okay the chat component comes up now, although there is a slight delay

anyway, you can tell support samurai that switching off for 30 minutes seems to have done the trick so looks like I was being DDOS'd
 
althex said:
Anyone that's on a 4meg account care to comment if they get HD on Netflix ZA? I'm on 4meg premium uncapped now.
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I can get 720p on my 4Mbps Premium Uncapped. But then again I do not have the most stable 4Mbps ADSL line in the world.
 
there is nothing better than not having to call and ISP for any issues for so long that you cant even remember the last time you did actually call or request support.... since being on my 150gig capped account i have had no performance issues at all unless i forget to stop steam from updating before playing a game haha!


P.S. Netflix works fine the SD package on my 4meg line which is surprisingly stable
 
OMB said:
okay the chat component comes up now, although there is a slight delay

anyway, you can tell support samurai that switching off for 30 minutes seems to have done the trick so looks like I was being DDOS'd
Click to expand...

At least you were home to stop it... :(
 
Thanks guys, I will give it a go tonight & subscribe to the Standard package, hopefully I will get HD too. My line stats aren't that great either these days, buy we'll see..

DawieZA said:
I can get 720p on my 4Mbps Premium Uncapped. But then again I do not have the most stable 4Mbps ADSL line in the world.
Click to expand...

Stillie said:
P.S. Netflix works fine the SD package on my 4meg line which is surprisingly stable
Click to expand...
 
Stillie said:
there is nothing better than not having to call and ISP for any issues for so long that you cant even remember the last time you did actually call or request support.... since being on my 150gig capped account i have had no performance issues at all unless i forget to stop steam from updating before playing a game haha!


P.S. Netflix works fine the SD package on my 4meg line which is surprisingly stable
Click to expand...

Really lovely feedback, thanks Stillie...
 
Is there any was to tell whether one is being DDoS-ed? My streaming became unusable at about 23:50 last night and my line speed as measured by speedtest had dropped from my usual 3.5Mbps-ish to about 0.25Mbps on my 4Mbps Premium uncapped service. Then again, I do have my 18 year old cousin staying with me while on a training course. He'd gone to bed and I did wonder whether he was doing some serious downloading that might have been hogging my line (I dread to think what :eek:).

The issue might also have been part of my ongoing midnight stream-dropping problem. Do CW support have the necessary tools to be able to monitor my line for a few days to see if it is an exchange congestion issue? My ADSL line management is currently with Telkom if that makes a difference but it's on my to-do list to get it transferred to CW in the next couple of weeks or so.

Belated congratulations on your engagement Shaun.

- Julian
 
Julian2 said:
Is there any was to tell whether one is being DDoS-ed? My streaming became unusable at about 23:50 last night and my line speed as measured by speedtest had dropped from my usual 3.5Mbps-ish to about 0.25Mbps on my 4Mbps Premium uncapped service. Then again, I do have my 18 year old cousin staying with me while on a training course. He'd gone to bed and I did wonder whether he was doing some serious downloading that might have been hogging my line (I dread to think what :eek:).

The issue might also have been part of my ongoing midnight stream-dropping problem. Do CW support have the necessary tools to be able to monitor my line for a few days to see if it is an exchange congestion issue? My ADSL line management is currently with Telkom if that makes a difference but it's on my to-do list to get it transferred to CW in the next couple of weeks or so.

Belated congratulations on your engagement Shaun.

- Julian
Click to expand...

When the issue arises we'll need to run through some tests with you. We cannot do this on your behalf as we need to see from your perspective, but we are in the process of building some tools for this on our end but they're not yet available. For now you'll need to contact us when you spot this and we'll be able to assist in trying to diagnose for you.

In the interim, consider downloading something like Networx and pointing it to monitor your router than a single PC to see what is happening on your network itself. I can confirm that there were no network related issues at that time last night, and haven't been for quite some time...
 
Last question on this topic.

So next month or whenever comes around, account gets DDOS'd again, all data goes bye bye. What then?

I'm asking as I'd like to know what I can do to prevent this because having it just happen "because" is not something I'm too cool with. Having no data for an entire month on day 6 is a no go.
 
But speaking of the DDOS, my cap is already halfway reached. On the 8th of the month. And it wasn't me, obviously.
So what are we going to do in terms of our data caps if the DDOS attacks are chewing it all up?
 
aktor said:
But speaking of the DDOS, my cap is already halfway reached. On the 8th of the month. And it wasn't me, obviously.
So what are we going to do in terms of our data caps if the DDOS attacks are chewing it all up?
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Technically there is absolutely nothing you as the end-user can do to prevent it (other than disconnecting your modem). You can install the worlds most advanced firewall known to man. If you are on a capped account, by the time those packets reach your firewall and/or router/modem it already consumed the bandwidth. Doesn't matter whether you reject/drop whatever. I've asked around and WA (also utilising IS bandwidth) refund their users. So I guess CW needs to explain what the procedure will be going into the future. This issue is something that IS needs to handle and should be reimbursing CW in turn. That's what I'm led to believe after speaking to a number of knowledgable folks.
 
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