poor service

  1. E

    Inaccurate Billing and conflicting emails and bad support from AFRIHOST

    We have gotten Afrihost and although settings and service are sorted out now it came with huge problems and frustrations and still unresolved issues. 1) We ordered 19 March and lathoug it promise 72 hour delivery we were billed data for the remainder of March and Afrihost only delivered on 1...
  3. D

    Afrihost Major Incident: Cannot connect (authenticate) to internet service

    Since yesterday (29 April 2014) Afrihost customers cannot log into their internet service. No email or SMS communication has been sent out to their customers. Or any related message displayed on their client zone website. On calling the call centre I was informed that I will not be able to...
    • dude007
    • Thread
    • adsl afrihost cannot authenticate cannot reconnect internet service no service poor communication poor service
    • Replies: 25
    • Forum: ADSL and VDSL Discussions
  4. D

    Vodacom SUCK big time!!

    Is anyone at Vodacom responsible for actually ensuring quality of service? Or are they too busy taking our money to care? I have been frustrated to the point of contemplating assault. Please do not tell me to 'report the problem', as I have tried to do so many times and the problem NEVER gets...
  5. F

    Autopage to Cell C Porting Problem

    When offered an upgrade with my Cell C phone with Autopage, I found the same upgrade to the Galaxy S3 mini cheaper directly with Cell C. I applied for a new contract with Cell C on 2 April 2013 and, after being promised that my new cellphone will be delivered within 3 to 7 working days, and...
  6. M

    OpenWeb ADSL Feedback Thread

    Hey Friends, Please post your feedback into this thread regarding the OpenWeb ADSL products :)
  7. J

    MWEB Caution

    I have just received an sms to inform me that I have been listed with the Credit Bureau due to non-payment on my account. Invoice date was end May. Signed up for a new ADSL account and gave them all my banking info as required by the signup process. They were supposed to debit my account but...
  8. T

    Telkom response useless

    My adsl has been down for a week with no action by Telkom. Is this normal?
  9. K

    Piss Poor 8ta Port/MNP service!

    Right. So I've been planning to port from MTN/Nashua Mobile (contract) to 8ta (Prepaid for the interim) for over a month now, my contract was expiring, and I like the per minute pricing compared to MTN Anytime 200/350. So, I call the call centre, they tell they cannot do any porting, I need to...
  10. N

    MTN Service degradation

    Where we stay we do not have access to any Telkom infrastructure, and were forced to make use of 3G products. We happily paid the over inflated 3G prices, seeing that the quality of service was quite acceptable. Last year October however our connectivity took a serious dip. At present we have no...
  11. S

    MWEB Uncapped - Buy one pay for two

    Buy one pay for two? That's the service I got from MWEB. I don't like going public about a service problem, but after 3 months of phone calls and emails I don't see any other option. In 15 June 2010 I got a notice from [email protected] stating the following: Apparently I was using...
  12. LazyLion

    Should I be surprised?

    So Neotel called me last week and wanted to make an appointment for them to come and show me their new range of Business Internet products. I was reluctant, but what do I have to lose. So I said sure. They made an appointment for today, Thursday at 11 am. Should I be surprised that the guy...
  13. P

    Nivo Interactive Shopping

    I have purchased a router online from Nivo and paid for it. Got the auto email to confirm and nothing after that. There is no update on the site itself under my order not to mention any communication. I have tried their contact form, but they seem to ignore those or don't receive them...
  14. A

    How to escalate Cell C 3G service and customer care failure - it's time for a refund!

    Dear all, If you are tired of waiting for Cell C customer care never to get back to you and/or not being able to restore a reasonable quality of 3G service (or any 3G service for that matter) that you have paid for then it's time to escalate. I am now taking my complaint to ICASA and the...
  15. J

    Terrible service and continued issues since 2009

    I have had issues with my line since upgrading to 4mb in 2009. My line continuosly drops and browsing is so slow even when I do get connectivity. I haved phoned Telkom numerous times to try and fix the issue but to date I am yet to see results. I have done everything within my power to make...
  16. Z

    Iburst overDEBITS account

    :mad: On the 28th of November, I requested to have my account with Iburst terminated. I was thereafter informed that it will be terminated after one calender month notice - so effectively 31 December 2010. I am perfectly happy with this. With dismay, I noticed this morning my account had...
  17. jes

    Neotel - a slap in the face to consumers?

    Neotel - a slap in the face to consumers? I used to say that I am Neotel’s only happy customer. I won’t be saying that anymore.
  18. P

    WebAfrica not able to do refunds

    I had a reseller account which I pay annually. On 31/01/2010 I requested cancellation as I don't need it anymore. It renews on 1/2/2010. After my request WA still deducted the amount from my account. (I don't have a problem with this as I understand that payments gets processed ahead of time)...
  19. W

    Webafrica shocking service! Avoid at all costs

    I have just had the pleasure of dealing with Webafrica again after I swore I would never return to them. It all started last year when I hosted a few sites with them. Their customer service has to be some of the worst in SA, I have never spoken to people so unfriendly in my life. It got to the...
  20. F

    Rebeltech experience

    Just want to vent about my current experience with rebeltech . I placed 3 orders at rebeltech in 3 days - they amounted to to just under R5 000 . When i went to pick up later that week , they had no tax invoices for me . So i thought no problem , they promised to email them through. Well...
  21. ands45

    Poor support from Webafrica

    Two weeks ago the company that I work for had problems with receiving of mail, which was a major hindrance on our business. After numerous calls to Webafrica, and each time getting told that there is a problem with their email servers and being ensured that the emails would come through (which...
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