Crystal Web ADSL performance feedback thread Part 3...

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Dear Crystalweb,
I just want to let you know that your service is awesome! I've tried many ISP’s over the years and they have always fallen short on their service but you guys are the best!
There is just one small grip though; no matter how many times I have tried contacting your support team you guys still cannot remember my new email address.
At the weekend I rebooted my router and found I couldn’t log back into my CW account. As it was after hours your live chat had closed for the day so I had no internet. When I did get in contact this morning I learnt that the passwords had been changed a couple of days ago and customers had been sent an email with their new password - however I never get these emails for some reason.
This is the second time the password has changed since June. I understand the need to change passwords periodically but when I don't get informed of the new password it's very inconvenient. Please could you do something to make my new email address, (it's been new since February), stick in your system?
Apart from the above Crystalweb is the best ISP ever!
Regards,
Andy
 
10% speed still persists.

When doing speed tests, kicking off multiple downloads, videos and what not else the speed stays around 10mbs.

WA test account working 100%.

This has only been the case since Saturday. There seems to be some kind of bandwidth limit applied somewhere in the process.
 
Pretty shoddy loss rates here too:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 108 | 108 | 0 | 0 | 2 | 0 |
| 196.38.75.69 - 10 | 76 | 69 | 1 | 539 | 3641 | 822 |
| 196.38.75.69 - 19 | 59 | 48 | 0 | 156 | 2253 | 94 |
| 168.209.100.101 - 16 | 64 | 54 | 0 | 240 | 4145 | 55 |
| pr2-pkl-xe-2-2-0.ip.isnet.net - 25 | 53 | 40 | 0 | 263 | 4074 | 48 |
| 72.14.205.16 - 18 | 63 | 52 | 0 | 110 | 1157 | 76 |
| 72.14.239.129 - 25 | 53 | 40 | 0 | 215 | 3114 | 85 |
| 72.14.205.16 - 18 | 58 | 48 | 0 | 288 | 3942 | 92 |
| 196.35.115.128 - 34 | 45 | 30 | 0 | 162 | 3051 | 109 |
| jnb01s08-in-f3.1e100.net - 0 | 108 | 108 | 6 | 62 | 208 | 53 |
|________________________________________________|______|______|______|______|______|____


|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 108 | 108 | 0 | 0 | 3 | 0 |
| cdsl1-ctn-vl2376.ip.isnet.net - 14 | 68 | 59 | 4 | 436 | 2077 | 41 |
| 196.35.115.128 - 20 | 57 | 46 | 1 | 247 | 4059 | 35 |
| mi-za-cpt-p7-te0-0-0-0.ip.isnet.net - 20 | 56 | 45 | 0 | 318 | 3078 | 51 |
| 168.209.100.101 - 24 | 51 | 39 | 5 | 269 | 3215 | 35 |
| 196.26.0.130 - 10 | 71 | 64 | 2 | 319 | 4050 | 85 |
| 196.26.0.130 - 33 | 46 | 31 | 0 | 61 | 143 | 52 |
| 72.14.205.16 - 11 | 69 | 62 | 0 | 323 | 4062 | 66 |
| 196.35.115.128 - 33 | 46 | 31 | 0 | 72 | 197 | 53 |
| jnb01s08-in-f14.1e100.net - 0 | 108 | 108 | 37 | 70 | 241 | 53 |
|________________________________________________|______|______|______|______|______|______|
 
Last edited:
Orihalcon said:
10% speed still persists.

When doing speed tests, kicking off multiple downloads, videos and what not else the speed stays around 10mbs.

WA test account working 100%.

This has only been the case since Saturday. There seems to be some kind of bandwidth limit applied somewhere in the process.
Click to expand...

Has this been reported to the support staff as there is a way for them run the right tests and have it escalated to netops to sort out. We cannot do this from MyBroadband and I really want to see the data the guys send so we can sort any latent issues out. There are no hard-limits like that built into the new profiles so if there is something on our end, we'll sort it out for you. It must go via our support team though.

