Crystal Web DSL performance feedback thread Part 4...

Not much room for improvement unless you can sync at 40mb now and it just gets lifted for free.

Next step would be fiber.
 
On one hand I'm happy that I'm not the only one seeing these issues, having battled CW and Telkom for the last 2/3 weeks to resolve what was put down as a line/exchange issue, but on the other hand there doesn't seem to be any resolution in sight.

I see now when phoning support you can't get anywhere near Shaun whereas before he'd happily take your call if escalation was needed. You get as far as one level of escalation above and that's it.
 
KZN or rather Durban in particular still experiencing issues it seems.

No packet loss to exchange.crystalweb.co.za but to google.co.za or ntp.is.co.za I'm getting at least 20% packet loss.
 
I was ready to throw my router in the blender and attack Crystal Web with a pitchfork earlier today when I tried to setup my Xbox One S (for Blu-ray, not gaming). The 1GB firmware update and 250MB Blu-ray app should have taken 2 minutes or so but instead took over 30 minutes. I later checked the general network speed and didn't see any evidence of crippling connectivity, so I have to assume Microsoft has empty cardboard boxes instead of servers.
 
Crystalweb,

I really miss your fantastic support crew. I wonder how much damage I have done to my health with raised blood pressure having to deal with the idiotic support replies from an isp that shall not be named. I've learnt my lesson.

1) Why does "Xtreme home capped" lead to the same page as "standard home capped"?

2) Do your DSL accounts work on openserve fiber?

thx
 
mister said:
Crystalweb,

I really miss your fantastic support crew. I wonder how much damage I have done to my health with raised blood pressure having to deal with the idiotic support replies from an isp that shall not be named. I've learnt my lesson.

1) Why does "Xtreme home capped" lead to the same page as "standard home capped"?

2) Do your DSL accounts work on openserve fiber?

thx
Click to expand...

This is not a support channel.

Email them instead.
 
I think it is a big loss that Crystal Web does not use mybroadband as an official support channel. I fully understand the reason as to why as I follow these threads religiously.

The reason why people come to these threads is because it is quick to see if there are any general issues reported by other users. This saves time compared to going through Live Chat (even though CW does not do the runaround like other ISP's support channels). It also means that people can learn from others issues, such as an upload dramatically reducing speed, which apps do that in the background, simple testing tobsee what may be causing an issue (tracert, connecting over LAN and not WiFi, restarting router etc). By not being active on these threads, users do not engage as often anymore, resulting in the posts generally being about issues. This is harmful as now we do not have CW responding, showing a solution with the user ending up happy, resulting in a positive outlook for anyone reading these pages. I used to be an avid supporter of CW, we are using them now (I'm not the account holder), and months ago if I had to be the decision maker, I would choose CW. At present, if I needed to decide on an ISP, it would not be a ckear cut winner as before, and I would do a lot of research to see who was best.

Just my 2c.
 
CBMusic said:
I think it is a big loss that Crystal Web does not use mybroadband as an official support channel. I fully understand the reason as to why as I follow these threads religiously.

The reason why people come to these threads is because it is quick to see if there are any general issues reported by other users. This saves time compared to going through Live Chat (even though CW does not do the runaround like other ISP's support channels). It also means that people can learn from others issues, such as an upload dramatically reducing speed, which apps do that in the background, simple testing tobsee what may be causing an issue (tracert, connecting over LAN and not WiFi, restarting router etc). By not being active on these threads, users do not engage as often anymore, resulting in the posts generally being about issues. This is harmful as now we do not have CW responding, showing a solution with the user ending up happy, resulting in a positive outlook for anyone reading these pages. I used to be an avid supporter of CW, we are using them now (I'm not the account holder), and months ago if I had to be the decision maker, I would choose CW. At present, if I needed to decide on an ISP, it would not be a ckear cut winner as before, and I would do a lot of research to see who was best.

Just my 2c.
Click to expand...

They left because they knew there network quality will go down...they becoming just like any other/older ISP
 
I don't believe the network quality is going down, but to anyone reading this thread it may be seen that way.
 
Really hope the routing changes from Cpt sooner rather than later, higher than normal ping isn't as bad as the packet loss that was fixed but it's still irritating at times
 
Mephisto_Helix said:
Really hope the routing changes from Cpt sooner rather than later, higher than normal ping isn't as bad as the packet loss that was fixed but it's still irritating at times
Click to expand...

international traffic sourced out of kzn will continue to be routed out via cape town until seacom fixed their cable. additional wacs capacity went live late last night to help with the additional demand.
 
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