Crystal Web does not get back to you!

[SgtTgrBlood]

I applied for a fiber feasibly study on April 21st. Up until now nobody from Crystal web has bothered to get back to me!
Even after sending 4 emails to inquire about the status of the study they have not come back to me.

Now I see a lot of MBB users showering Crystal Web with praise and can not understand how this is possible if they can't even reply to an email.

 

[copacetic]

I am a happy CW customer, but my experience has also been that they do not respond as much as their general focus on customer support should warrant.

 

[SauRoNZA]

I signed up with them this morning and it was all sorted in like 20 minutes.

Maybe you ended up in the SPAM box?

 

[DA-LION-619]

Tried the live chat?

 

[Crystal Web Support]

Hi SgtTgrBlood,

Please could you PM me with the email address you used to query the Fibre Feasibility or any Ticket Numbers you have received from our Support Desk, So I can follow up for you and provide feedback.

Regards,
Steph
Crystal Web Team

 

[Shah33m]

Response is very quick, even late at night.

 

[SgtTgrBlood]

I tried the Live Chat and the person told me that they don't work in that department and can't help me, sorry...
*Pulls hair out*

 

[Paparazzi]

LOL at OP!

I've just had good service from CW.

 

[Former member 61586]

Not the forum to take a shot at CW. LOL

 

[SgtTgrBlood]

Not the forum to take a shot at CW. LOL

Please tell me how else do you get their attention?
No email reply and no phone number on their website....
And is this not a forum about ISP's and our experiances with them...?

 

[Former member 61586]

Please tell me how else do you get their attention?
No email reply and no phone number on their website....
And is this not a forum about ISP's and our experiances with them...?

I agree with you. I also know from previous threads about them, your thread will be trolled into irrelevance by the fanbois.

 

[Gboss]

/prepares popcorn while waiting for GhostR

 

[Thor]

Have send crystal Web Stephan your details as asked?

 

[SgtTgrBlood]

Yep, waiting for a reply...

 

[Crystal Web Support]

Yep, waiting for a reply...

I am looking into your query now, I will provide feedback via Official Support Channels.

Regards,
Steph
Crystal Web Team

 

[faniebraai]

/prepares popcorn while waiting for GhostR and Sinbad

FTFY

 

[Former member 61586]

I am looking into your query now, I will provide feedback via Official Support Channels.

Regards,
Steph
Crystal Web Team

Why not here? As this is where the customer had to resort to because the official channels were not working?

 

[Gboss]

Maybe OP can share the end result fix with us when Steph is done

 

[Gboss]

FTFY

How could I have left out Sinbad, my apologies Sinbad

 

[Sinbad]

How could I have left out Sinbad, my apologies Sinbad

Yeah stuff you I has to earn mah lemmins.