Crystal Web ADSL performance feedback thread Part 3...

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Bryn said:
My line is down yet again. Nothing to do with CW as changing ISP doesn't do a damn thing. This is driving me nuts. Whenever I log a fault, the situation has resolved by the time I get a call from Telkom. And then they aren't keen to send a technician and warn me about charges that apply if a fault isn't found.
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Loose wire in the junction box - had that many years ago. Wind activity made it maddeningly intermittent
 
AfricanTech said:
Loose wire in the junction box - had that many years ago. Wind activity made it maddeningly intermittent
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Did Telkom discover that on their own or did you ask them to check the connections? I'll log a fault and ask them to check it out. Thanks for the heads up. Really hope it's that simple.
 
Bryn said:
Did Telkom discover that on their own or did you ask them to check the connections? I'll log a fault and ask them to check it out. Thanks for the heads up. Really hope it's that simple.
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I asked them to come and check. There was a clue though ie the landline had an intermittent 'scratchy' sound.
 
Okay, s**t just got real. I've being hacked, and I'm 100% sure this time.

My 425GB account was capped on the third this month. That's 109GB on the 1st, 197GB on the 2nd and 243GB yesterday. I didn't pick up the usage with the email reports as the first one said zero gigs (as basically no time had passed up to the early morning email), for the second report I read the numbers a decimal off (and only scanned it very briefly) and I never checked the third one.

There are three PCs capable of 40Mbps in my home - mine, another wired desktop and a wireless desktop with a damn good wireless card. All three were running GlassWire this month every day automatically at boot. My PC has done 79.7GB (majority midnight data), the other wired PC has done 12.6GB and the wireless desktop has done 22.5GB (most midnight data). That's 114.8GB total, and most with midnight data.

My account has been downloading non-stop at line speed since the month started. No weird connections have been detected by the Ubiquiti interface. And most telling, we've been able to download and stream at normal speeds. The internet would have been crawling if someone was managing to leech off our network at line speed every minute of the day.

Edit: Running the Ubiquiti UniFi controller until the downloading starts again. I will be floored if I detect a neighbour on the wifi. I've bought yet another prepaid account, which I'll switch over to from 7am today.

I wonder how much drama today could hold for me. Fortunately the UniFi controller gets pretty detailed info about connected devices - MAC address, network adapter name and host name. If someone pops up it should be easy to find them. And I'm pretty sure only one neighbour is positioned that 40Mbps off my outdoor UniFi AP is even possible.
 
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Bryn said:
Okay, s**t just got real. I've being hacked, and I'm 100% sure this time.

My 425GB account was capped on the third this month. That's 109GB on the 1st, 197GB on the 2nd and 243GB yesterday. I didn't pick up the usage with the email reports as the first one said zero gigs (as basically no time had passed up to the early morning email), for the second report I read the numbers a decimal off (and only scanned it very briefly) and I never checked the third one.

There are three PCs capable of 40Mbps in my home - mine, another wired desktop and a wireless desktop with a damn good wireless card. All three were running GlassWire this month every day automatically at boot. My PC has done 79.7GB (majority midnight data), the other wired PC has done 12.6GB and the wireless desktop has done 22.5GB (most midnight data). That's 114.8GB total, and most with midnight data.

My account has been downloading non-stop at line speed since the month started. No weird connections have been detected by the Ubiquiti interface. And most telling, we've been able to download and stream at normal speeds. The internet would have been crawling if someone was managing to leech off our network at line speed every minute of the day.

Edit: Running the Ubiquiti UniFi controller until the downloading starts again. I will be floored if I detect a neighbour on the wifi. I've bought yet another prepaid account, which I'll switch over to from 7am today.

I wonder how much drama today could hold for me. Fortunately the UniFi controller gets pretty detailed info about connected devices - MAC address, network adapter name and host name. If someone pops up it should be easy to find them. And I'm pretty sure only one neighbour is positioned that 40Mbps off my outdoor UniFi AP is even possible.
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Does your router have a wifi interface? If does, are you sure that you've disabled it?

