Crystal Web DSL performance feedback thread Part 4...

S7wede said:
s7wede
Can I speak to a manger or someone higher up on the chain of command as I have some grievances resulting from the latest connectivity issues

Support Major
They are not available on weekends only on emails
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I find it pathetic that with a screwup of this magnatude, management are not in the office to deal with the problem. They should be the first ones through the door to resolve the problem and manage client communications.
 
Icemanbrfc said:
What do you mean? My voice portion wasn't suspended at all, and the guy Thabiso sent a request off to have the DSL part re instated. Said it should take about an hour and then I'll be connected again
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I don't really know what is going on to be honest. The lady said that she saw the line was suspended with the ISP and I needed to contact them. I then told her my voice portion of my line was also saying it was suspended, so checked, confirmed it was and said she had send a support request to the back office to have it re-connected, but that I still needed to speak to my ISP (well, she said OpenServe) to have the ADSL portion re-connected.
 
SilverCode said:
I don't really know what is going on to be honest. The lady said that she saw the line was suspended with the ISP and I needed to contact them. I then told her my voice portion of my line was also saying it was suspended, so checked, confirmed it was and said she had send a support request to the back office to have it re-connected, but that I still needed to speak to my ISP (well, she said OpenServe) to have the ADSL portion re-connected.
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Strange... The guy i spoke to just said he sees the line is suspended, but will send the request to have it re connected within about an hour
 
CrystalWeb live chat are still just saying that the line is not suspended and it is a problem with OpenServe and their engineers are working on it and they are waiting feedback. So the same thing as yesterday.
 
SilverCode said:
CrystalWeb live chat are still just saying that the line is not suspended and it is a problem with OpenServe and their engineers are working on it and they are waiting feedback. So the same thing as yesterday.
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Nah like I said, its not an open serve issue per se. Its a CW issue who hasn't done what they were suppose to do, and now us the end users are suffering because of their incompetence
 
Stuck on hold with Telkom now.
I hear rumours that CW is on the verge of bankruptcy, corruption and maladministration.

Nice... definitely time to get out.

Ah.. Telkom says the internet portion of my line is suspended and they will escalate to have the suspension removed.

CW just gives rubbish generic answers instead of owning up.

Bunch of lying, cheating sacks of ****.
 
It's probably those blerry hackers out to get CW again... wonder what ever happened there.

Or, you know, the old shareholders jumped ship because it was sinking into debt.
 
All CW has to say for themselves on live chat is that they will let us know when it's fixed...
 
SAguy said:
Stuck on hold with Telkom now.
I hear rumours that CW is on the verge of bankruptcy, corruption and maladministration.

Nice... definitely time to get out.

Ah.. Telkom says the internet portion of my line is suspended and they will escalate to have the suspension removed.

CW just gives rubbish generic answers instead of owning up.

Bunch of lying, cheating sacks of ****.
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I escalated this with Telkom at 8am and again at 11am. Their billing people said at 8am that within the hour they would remove the suspension.

Phoned again at 11, lady said she would send to a manager. I'm still not connected.
 
S7wede said:
I did this when we were first advised to. It did not help in this situation. This was clearly an error on their part that they do not want to admit. I am already looking at signing up with another ISP, but I don't know which one is currently the best.
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When would the ideal time be to move though. As per my post above, going into the holding pool too soon, means I have pay plenty on pro rata
 
Icemanbrfc said:
I escalated this with Telkom at 8am and again at 11am. Their billing people said at 8am that within the hour they would remove the suspension.

Phoned again at 11, lady said she would send to a manager. I'm still not connected.
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It has been 20 hours since I reported the fault to CrystalWeb and 4 hours since I phoned Telkom and my line is still suspended.
I have still not seen a single communication from CW about the issue.
 
What time did it go down yesterday, I only noticed when I was on my way home from work.
 
Worst part is they have a different story every time you do an online chat with them. You can tell the screwed up and are just lying to keep things together.
 
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