Mephisto_Helix
Resident Postwhore
Not as yet ever vigilant one, just sat down and noticed it now. I only bother support when something irritates me enough to 
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Crystal Web ADSL performance feedback thread Part 3...
- Thread starter Crystal Web Support
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Not as yet ever vigilant one, just sat down and noticed it now. I only bother support when something irritates me enough to
No, best to talk to them as first port of call as it doesn't appear to be related to our side from what I can tell right now so they can best guide you through the resolution. Almost certain this is the router freaking out from memory issue causing DNS latency, which we've seen a fair amount of and were only recently able to identify the brands and firmwares responsible. Requires a proper power cycle rather than just a reboot though...
DJ, please give more info regarding modem brands and firmware of the culprits causing problems.
I've sent it to the manufacturers instead and am affording them the chance to update firmware instead of naming them publicly, which is the correct course of action...
Orihalcon
Expert Member
Flawless experience as always last night.
Considering I was online a lot playing The Division I am happy there was no lag or connection issues. Wonderful stuff!
Considering I was online a lot playing The Division I am happy there was no lag or connection issues. Wonderful stuff!
CataclysmZA
Executive Member
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I struggled last night for about two hours figuring why I was having speed issues, when support finally told me that there was shaping taking place on uncapped accounts in the Western Cape region, which I route through. It was the first time I experienced shaping on a CW account, and it wasn't great at all, not to mention the Youtube issues which I see there was a network notice posted for.
Other than that, things have been pretty good.
Other than that, things have been pretty good.
Orihalcon
Expert Member
Premium or home unapped? Curious.
CataclysmZA
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4Mb Premium Uncapped. Today things seem fine, so it's not a big issue.
Shaping is most certainly a part of the uncapped range and always has been. We have for about 10 months operated uncapped almost entirely unshaped to gather data to ascertain the best config for our network controllers, and to determine the viability of doing so for extended periods. We're not yet finished with this process, but even when you notice shaping it will be applied dynamically and to download protocols which you'll find open back up to full speed shortly thereafter. It's not a fault to be reported in any way for uncapped products as it is part of the product specifications but we'll always endeavor to keep every single connection operating at full speed at all times. Naturally though, it's all about the best config for this and we're constantly applying tweaks here and there to get this perfect, and with a contended network it means it will have to apply at some points in time, else we'd have to be charging raw bandwidth costs to end users.
There are some cool things coming this year in numerous aspects. Some expected, and I think some quite unexpected...
Shaping is most certainly a part of the uncapped range and always has been. We have for about 10 months operated uncapped almost entirely unshaped to gather data to ascertain the best config for our network controllers, and to determine the viability of doing so for extended periods. We're not yet finished with this process, but even when you notice shaping it will be applied dynamically and to download protocols which you'll find open back up to full speed shortly thereafter. It's not a fault to be reported in any way for uncapped products as it is part of the product specifications but we'll always endeavor to keep every single connection operating at full speed at all times. Naturally though, it's all about the best config for this and we're constantly applying tweaks here and there to get this perfect, and with a contended network it means it will have to apply at some points in time, else we'd have to be charging raw bandwidth costs to end users.
There are some cool things coming this year in numerous aspects. Some expected, and I think some quite unexpected...
There was an issue from around 5am on the one news server but it was quickly resolved. If you're still experiencing issues, then make sure your config is correctly setup as per the welcome email. We tested about an hour ago and all was fine with both servers...
CataclysmZA
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That's all well and good, but everything was noticeably slower last night. Browsing, Youtube, HTTP downloads. When I need to have a Geforce driver update done to finish up a notebook review, I don't expect it to crawl along at around 60KB/s on a 4Mb/s line. And it was like that for about two hours, and it's the first time that I've noticed any sort of shaping happening on my account. The test account I got last night saw everything go up to full speed much quicker.
But like I said, today things are fine (even more than fine, full speed on everything and browsing is snappy), and I haven't had issues for months now. When a capped account becomes more suitable for me. most likely when I'm in my own place once more, then I'll probably switch to that, but for now an uncapped account is best.
