Crystal Web DSL performance feedback thread Part 4...

Zenbaas said:
Well either I have been very unlucky with the support agents or they simply don't know how to communicate or to resolve the issue(which I doubt but I don't know what else to say about the matter any more). Of the 5/6 seperate communications we have had I have had to follow up with them every single time to ask for an update which has been a few days between queries.
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MickeyD said:
assumptions...
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:whistle:
 
Icemanbrfc said:
So what is the FUP on the home uncapped package?
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Standard or premium?
Standard:
Crystal Web Home Standard Uncapped is friendly on your wallet. It offers unshaped data between midnight and 8am every day for your scheduled downloads, and great performance for real-time services, however it does have lower network priority than our premium products.
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Premium:
Crystal Web Home Premium Uncapped offers low latency and high speed performance. It's unlike other ISP uncapped accounts which are often heavily shaped and throttled. Shaping is employed on a dynamic basis and never applied to streaming or gaming services.
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So standard is unshaped guaranteed midnight-8pm with non-realtime shaped if required during the rest of the day, lowest network priority. I think your usage only has an influence on if you're in the top tier of users, shape according to brackets.
 
I'm pretty annoyed right now. I was torrenting some files at line speed for a while before midnight (9+MB/s). After midnight the speed crashed to 1.5MB/s and it seems like a hard limit, as the various torrents are changing speeds constantly but always adding up to exactly 1.5MB/s. Uploads are almost zero.

Since when does CW shape the hell out of capped accounts during open time?

Edit: Back to normal. Wonder why the system nerfed my speeds for nearly half an hour? I was checking the network activity in the Ubiquiti gateway - my torrent speed was the only usage on the network.
 
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Bryn said:
I'm pretty annoyed right now. I was torrenting some files at line speed for a while before midnight (9+MB/s). After midnight the speed crashed to 1.5MB/s and it seems like a hard limit, as the various torrents are changing speeds constantly but always adding up to exactly 1.5MB/s. Uploads are almost zero.

Since when does CW shape the hell out of capped accounts during open time?

Edit: Back to normal. Wonder why the system nerfed my speeds for nearly half an hour? I was checking the network activity in the Ubiquiti gateway - my torrent speed was the only usage on the network.
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Theory:
At midnight, most consumer users usually start their downloads at the same time (exactly 00:00) which slams the network hard, then after a bit it normalises.

//awaits McD's correction
 
Waylander said:
Theory:
At midnight, most consumer users usually start their downloads at the same time (exactly 00:00) which slams the network hard, then after a bit it normalises.

//awaits McD's correction
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I've seen this explanation before which makes sense.
 
Anyone else getting news server issues? It's been happening at least 20 times throughput the day on this past weekend:
2017-04-17 12:28:17,933 ERROR: Failed login for server news.crystalweb.co.za
 
Strange download from pe 2.1 mb on Telkom 4.4 mb file from Vsl sample download

This Happen the last week open a Ticket last week no reply im not impressed with the support have open tickets for opening the billing account no fix after 2 month client zone not login in support have no answer
 
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MrR said:
Yeesh, even Youtube streaming is crawling tonight; buffering @480p on a 10 minute video (10Mbps dsl)....
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Gaming was horrendous on CW yesterday - packet loss & latency spikes made it impossible to play online.
 
Rohan said:
Gaming was horrendous on CW yesterday - packet loss & latency spikes made it impossible to play online.
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Durban/PE? Seems something wrong with the rerouting onto WACS from Seacom following the posts on this Thread.
 
Johnatan56 said:
Durban/PE? Seems something wrong with the rerouting onto WACS from Seacom following the posts on this Thread.
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North West, Orkney - I had trouble with local online gaming with servers based in JHB.
 
kohlhtor said:
Strange download from pe 2.1 mb on Telkom 4.4 mb file from Vsl sample download

This Happen the last week open a Ticket last week no reply im not impressed with the support have open tickets for opening the billing account no fix after 2 month client zone not login in support have no answer
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Are you sure your emails ever got to them?
 
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