Crystal Web does not get back to you!

[Crystal Web Support]

You spreading your options for support channels and it confuses your users, clearly. Just look at how many times you have to repeat yourself in your "official (?) crystal web feedback forum, telling users not to log issues there but rather via the correct channels.

Nothing you can help me with, I'm trying to help YOU. I just think that you making life difficult for yourselves.

Thanks for your feedback, We'll definitely put this forward for consideration.

 

[Drifter]

Unfortunately I am not a billing agent, I work in the support department therefore I cannot answer billing related questions.

Well, maybe you can help me. I phoned support and opened a ticket to stop usage notification emails. Week later and I am still getting them, for a trial account.

 

[Crystal Web Support]

Well, maybe you can help me. I phoned support and opened a ticket to stop usage notification emails. Week later and I am still getting them, for a trial account.

I can most definitely assist, PM me your Trial DSL Username and I'll be able to sort it out now for you

 

[Crystal Web Support]

Well, maybe you can help me. I phoned support and opened a ticket to stop usage notification emails. Week later and I am still getting them, for a trial account.

Hi Drifter,

I've resolved this for you, Please let me know if there is anything else I can assist you with

Regards,
Crystal Web Team

 

[Paul Hjul]

I honestly dont understand the point of a forum rep if the forum is not considered an "official channel"

rather delete your account, and force people to use your "official channels"

not a single ISP or MNO uses forum reps as an official channel for a host of reasons. Company Reps is a primarily marketing and public relations and communications. Support communications happens as an extension of the public relations angle. "Forcing" people to use an official channel is really not what companies forms of communication should be, if anything the goal of any enterprise is to have as open and extensive communications as circumstances permit. View companies view twitter as anything other than an extension of their marketing department and it is twitter that looses out if companies pull their presence. Honestly I think MyBB would be severely hit if companies adopt your suggestion.

 

[techead]

not a single ISP or MNO uses forum reps as an official channel for a host of reasons. Company Reps is a primarily marketing and public relations and communications. Support communications happens as an extension of the public relations angle. "Forcing" people to use an official channel is really not what companies forms of communication should be, if anything the goal of any enterprise is to have as open and extensive communications as circumstances permit. View companies view twitter as anything other than an extension of their marketing department and it is twitter that looses out if companies pull their presence. Honestly I think MyBB would be severely hit if companies adopt your suggestion.

You are entitled to your thoughts Paul. Just don't think yourself too big to take suggestions from us small guys.

Let's leave it at that.

 

[Paul Hjul]

I take any and all earnestly made suggestions seriously - providing the reasoning for the status quo and inviting reasoning into a discussion.

 

[YeOldeOke]

Also a bit dubious tbh. Signed up with CW 22/5 for activation 1/6. Receive email that 'our system messed up starting date, please confirm'??? Really?? Bad feeling in pit of stomach.

Have to send proof of payment. Really? In 2015?

Support chat constantly hangs FF. Fix it pls. That's ultimately amateurish.

1/6 rocks up. Cannot connect. Luckily got a backup account somewhere - had a feeling there would be a mess up come 1/6 - so have inet. '24hrs support' on website no response. Also still hangs.

After more than a week and a 44gallon drum of emails not optimistic. Ain't a great start is it.

Maybe later today I can get going on their service. Hope it's not another 44 gal drum of emails.

 

[ASR]

Hi - emailed Crystalweb for their recommendations and suitability of their accounts for my purposes as I was looking for new ISP. Emailed 14 May, sent follow-up email 15 May - to this day no response. Very poor if you cannot get back to a prospective customer within 2 days of a simple query....unimpressed so moving on to find another ISP....