poor service

  1. G

    MTN failure to activate contract but charging for it

    After applying for a new contract with MTN online and receiving the handset I was never sent a SIM card, my number was never ported as requested and access to a contract never received. However I am still getting charged every month. After going to 3 different MTN stores whereby I was told by...
  2. G

    Anyone else at the wits end with Afrihost's WhatsApp support?

    I am so incredibly disappointed with the bad attitude of the staff serving clients on Afrihost's WhatApp support. 1. On average it takes over an hour to get a response, sometimes only the next day; 2. Staff make you reset everything before they help (as I haven't tried that before I reached out...
  3. S

    RAIN 5G signal, service and attitude is terrible. Who has had luck with a quick cancellation?

    All was good until a month ago. Since then my access has been shocking. What is worse, is that I have logged at least 10 support tickets over the last 2 weeks. The only response I got was a single generic copy and paste asking me to reboot my router and move it around. No regard was given to my...
  4. R

    Not getting reaction from Discovery Bank regarding complaint

    My credit card has been migrated from FNB to Discovery Bank (Actioned by Discovery Bank). After the migration was done I was contacted by a Discovery Bank representative and instructed to download the Discovery Bank app on my mobile in order to request a new credit card. This step was required...
  5. OnlyOneKenobi

    What does it take to get RAIN to attend to a request?

    After having signed up for the Black Friday special on Rain's 5G, it turned out that the service wasn't going to work for me, so I decided to return the router and cancel the subscription. It took a few tries (four) to contact the support team to get someone to actually phone me to arrange the...
  6. B

    Vodacom online Unacceptable service

    This month December 2018 i was due for an upgrade, i decided to rather upgrade online than going into a store, which typically takes forever. Anyway i went through the process, it was simple and easy to do and once done, i thought to myself that was fairly painless and is a great service...
  7. S

    Terribly Terribly Let down by Afrihost - Extremely Poor Service, Just APPALLING

    Extremely disappointed in Afrihost, all that was wrong our SSL certificate expired, 3 days later, business lost. All we get is automatic responders, they brag about new whatsapp service, still waiting for answers since 11am this morning. Our e-commerce website in existence since 2012, just...
  8. W

    Afrihost is allowing limited ADSL Line sync rates

    Since December, My ADSL Line has been resyncing every 3 to 4 weeks, at a lower sync rate. I use at max 6 gb per day of bandwidth I pay for a line which operates at 4096kb/s however am getting reductions in the following manner ( always ) it starts at 4096kb/s , the first step in the decline...
  9. M

    Telkom Mobile Non-Delivery

    I've ordered a Huawei P10 lite on a Freeme mobile contract on the 8th March 2018. On the 14th of march I received and SMS saying the delivery will take place within 3-5 days, with an order number to use as a tracking number and the debit order going off in my account. After 3 days, and the...
  10. M

    Terrible Afrihost Support via Clientzone, email and Phone

    :mad: [#FMV-454-20478] A detailed image for this result can be found here: http://www.speedtest.net/result/7175084079 When can I expect normal download speed ? I followed up by calling on Thursday morning and received a reference number for Octotel escalation: Afrihost support call...
  11. C

    Evetech- Worst service ever

    What an unbelievably horrible experience buying from these people. I purchased a mouse from them on the 27th of Feb and paid a courier fee to have it delivered and I am still without a mouse (14 March). They sent me a faulty one which I eventually received around the 5th or 6th of March. I...
  12. N

    Why is Afrihost Support so slow and bad

    Good day to everyone on this forum I used to use Afrihost Capped DSL, and was fairly happy with them. I tried out another provider for about 6 months, and when I came back to Afrihost, I was absolutely shocked by the way their support seems to have deteriorated. I was overbilled on my...
  13. G

    Avoid Asus and Ensure Services At All Cost

    This is not my preferred approach but after 3 months of trying to speak to a human being that cares, I feel I have a responsibility to warn would be customers. My drama started in October 2017 with the failure of an Asus approximately 3 year old laptop. I suspected a hard drive failure and at...
  14. J

    Afrihost & Pathetic service

    I have no words to describe my utter disappointment with Afrihost's service. The only reason I've not moved to another ISP is that they are probably all the same. They all have great technology and infrastructure etc but they all employ people that are completely useless and disinterested. They...
  15. C

    MYZ refuses refund of brand new unused purchase?

    As a pensioner, I asked a local repairman "Efas" to test a non-cooking microwave oven. A neighbour had asked me (do electrical/electronics) to check his micro. Having never tested the HT side of a micro, I wanted his advice. After testing with my DMM, he told me the Magnetron is blown so I...
  16. B

    The subscriber you have called does not exist

    I have an intermittent problem that MTN cannot or will not fix. Sometimes come callers receive a message similar to "The subscriber you have called does not exist' when they try to call my number. This is my business phone and has resulted in financial losses. What can I do?
  17. L

    Cell C ... why do you torture me?

    I’ve been with CellC for 4 months. I have never received all the services I’ve been paying for since inception. My wife, and some other people, were unable to call my number and she could only call me using WhatsApp. A few weeks ago, it went from bad to worse when I lost all data services and...
  18. L

    Cell C service sucks rubbish

    For so very long did I resist to take a cell contract; That’s a fact. I told all and sundry that a contract is a load of crock; To sign you must be befok. Then CellC came along with a deal so fine; I lost my mind and signed. Right from the start the service sucked; I realised that I was...
  19. C

    Mweb Services

    Hi everyone, I've finally decided after years of thought that I'm switching over to ADSL. After a few months of research I decided to go with Mweb as my chosen ISP provider. Telkom gave me my normal telephone line after a struggle with them and ordered my uncapped 4meg adsl and line from...
  20. J

    HIFI Corp TV service

    My remote got lost with me moving to a new place. I decided to purchase an universal remote for my TV. Oops, not of the remotes doesn't work on the TV. The TV is less than 2 years old, this can't be. I called Ellies and confirmed this after trying several universal remotes. I called a...
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