Telkom response useless

[TL_]

My adsl has been down for a week with no action by Telkom. Is this normal?

 

[MickeyD]

Depends... where are you (town/city)? Is it cable theft related?

 

[Wyzak]

I started a Telkom repair time rant not long ago. You can go and read all about my experience in there. I would say a week is fairly normal...

 

[TL_]

Depends... where are you (town/city)? Is it cable theft related?

I'm in blairgowrie, I doubt it's theft as they should have said so, I guess. I think it's weather related

 

[TL_]

Would they give a credit note for lack of service?

 

[MickeyD]

Would they give a credit note for lack of service?

Yes. As long as you have a valid fault ref number.