Crystal Web does not get back to you!

Sinbad said:
Yeah stuff you I has to earn mah lemmins.
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Speaking of, did you get that second lemon?

Your signature bwahahahahaha, I hated being on CellC so much I paid to get out early (ended it in April couldn't wait till May).
 
Gboss said:
Speaking of, did you get that second lemon?

Your signature bwahahahahaha, I hated being on CellC so much I paid to get out early (ended it in April couldn't wait till May).
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I didn't, but that's because I wasn't available for a ransom meeting with Paul
 
Sent them an email tonight, let's see what happens.

Couldn't get live chat working on their site, it just wasn't there in Chrome or IE. In fact, in IE their site was just about unusable.
 
whatwhat said:
Sent them an email tonight, let's see what happens.

Couldn't get live chat working on their site, it just wasn't there in Chrome or IE. In fact, in IE their site was just about unusable.
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Hi whatwhat,

Please could you PM me your ticket reference or the email address you used to send the email to us from, So I can have a look into your query and see whether it has been answered yet.

Regards,
Steph
Crystal Web Team
 
whatwhat said:
Sent them an email tonight, let's see what happens.

Couldn't get live chat working on their site, it just wasn't there in Chrome or IE. In fact, in IE their site was just about unusable.
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First time I looked for live chat I also found it hard to find - when I eventually did, I "doh'd" myself.....

Look in the lower right corner, it's so obvious, that it isn't (once you find it you'll know what I mean)
 
Crystal Web Stephan said:
Hi whatwhat,

Please could you PM me your ticket reference or the email address you used to send the email to us from, So I can have a look into your query and see whether it has been answered yet.

Regards,
Steph
Crystal Web Team
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Hey

It hasn't been answered yet as I haven't got a response yet. Will PM you the reference.
 
AfricanTech said:
First time I looked for live chat I also found it hard to find - when I eventually did, I "doh'd" myself.....

Look in the lower right corner, it's so obvious, that it isn't (once you find it you'll know what I mean)
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I know what it looks like, but it wasn't available this afternoon.
 
AfricanTech said:
Ah, ok...

Did you figure out what the problem was then?

Works fine for me on IE, FF, Chrome, Opera and Safari
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I suspect it is the Zopim chat client that they are using, think one of the plugins on my work PC stops it from activating due to the tracking it does.
 
I can second this. I applied for a 450gb Capped Account online yesterday after using the free account and seeing that it was stable. I only got a reply email this morning, after I had opened up an account with WebAfrica. How am I suppose to close this account with Crystal Web? I have sent many emails but no reply and there is no contact number for them..?
 
Atomsk Killua said:
I can second this. I applied for a 450gb Capped Account online yesterday after using the free account and seeing that it was stable. I only got a reply email this morning, after I had opened up an account with WebAfrica. How am I suppose to close this account with Crystal Web? I have sent many emails but no reply and there is no contact number for them..?
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Hi,

Please note that you can either send an email to billing(at)crystalweb.co.za or go onto our website - www.crystalweb.co.za and you can use Live Chat to speak to our agents instantly.

Regards,
Crystal Web Team
 
I honestly dont understand the point of a forum rep if the forum is not considered an "official channel"

rather delete your account, and force people to use your "official channels"
 
techead said:
I honestly dont understand the point of a forum rep if the forum is not considered an "official channel"

rather delete your account, and force people to use your "official channels"
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Unfortunately I am not a billing agent, I work in the support department therefore I cannot answer billing related questions.
 
techead said:
You think I'm referring to this specific query only?

My statement stands.
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Also due to the fact that we do not man these forums all day, We answer queries on here as and when we can. It makes sense however for basic queries to be answered via Official channels where Clients can get an answer immediately, More advanced queries that get asked on here, We ask for their details to be PM'd to us and answer the queries via email or ticket thereafter.

Is there maybe something I can assist you with, Are you experiencing any issues with your Crystal Web Account perhaps?
 
Crystal Web Stephan said:
Also due to the fact that we do not man these forums all day, We answer queries on here as and when we can. It makes sense however for basic queries to be answered via Official channels where Clients can get an answer immediately, More advanced queries that get asked on here, We ask for their details to be PM'd to us and answer the queries via email or ticket thereafter.

Is there maybe something I can assist you with, Are you experiencing any issues with your Crystal Web Account perhaps?
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You spreading your options for support channels and it confuses your users, clearly. Just look at how many times you have to repeat yourself in your "official (?) crystal web feedback forum, telling users not to log issues there but rather via the correct channels.

Nothing you can help me with, I'm trying to help YOU. I just think that you making life difficult for yourselves.
 
techead said:
I honestly dont understand the point of a forum rep if the forum is not considered an "official channel"

rather delete your account, and force people to use your "official channels"
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The point of the forum rep is to direct the idjits to the official channels.
 
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