Thanks, I had a few errors and it was still timing out at 7 am, but will check again tonight.
What you experienced was quite clearly not shaping then in any form. Please send me your details so i can see who dealt with you last night on support.
EDIT: while something else was certainly going on here, your connection was shaped which exacerbated it a bit. I've PM'd you some info as the product you're on is not ideal for your requirements and your usage is increasing on it as well, so it's best we identify the right product for your needs so as to avoid any potential issues later down the line...
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Hi DJ.
I have ADSL with Telkom and 4Mbps premium home uncapped with you. I want to move my ADSL line management to you and then upgrade to 8Mbps premium uncapped bundle but Telkom don't seem to want to action my request to move my ADSL line into the holding pool. I don't know what to do next.
Can you or your service department help with this as suggested by Neo_X on his post in this thread (http://mybroadband.co.za/vb/showthread.php/804905-Getting-Telkom-to-put-ADSL-line-into-holding-pool)? The thread also explains my frustration. Gotta love Telkom chat "support" (should probably be renamed "antagonism" line). Not to mention that apparently this is handled by the cancellation/retention department but Telkom 10210 tell me that it is not possible for me to get connected directly to the retentions department. What sort of organisation is it where the call centre won't let customers who want to leave get put through to the retentions department? A pretty effective one I suppose, given that they are currently very effectively retaining my line.
- Julian
I have ADSL with Telkom and 4Mbps premium home uncapped with you. I want to move my ADSL line management to you and then upgrade to 8Mbps premium uncapped bundle but Telkom don't seem to want to action my request to move my ADSL line into the holding pool. I don't know what to do next.
Can you or your service department help with this as suggested by Neo_X on his post in this thread (http://mybroadband.co.za/vb/showthread.php/804905-Getting-Telkom-to-put-ADSL-line-into-holding-pool)? The thread also explains my frustration. Gotta love Telkom chat "support" (should probably be renamed "antagonism" line). Not to mention that apparently this is handled by the cancellation/retention department but Telkom 10210 tell me that it is not possible for me to get connected directly to the retentions department. What sort of organisation is it where the call centre won't let customers who want to leave get put through to the retentions department? A pretty effective one I suppose, given that they are currently very effectively retaining my line.
- Julian
Hi Julian,
Unfortunately ISPs cannot perform or assist with the process of moving the line into the holding pool unless the line is already with us. This prevents an ISP from "hijacking" a line or someone who has not paid for example, not simply moving it over themselves. It has to come from you. My suggestion is to dial 10210 and select option 3 (IIRC) and they will walk you through the process, which unfortunately now with Telkom involves filling in various forms which look like cancellation forms and are a bit scary. It appears to be intentionally so.
It's actually one of the reasons I encourage moving a line to an ISP. It is incredibly simple to move it around thereafter and do with it what you please. Not so much if it is with Telkom these days. And with line management moving to Openserve and with Openserve being a separate entity, leaving it with Telkom ISP is no different to any ISP any longer. No matter what happens it all goes to Openserve nowadays. So calling them about a fault and calling your ISP is really no different, although some people believe they remain the same company and take solace in that aspect, it's really not the way it works...
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Thanks DJ. I've already spoken to 10210 and am already in the process I think, it's just that Telkom don't seem to be doing anything about processing my requests (either of them, I've now requested the move twice). I think that all I can do is (a) wait, (b) go and see if I can kick up a fuss at a Telkom store, (c) file a new request every couple of weeks.
I have been very careful to make sure that at all times my account is fully paid up so that they can't use that as an excuse and they do have certified copied of my ID documents.
The sooner I am free of Telkom (or as free as I can be) the better.
- Julian
I have been very careful to make sure that at all times my account is fully paid up so that they can't use that as an excuse and they do have certified copied of my ID documents.
The sooner I am free of Telkom (or as free as I can be) the better.
- Julian
- Status