Thanks for the info, I've been following this issue since the first round of suspensions in October so I'm very familiar with all that has transpired and the things you guys have tried to get your lines reconnected.Unfortunately you have not been around for long and may have not followed the whole story as it enfolded.
The systems involved do not automatically update at the same time. There is a delay between the suspension, and the detail being available to anyone, including Telkom , so they can't see what has caused the suspension for a good few hours. Hence neither them or another ISP is able to do anything especially over a weekend.
It is CW that should be sorting this out. There are actions it has to take. Only when your line appears in the holding pool will any ISP be able to take it over.
That includes Telkom as an ISP.
So far only one ISP is truly trying to help and that is AH. Initially, you have to keep hammering at the CW door.
Once you get an SMS to say your line is back in the holding pool can any of the automated systems kick in. So in the meantime, you are between a rock and a hard place.
There is no short term solution as well.
A few of us are trying to convince Telkom to set up some or other dedicated team to handle these things. We have tried to get OpenServe to also take action.
So here are few things you can do.
1. Add your case to the already in process ICASA complaint. The details are here on this thread somewhere.
2. Keep hammering at CW till you get a response to the suspension.
3. Get them to place your line back in the holding pool and then terminate your ISP service with them, or, restore your service.
4. Don't use the word "cancel" in any correspondence with anyone, as it very often gets interpreted as a request to cancel your ADSL line.
5. Then you can call in the help of your preferred ISP. If you choose one deal with that ISP privately.
6. If you have a working activated fixed telephone line, Telkom appear to be able to help especially if you want to transfer the ADSL line back to Telkom. Note this NOT your ISP service. That is a second step.
I contacted evonet/crystal web the minute I got home Friday and found out my line was down again. All they could tell me was the line was suspended and that I needed to contact Telkom to find out why. To say I was upset by that response was an understatement, especially since it was a Friday evening with no immediate recourse available. To add insult to injury Telkom also tells me the next day that they can only offer me 4mb line speed, which is half the speed I had before this colossal balls up. So, in conclusion, I'm left hoping now that the ISP I have signed up with can make a plan to keep my line at the same speed when they pick it up from the holding pool, but I'm not very hopeful after the weekend I've just had.