There are also android and ios apps that will scan the area for devices that are transmitting and receiving

Everything runs through your router so that's where you should be looking for rogue devices. I'm not familiar with your model router but there must be a management page that will show you what's connected.
 
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AfricanTech said:
Does your router have a wifi interface? If does, are you sure that you've disabled it?

There are also android and ios apps that will scan the area for devices that are transmitting and receiving

Everything runs through your router so that's where you should be looking for rogue devices. I'm not familiar with your model router but there must be a management page that will show you what's connected.
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Router is secure and not transmitting wifi. I've got the UniFi controller running non-stop now but haven't noticed any strange connections.

If it's a wifi hack and just wondering how the entire household managed to use the internet normally for 3 days during almost constant downloading. It should have severely compromised even Youtube.
 
You do know that CW allows concurrent connections. Maybe someone else has your login credentials

Are the guys on the chat helpline able to see what is going on?
 
Yeah reset your ISP password as a start.

But they would also be able to tell you if there were connections from elsewhere.
 
AfricanTech said:
You do know that CW allows concurrent connections. Maybe someone else has your login credentials

Are the guys on the chat helpline able to see what is going on?
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SauRoNZA said:
Yeah reset your ISP password as a start.

But they would also be able to tell you if there were connections from elsewhere.
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Concurrent connections on capped accounts is why I wonder whether someone who isn't my neighbour has the account details. The chances of a neighbour having the skills to hack my wifi, being perfectly in line with the outdoor Ubiquiti AP, having a wireless network card capable of 40Mbps at a distance, being a hardcore data hog and having no regard for getting caught seems impossibly slim imo.

Last month CW looked at the access logs and said no one is hacking my account.
 
Bryn said:
Concurrent connections on capped accounts is why I wonder whether someone who isn't my neighbour has the account details. The chances of a neighbour having the skills to hack my wifi, being perfectly in line with the outdoor Ubiquiti AP, having a wireless network card capable of 40Mbps at a distance, being a hardcore data hog and having no regard for getting caught seems impossibly slim imo.

Last month CW looked at the access logs and said no one is hacking my account.
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Can they tell you if your account has been logged in from another location?

Otherwise ask for a test account then disconnect all your clients and see what happens
 
AfricanTech said:
Can they tell you if your account has been logged in from another location?

Otherwise ask for a test account then disconnect all your clients and see what happens
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They seem to think they can detect all access locations, and I have no grounds as yet to insist otherwise. I already have another prepaid account up and running. I'll see what happens to it. So far it's fine.
 
Bryn said:
They seem to think they can detect all access locations, and I have no grounds as yet to insist otherwise. I already have another prepaid account up and running. I'll see what happens to it. So far it's fine.
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They can. ISP's log every login and have a full record of where your login was used.
 
Is it possible that a hacker could manipulate IS access logs?

This hacker of mine has been hyperactive, and now it's dead silent when not on CW.
 
Official Crystal Web ADSL performance feedback thread Part 3...

Bryn said:
Is it possible that a hacker could manipulate IS access logs?

This hacker of mine has been hyperactive, and now it's dead silent when not on CW.
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Pretty much impossible.

Also why would a hacker on that level need to steal you internet? Just doesn't make sense.
 
SauRoNZA said:
Pretty much impossible.

Also why would a hacker on that level need to steal you internet? Just doesn't make sense.
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Not just mine if that should be the case - plenty of users. And so that they get free internet of course.

In addition to a neighbouring culprit needing the extraordinary combination of hacking skills, line of site to my outdoor AP, a good network card, extreme downloading habits and no regard for subtle theft, I also can't imagine who nearby could be capable of it. The neighbour with perfect line of site only has 3 young daughters, so it could only be him, and why would a man who can afford to live in this area and drive his car steal bandwidth? Pretty sure all other neighbours either can't get 40Mbps or any signal at all.
 
If you guys log into the IS Solutions portal it will show the other landline.
 
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