Crystal Web ADSL performance feedback thread Part 3...

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Ho3n3r said:
My point was actually not to say that you have to deploy it and hope people sign up. But I have never in my life seen ads in our area for fibre. Nobody knows about it. Why am I supposed to be the one spreading the word?

I bet you if you put ads/flyers up in my area, you'll have 200 sign-ups within a week.

Just as you don't have the capacity to put it up before having sign-ups, I don't have the capacity to market it to people I don't know - and this is why I'm a programmer, I don't like to beg people for stuff.

Again, I never said you need to put it up before getting your sign-up quota, that's(getting X amount of people to sign up first - make it 1000 again, for all I care) not an unreasonable request. The onus should be on the industry leaders to create awareness and knowledge to the layman - not on other prospective users. I don't get how this is even justified.

I hope this clarifies my stance.
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Oh there seems to be some confusion here. We will absolutely help with that and will be doing that in these areas. As explained in the email, we will provide the resources to market this.
 
Phinix said:
I figured.

So in the mail it says "We simply say that once 40 people in a particular density target have signed up with us over DSL, we’ll upgrade feasible sites to XtremeTTH." So what if there are already 40+ CW customers in the area, does this auto qualify the area, or do we then need to get those existing customers to say they want fibre?

And do you know if Noordhoek/Sunnydale/Sunvalley is part of the roll-out?

I only ask as Noordhoek itself is smaller then 5KM squared, so the 5KM squared would in fact cover two other neighbouring areas as well.
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Yes, that area auto-qualifies. In many areas very few signups are actually even required. We cannot release our customer location data though, so this is done on our end with planning guys.
 
Obi1 said:
To me logically people were just hoping to see either an announcement on the free data or reduced prices / higher caps. To release something that is aimed at a tiny percentage of people who are able to access fibre
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This is where perhaps we didn't get the message across correctly. It's not aimed at a small percentage. It is aimed at everyone. We will do the build for XtremeTTH. You don't have to be in a coverage zone for another operator or the likes.

I should note that as per the email, this is only part 1 of the announcements.
 
Crystal Web Management said:
Yes, that area auto-qualifies. In many areas very few signups are actually even required. We cannot release our customer location data though, so this is done on our end with planning guys.
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Ok, when you say "Yes, that area auto-qualifies." are you referring to an area that has CW customers, or the areas I specifically mentioned?
 
faniedry said:
what do you mean "auto-qualify"? do you mean there is already enough CW customers in the area?
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In some areas, yes there are. And when someone becomes a champion for their area we will inform them of the target number based on this information. SA is huge though, people need to bear that in mind.
 
Crystal Web Management said:
This is where perhaps we didn't get the message across correctly. It's not aimed at a small percentage. It is aimed at everyone. We will do the build for XtremeTTH. You don't have to be in a coverage zone for another operator or the likes.

I should note that as per the email, this is only part 1 of the announcements.
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But realistically none of us will be able to get it, and in the rare event that we can, it'll be far, far into the future.

I'd love to be proven wrong by you guys installing fibre to my house next week, but I don't think it will happen this month, this year or even this decade.

Now bring on the extended free data period, please.
 
Obi1 said:
To me logically people were just hoping to see either an announcement on the free data or reduced prices / higher caps. To release something that is aimed at a tiny percentage of people who are able to access fibre and the expect people not to jump ship to other ISP before the 19th when you can no longer cancel your services is a joke. Rather just be upfront and say nothing of importance will be announced till next week / month and let people switch to another ISP, instead a carrot gets dangled in the hope that for another month you will pay a higher rate for bandwidth that every other major ISP is offering cheaper. Come CW get it together, I like your service but from the announcement till now its just been bad/overhyped PR.
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I don't believe CW is maliciously trying to milk the announcement thing or pull the wool over anyone's eyes.
Perhaps just a miscommunication?

Will the other announcements be eh... announced today as well?
The fiber thing was at the bottom of my list of news im looking forward to.
 
new_in_za2 said:
But realistically none of us will be able to get it, and in the rare event that we can, it'll be far, far into the future.

I'd love to be proven wrong by you guys installing fibre to my house next week, but I don't think it will happen this month, this year or even this decade.

Now bring on the extended free data period, please.
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Well think about it this way: all you need to do is spread the word via social channels perhaps as well? The more who do this, the quicker the density targets are reached. You don't have to actively go out and knock on doors and we don't expect that.

But let's think about something important here. The biggest gripes so far as that new technologies are rolled out slowly in HOAs only, so many people are missed. We have a solution for that. Most HOA requirements are thousands of commitments or even taking from the levy. We don't do that and have no such requirements. Most people aren't in the planned areas for fibre. We solve that. All we need is for them to become DSL customers. And we assist through that process as well. So we're trying to solve the major issues people have brought up about fibre deployments and we believe we have. However naturally we cannot just "find" a few billion Rand to roll out and hope, so this method is the best way to go about it.

The odd thing is, this isn't negative news. This is positive news. It's also not the only announcement coming out which we do keep reiterating as well.
 
Crystal Web Management said:
The odd thing is, this isn't negative news. This is positive news. It's also not the only announcement coming out which we do keep reiterating as well.
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Don't get me wrong. If you want to try to deploy more fibre, then more power to you. I'm not complaining about that, not at all. I (and most others) just feel that this announcement isn't relevant to us, and I feel confident that time will prove me right. If you send me an email today telling me "we can install fibre at your location, it will cost X per month", then I will pay you X per month, even if X is a relatively high number. I'd certainly pay the R1500 per month mentioned in your email if you just give me that opportunity. But you won't, so I'm stuck with the Telkom ADSL I have. Now, something that would be really relevant to us Telkom ADSL users would be the increased free data period... Hint, hint ;)
 
Crystal Web Management said:
Well think about it this way: all you need to do is spread the word via social channels perhaps as well? The more who do this, the quicker the density targets are reached. You don't have to actively go out and knock on doors and we don't expect that.

But let's think about something important here. The biggest gripes so far as that new technologies are rolled out slowly in HOAs only, so many people are missed. We have a solution for that. Most HOA requirements are thousands of commitments or even taking from the levy. We don't do that and have no such requirements. Most people aren't in the planned areas for fibre. We solve that. All we need is for them to become DSL customers. And we assist through that process as well. So we're trying to solve the major issues people have brought up about fibre deployments and we believe we have. However naturally we cannot just "find" a few billion Rand to roll out and hope, so this method is the best way to go about it.

The odd thing is, this isn't negative news. This is positive news. It's also not the only announcement coming out which we do keep reiterating as well.
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Thanks for the insight, I think some folks (me included) are just disillusioned with the "bring fiber to your neighborhood" thing.
i wish you and everyone else taking up the challenge the best.
 
new_in_za2 said:
Don't get me wrong. If you want to try to deploy more fibre, then more power to you. I'm not complaining about that, not at all. I (and most others) just feel that this announcement isn't relevant to us, and I feel confident that time will prove me right. If you send me an email today telling me "we can install fibre at your location, it will cost X per month", then I will pay you X per month, even if X is a relatively high number. I'd certainly pay the R1500 per month mentioned in your email if you just give me that opportunity. But you won't, so I'm stuck with the Telkom ADSL I have. Now, something that would be really relevant to us Telkom ADSL users would be the increased free data period... Hint, hint ;)
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They will, you just won't be the champion that makes it happen... so if it takes long, don't blame them :)
 
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