Iwojima said:
Pretty shoddy loss rates here too:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 108 | 108 | 0 | 0 | 2 | 0 |
| 196.38.75.69 - 10 | 76 | 69 | 1 | 539 | 3641 | 822 |
| 196.38.75.69 - 19 | 59 | 48 | 0 | 156 | 2253 | 94 |
| 168.209.100.101 - 16 | 64 | 54 | 0 | 240 | 4145 | 55 |
| pr2-pkl-xe-2-2-0.ip.isnet.net - 25 | 53 | 40 | 0 | 263 | 4074 | 48 |
| 72.14.205.16 - 18 | 63 | 52 | 0 | 110 | 1157 | 76 |
| 72.14.239.129 - 25 | 53 | 40 | 0 | 215 | 3114 | 85 |
| 72.14.205.16 - 18 | 58 | 48 | 0 | 288 | 3942 | 92 |
| 196.35.115.128 - 34 | 45 | 30 | 0 | 162 | 3051 | 109 |
| jnb01s08-in-f3.1e100.net - 0 | 108 | 108 | 6 | 62 | 208 | 53 |
|________________________________________________|______|______|______|______|______|______|
Click to expand...

2nd hop has average latency of 539ms there. That's not reached our network yet, and is almost certainly the trouble.
 
Crystal Web Management said:
Has this been reported to the support staff as there is a way for them run the right tests and have it escalated to netops to sort out. We cannot do this from MyBroadband and I really want to see the data the guys send so we can sort any latent issues out. There are no hard-limits like that built into the new profiles so if there is something on our end, we'll sort it out for you. It must go via our support team though.



2nd hop has average latency of 539ms there. That's not reached our network yet, and is almost certainly the trouble.
Click to expand...

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 108 | 108 | 0 | 0 | 3 | 0 |
| cdsl1-ctn-vl2376.ip.isnet.net - 14 | 68 | 59 | 4 | 436 | 2077 | 41 |
| 196.35.115.128 - 20 | 57 | 46 | 1 | 247 | 4059 | 35 |
| mi-za-cpt-p7-te0-0-0-0.ip.isnet.net - 20 | 56 | 45 | 0 | 318 | 3078 | 51 |
| 168.209.100.101 - 24 | 51 | 39 | 5 | 269 | 3215 | 35 |
| 196.26.0.130 - 10 | 71 | 64 | 2 | 319 | 4050 | 85 |
| 196.26.0.130 - 33 | 46 | 31 | 0 | 61 | 143 | 52 |
| 72.14.205.16 - 11 | 69 | 62 | 0 | 323 | 4062 | 66 |
| 196.35.115.128 - 33 | 46 | 31 | 0 | 72 | 197 | 53 |
| jnb01s08-in-f14.1e100.net - 0 | 108 | 108 | 37 | 70 | 241 | 53 |
|________________________________________________|______|______|______|______|______|____

Is this one not on IS already?

FYI: I have escalated this to support several times in the last few weeks who have in turn said it was on the Telkom side. Telkom have after a few days come back saying they have fixed any issues.
 
Iwojima said:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 108 | 108 | 0 | 0 | 3 | 0 |
| cdsl1-ctn-vl2376.ip.isnet.net - 14 | 68 | 59 | 4 | 436 | 2077 | 41 |
| 196.35.115.128 - 20 | 57 | 46 | 1 | 247 | 4059 | 35 |
| mi-za-cpt-p7-te0-0-0-0.ip.isnet.net - 20 | 56 | 45 | 0 | 318 | 3078 | 51 |
| 168.209.100.101 - 24 | 51 | 39 | 5 | 269 | 3215 | 35 |
| 196.26.0.130 - 10 | 71 | 64 | 2 | 319 | 4050 | 85 |
| 196.26.0.130 - 33 | 46 | 31 | 0 | 61 | 143 | 52 |
| 72.14.205.16 - 11 | 69 | 62 | 0 | 323 | 4062 | 66 |
| 196.35.115.128 - 33 | 46 | 31 | 0 | 72 | 197 | 53 |
| jnb01s08-in-f14.1e100.net - 0 | 108 | 108 | 37 | 70 | 241 | 53 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Is this one not on IS already?
Click to expand...

