Crystal Web ADSL performance feedback thread Part 3...

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I havent checked this thread in forever. (Thats a good thing). I didnt even know that there was an upgrade going on.
 
milan188 said:
I havent checked this thread in forever. (Thats a good thing). I didnt even know that there was an upgrade going on.
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We tried to implement it without any impact to customers and I believe we succeeded. Last bit of the JHB upgrade goes in tomorrow morning...
 
I wonder what it is like having the quietest ISP feedback thread on a site like MyBroadband of all places.

Must be nice.

:P
 
I guess you can say its quite he but a lot of backend work goes to keeping it like this :D
 
These threads should be used for the quarterly surveys, then we'd see accurate results :)
 
DTBA said:
I guess you can say its quite he but a lot of backend work goes to keeping it like this :D
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There's most certainly a ton of work constantly going on to keep the quality levels up at all times. But we love it, and we love the great feedback...
 
DJ... said:
There's most certainly a ton of work constantly going on to keep the quality levels up at all times. But we love it, and we love the great feedback...
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silence = praise? :D


Maybe you can offer some advice though.
Every now and then a bunch of my IP traffic just disappears or is blocked - eg unotelly web traffic. Also, every now and then throughput over pppoe goes to zero for a few minutes. Line sync stays fine.
rebooting router seems to fix it.
Did log it, support minion said it was a telkom issue and did a port reset but it hasn't helped...?
 
Naturally we'd prefer to hear the praise rather than infer it from silence. :D

Not sure there's sufficient detail there to diagnose, but I'd recommend testing with a different modem temporarily to try to rule it out as the issue. Sounds to me like routing, modem, or line issue and my gut is modem...
 
Love the quality of my 4mbps Home Premium uncapped and love how quiet this thread is but I do have a complaint. You do still offer 8Mbps don't you? We first discussed this in September last year when you quoted me R 649 for home premium uncapped data plus R 365 for the ADSL line. Since then I've also jumped in on the forum to save you a bit of typing to repost that price when someone else asked (you subsequently confirmed the price was still valid).

I know it's not a big thing but after 6 months is it really not possible to get that pricing on the web site? Failing this I'm currently waiting for Telkom to action my request to put my line into the holding pool. This week, Telkom permitting, I hope to be contacting your sales/support dept to pick up my line and immediately work with Telkom to upgrade me to an 8Mbps home premium uncapped bundle so confirmation that the pricing is still correct and known about by your support people would be appreciated.

- Julian
 
DJ... said:
Naturally we'd prefer to hear the praise rather than infer it from silence. :D

Not sure there's sufficient detail there to diagnose, but I'd recommend testing with a different modem temporarily to try to rule it out as the issue. Sounds to me like routing, modem, or line issue and my gut is modem...
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Ugh
Is new modem after lightning strike.
Don't have any others lying around. And don't fancy buying another, fibre is still around the corner,

Remember router is separate, modem is in bridge mode...
 
I like to check in on this thread once in a while just to see if other people are having issues, because coming from Plugg and Afrihost means instinctively coming to these threads every day just to prepare yourself for the worst.

Love it.
 
I've now switched to a Capped account but it seems I no longer get the nightly usage email?

Also I can't log into the portal?
 
SauRoNZA said:
I've now switched to a Capped account but it seems I no longer get the nightly usage email?

Also I can't log into the portal?
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The guys on support can get this fixed up for you. Someone probably omitted your email from the notice fields or ticked the wrong box - easy to sort out but without knowing personal details it's not possible for me to fix up for you. For this sort of thing it's always best to send in a ticket, talk to the guys on chat, or via social media and they can get it sorted out much quicker than I can...
 
Official Crystal Web ADSL performance feedback thread Part 3...

DJ... said:
The guys on support can get this fixed up for you. Someone probably omitted your email from the notice fields or ticked the wrong box - easy to sort out but without knowing personal details it's not possible for me to fix up for you. For this sort of thing it's always best to send in a ticket, talk to the guys on chat, or via social media and they can get it sorted out much quicker than I can...
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Coolios, will log ticket now.

Probably because I cancelled previous account a month ago and now restarted.

Initially they setup a new username for me but then a few minutes later got another email with old user account.
 
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SauRoNZA said:
Cookies, will log ticket now.

Probably because I cancelled previous account a month ago and now restarted.

Initially they setup a new username for me but then a few minutes later got another email with old user account.
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Guess the guys figured it would be easier for you so manually intervened. When the cancellation is processed the notices are stopped as well - this would explain it...
 
And as always spectacular service.

Took exactly 8 minutes after logging the ticket to get it sorted out.
 
Gotta love a service provider that actually provides consistent and reliable service. Thought they were extinct.
 
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