I have just had the pleasure of dealing with Webafrica again after I swore I would never return to them. It all started last year when I hosted a few sites with them. Their customer service has to be some of the worst in SA, I have never spoken to people so unfriendly in my life.
It got to the point where my calls were just going unanswered so I cancelled my service only to have them keep billing me and then threaten me for failure to pay, when I had sent confirmation emails back and fourth confirming my wish to cancel, WHICH I THEN PRODUCED, AND WAS GIVEN NO APOLOGY OF ANY KIND. They also enjoy sending me their spam bull**** emails to this day.
I just wanted to try their Mailfire service out, I thought it could help me layout and send some online mailers and then maybe I would use them for my bulk sending.
All i wanted to do was send ONE!!! test email, yes just ONE! and I am still sitting here 30 hours later, over 20 calls with obnoxious rude call centre staff and two supervisors who were worse. With not one returned call, and not EVEN ONE TEST EMAIL SENT. [I HAVE SCREEN SHOTS SHOWING A TEST EMAIL SITTING FROM YESTERDAY STILL UNSENT]
If they cant even send one email in 30 hours how the hell can they handle large bulk sending, and their staff just refuse to deal with the problem in anyway. It is absolutely ridiculous. I AM STILL SITTING HERE WAITING TO HEAR WHAT THE PROBLEM IS
Even after threatening to cancel my service and requesting a refund all I was told is FINE DO IT!
Webafrica is a bloody disgrace to SA Business and all I can say is do yourself a favour and use someone else anyone else.
If you have had to deal with these obnoxious, rude, painful people before and have found someone better please post the company below.
I WILL NEVER GO BACK TO WEBAFRICA AGAIN AND ADVISE YOU NOT TO
It got to the point where my calls were just going unanswered so I cancelled my service only to have them keep billing me and then threaten me for failure to pay, when I had sent confirmation emails back and fourth confirming my wish to cancel, WHICH I THEN PRODUCED, AND WAS GIVEN NO APOLOGY OF ANY KIND. They also enjoy sending me their spam bull**** emails to this day.
I just wanted to try their Mailfire service out, I thought it could help me layout and send some online mailers and then maybe I would use them for my bulk sending.
All i wanted to do was send ONE!!! test email, yes just ONE! and I am still sitting here 30 hours later, over 20 calls with obnoxious rude call centre staff and two supervisors who were worse. With not one returned call, and not EVEN ONE TEST EMAIL SENT. [I HAVE SCREEN SHOTS SHOWING A TEST EMAIL SITTING FROM YESTERDAY STILL UNSENT]
If they cant even send one email in 30 hours how the hell can they handle large bulk sending, and their staff just refuse to deal with the problem in anyway. It is absolutely ridiculous. I AM STILL SITTING HERE WAITING TO HEAR WHAT THE PROBLEM IS
Even after threatening to cancel my service and requesting a refund all I was told is FINE DO IT!
Webafrica is a bloody disgrace to SA Business and all I can say is do yourself a favour and use someone else anyone else.
If you have had to deal with these obnoxious, rude, painful people before and have found someone better please post the company below.
I WILL NEVER GO BACK TO WEBAFRICA AGAIN AND ADVISE YOU NOT TO
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