Still poor. No, it is a gateway for Telkom to route to our side. The second hop is always the exchange. If it is still reporting it means you're on their old infrastructure. If it is blank then the test for that is slightly different.

But the second hop is definitely not on our side in a trace from Telkom DSL.
 
Crystal Web Management said:
Has this been reported to the support staff as there is a way for them run the right tests and have it escalated to netops to sort out. We cannot do this from MyBroadband and I really want to see the data the guys send so we can sort any latent issues out. There are no hard-limits like that built into the new profiles so if there is something on our end, we'll sort it out for you. It must go via our support team though.
Click to expand...

Yup. Been reported and escalated twice apparently.
 
Crystal Web Management said:
Has this been reported to the support staff as there is a way for them run the right tests and have it escalated to netops to sort out. We cannot do this from MyBroadband and I really want to see the data the guys send so we can sort any latent issues out. There are no hard-limits like that built into the new profiles so if there is something on our end, we'll sort it out for you. It must go via our support team though.



2nd hop has average latency of 539ms there. That's not reached our network yet, and is almost certainly the trouble.
Click to expand...

What new profiles?

What was wrong with the old ones?

If it ain't broke, don't fix it :p
 
wingnut771 said:
What new profiles?

What was wrong with the old ones?

If it ain't broke, don't fix it :p
Click to expand...

To add additional data to the packages on capped and to lower contentions on uncapped. We didn't rebuild Rome here, but there were changes, intended for the better, but if there are some issues we'll sort them out if we can replicate and ID the problem.
 
Crystal Web Management said:
Please submit the new data to the guys. All the info helps.
Click to expand...

They have all this info. Ran speed tests and did comparative tests between my CW and WA account. Even changing me to a business capped account did not fix the issue. It boosted my dl speed on direct downloads to 50, but it killed my NNTP traffic.

So yea. Don't know what more you want me to give them than what they already have.
 
Orihalcon said:
They have all this info. Ran speed tests and did comparative tests between my CW and WA account. Even changing me to a business capped account did not fix the issue. It boosted my dl speed on direct downloads to 50, but it killed my NNTP traffic.

So yea. Don't know what more you want me to give them than what they already have.
Click to expand...

As in, you are experiencing the issue right now. It's a good date-stamp for us to use to check everything. These profiles are not simple things and there is nothing obvious. So I have roped Shaun in to check it and he asked for as much data as possible right now.
 
Sent my escalation for the exact same issue earlier ........ the more submissions the better. It's just strange that now suddenly it's happening to multiple people around the country, puzzling
 
Crystal Web Management said:
Still poor. No, it is a gateway for Telkom to route to our side. The second hop is always the exchange. If it is still reporting it means you're on their old infrastructure. If it is blank then the test for that is slightly different.

But the second hop is definitely not on our side in a trace from Telkom DSL.
Click to expand...

Cool. So theoretically if I were to use a test account from another ISP/backbone the results should be similar, correct? I want to be 100% sure before I try escalate this within Telkom via a friend of mine working there.
 
Mephisto_Helix said:
Sent my escalation for the exact same issue earlier ........ the more submissions the better. It's just strange that now suddenly it's happening to multiple people around the country, puzzling
Click to expand...

It's more than likely a profile config issue somewhere. So not strange on that front. The more data the better so we can find the culprit and fix it for you.
 
MickeyD said:
:( must be my fault... my distros are flying in on my little 4Mbps line....

View attachment 392882
Click to expand...

Hi,

SABnzbd has downloaded "ubuntu linux of course"

Finished at 2016-10-03 13:29:07
Downloaded 4.9 GB

Results of the job:

Stage Repair
[distro] Quick Check OK

Stage Script
Successfully processed

Stage Servers
nntp.is.co.za=4.9 GB

Stage Source
https://distros!

Stage Download
Downloaded in 7 mins 12 seconds at an average of 11.5 MB/s
Age: 1d

:whistle:
 
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