Crystal Web ADSL performance feedback thread Part 3...

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Hi gents.
Is there perhaps a way to check out my statement of account for Crystal Web?
All my past debits and credits.
VOX has something like this.
Thanks
 
mulen said:
Hi gents.
Is there perhaps a way to check out my statement of account for Crystal Web?
All my past debits and credits.
VOX has something like this.
Thanks
Click to expand...

That info should be available through the portal. Ask the guys on Live Chat to give you access to you portal if you do not have access already.
 
When will live chat be staffed again? I'm no longer receiving responses to my email tickets, and I can't get live chat support for billing.

I asked why I was billed R375 for line rental when my line is supposed to be with Telkom, and so far I've only received some very confusing responses about my email address (wtf).
 
snail112 said:
That info should be available through the portal. Ask the guys on Live Chat to give you access to you portal if you do not have access already.
Click to expand...

Hi. Thanks for reply.
I did go to the portal to invoices and statements, it only showed my data usage.
Using Google chrome.
I'm emailed them though, and they send me my statements.
Thanks
 
ASSIA refugee here

DJ... said:
ASSIA struck during a storm and will hopefully resync upwards to full speed upon its next scheduled check of the line...
Click to expand...

Around march last year the ASSIA system resynced my line from 20mbs to 10mbs. That time Lendl sorted it out and said that he now knows a better method if this happens again. I have been speaking to support and now suddenly there is nothing we can do about it except pleading with Telkom.

What I find concerning is this seems to happen when you unplug your router. Unfortunately I don't always have a choice seeing that Mr Thunder and Mrs Lighting likes to visit from time to time and not all my equipment survives the party...
 
Suggestion: Create a password reset link for the portal.

I've been trying to figure out why I can't log in and it's driving me a bit mad. Resetting the password would be a great help in troubleshooting this while there is no-one manning the live chat.
 
Hey guys,

I am back in the office as of today. Took a needed break for a while and also happened to get engaged 3 nights ago which delayed my return by 2 days. Hopefully everyone had a great (and safe) Christmas and New Year.

A few things:

Midnight data lag spikes were reported by a few people I see. These are usually the exchange in your area being hit. I've been monitoring capacity and ping response times and they are all fine around this hour and it's certainly not a widespread issue. I will be monitoring in real-time (and have been last year) and will revert if I pick anything up.

Support hours over holiday periods - these were updated on our website. I wanted to send a bulk mailer out about the changes but the guys all agreed to chip in over and above, which they did and on some days we extended support over and above these hours. Everyone is back and working normal hours again, and we have new staff members who have joined us who we're busy training up.

I am also training up new staff members specifically to look after MyBroadband queries to avoid issues as my days get busier this year (with some big things coming)...
 
You got engaged?!??? :wtf:

What crazy woman said yes to you? :p

Congrats on that though... and its always good to have a few more staff members to handle the extra load.
 
Gonna ask a stupid question, is Live Chat dead in the water?

Tried on 3 different browsers and don't see it.....
 
ToxicBunny said:
Gonna ask a stupid question, is Live Chat dead in the water?

Tried on 3 different browsers and don't see it.....
Click to expand...

Nope, not at all. Bottom right says "Live Chat and Extra Info". Click there and the menu opens up now with more features than before...
 
DJ... said:
Nope, not at all. Bottom right says "Live Chat and Extra Info". Click there and the menu opens up now with more features than before...
Click to expand...

Must be something on the firewalls/content filters at work then.... oh well.
 
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