Crystal Web DSL performance feedback thread Part 4...

i'm still struggling to get proper support from CW. still low speeds on a 20mb with international speedtests. but when I talk to support, they ask me to run tests against cape town servers. i'm starting to lose my cool with these guys as they don't seem to understand what International means.

anyone figure out what wholesale is? I mentioned being "shaped" and I was told that it's not the same. i'm getting 300kb download speed for NZB and torrents (but speed test show 20mb). sure as hell feels like shaping to me.

edit- i have dropped a PM to Shaun, let's see where this goes.
 
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Vrotappel said:
Anybody figured out yet why we are not getting usage e-mails?
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Intentionally.

Although that doesn’t mean it’s not piss poor planning to take offline the old solution while you build a new one.

You build the new one first and then simply switch.

It’s also laughable that they post people to the Portal, which simply doesn’t work.
 
SauRoNZA said:
Intentionally.

Although that doesn’t mean it’s not piss poor planning to take offline the old solution while you build a new one.

You build the new one first and then simply switch.

It’s also laughable that they post people to the Portal, which simply doesn’t work.
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Agree.

I'm slightly annoyed as I can't tell how much o streamed. Downloaded is about 150gb+

Would really like to know why I am depriortized.
 
CW seems to be shaping or throttling accounts. My 720p streams are buffering like hell. Speed tests men's jack as it only means how fast your line can go, but you cannot do jack when the line is suffocated to death. I mean now, I almost pay R400 and I expect top quality open lines without any issues. I might as well go back to Afrihost to get similar rubbish speeds for cheap money.

Really disappointing CW from dropping your standards
 
SauRoNZA said:
Down for me as well.

Hopefully a good sign that it might finally becomes useful.
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Well we can only hope. Still not working on my side, wonder where the Crystal Web representatitive is?
 
Well performance wise things seem better tonight doing a quick Speedtest after switching back.
 
performance has been crap for me today. I contacted support and they said that my international speeds being limited is probably due to me being deprioritized. i'm only at 350gb for the month, and I asked the guy is that considered a lot of data on a 20mb line. he said no. I also asked about my ticket that I logged last week Monday (and I had to follow up several times on now).

I then ask the guy why I should stay with CW considered i'm getting ****ty service, ****ty line speed. his response was I should just wait it out and I "may" get my full line speed back next month.


I would like to end this rant with that I submitted my cancellation with these guys..i. used to be a fanboi, but my personal sanity is more important than trying to punt them as a decent ISP. good thing is that I am stuck with them for another 6 weeks so it gives me time to do proper investigations on other ISPs.
 
crackersa said:
performance has been crap for me today. I contacted support and they said that my international speeds being limited is probably due to me being deprioritized. i'm only at 350gb for the month, and I asked the guy is that considered a lot of data on a 20mb line. he said no. I also asked about my ticket that I logged last week Monday (and I had to follow up several times on now).

I then ask the guy why I should stay with CW considered i'm getting ****ty service, ****ty line speed. his response was I should just wait it out and I "may" get my full line speed back next month.


I would like to end this rant with that I submitted my cancellation with these guys..i. used to be a fanboi, but my personal sanity is more important than trying to punt them as a decent ISP. good thing is that I am stuck with them for another 6 weeks so it gives me time to do proper investigations on other ISPs.
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Please let us know what ISP you choose. I am looking for a change as well. I've seen the same issues CW has these days, before, with Openweb - no feedback... not being able to surf from around 5pm daily... Being given the runaround when logging calls... Suddenly bring throttled Oops I mean deprioritized... I still think all the nonsense started when they started with the free service during the day. I'd rather have a capped account, where I know exactly how much data I have to use, than the current option where most of the day is free, but you're too scared to disappear something incase you get throttled stating. That is when I get daily usage emails... Another red light flashing...
 
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Grumpy Old Man said:
Please let us know what ISP you choose. I am looking for a change as well. I've seen the same issues CW has these days, before, with Openweb - no feedback... not being able to surf from around 5pm daily... Being given the runaround when logging calls... Suddenly bring throttled Oops I mean deprioritized... I still think all the nonsense started when they started with the free service during the day. I'd rather have a capped account, where I know exactly how much data I have to use, than the current option where most of the day is free, but you're too scared to disappear something incase you get throttled stating. That is when I get daily usage emails... Another red light flashing...
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The lack of daily usage mails and the change in the system with the deprioritze due to usage of wholesale amounts has left a sour taste in my mouth. No communication about the change in the system is just like form.
 
crackersa said:
performance has been crap for me today. I contacted support and they said that my international speeds being limited is probably due to me being deprioritized. i'm only at 350gb for the month, and I asked the guy is that considered a lot of data on a 20mb line. he said no. I also asked about my ticket that I logged last week Monday (and I had to follow up several times on now).

I then ask the guy why I should stay with CW considered i'm getting ****ty service, ****ty line speed. his response was I should just wait it out and I "may" get my full line speed back next month.


I would like to end this rant with that I submitted my cancellation with these guys..i. used to be a fanboi, but my personal sanity is more important than trying to punt them as a decent ISP. good thing is that I am stuck with them for another 6 weeks so it gives me time to do proper investigations on other ISPs.
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Why are you stuck with them for 6 more weeks? Surely a cancellation now means you are done with them by month end??
 
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