Geoff.D
Honorary Master
Long given up trying to convince anyone that wireless connections in a fixed location is just plain stupid and costly.
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Crystal Web DSL performance feedback thread Part 4...
- Thread starter MickeyD
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But no one wants to give me my line back... Line in limbo. I agree but may not have a choice.. But thanks!
Icemanbrfc
Honorary Master
Same question I asked earlier. I have no idea who has it, or who i need to pay.
CataclysmZA
Executive Member
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The only way out of this nightmare is getting another ISP to take ownership of the line, unfortunately. If anyone is in the motions of doing that, you need to specify to your ISP that you're an ex-CW customer, and that they need to contact Openserve directly because this is a special case.
Geoff.D
Honorary Master
If it is in the holding pool, no one has it. It will stay there until you choose an ISP and that ISP takes over the line based on the paperwork being completed presumably, or you opt to get Telkom to provide you with an ADSL service.
Those appear to be the two choices open to you.
Evonet does not have either a C-ECNS or a C-ECS license nor are they listed as having a I-ECNS or I-ECS licence.(Checked the ICASA website and did not find Evonet listed).
So right now, they at best can resell another licensed operator's service. They cannot claim to be an ISP, so they can't pick up a line in their name.
So, if they don't sort out the issues between themselves and CW, they are dead in the water. (CW is listed as having a C-ECS licence, presumably issued before 14 May 2014, valid for 10 years which allow national service provision).
Note, new service providers wanting to go national, must in theory anyway, be in possession of an I-ECS licence for services, and if building networks, an I-ECNS licence.
Those appear to be the two choices open to you.
Evonet does not have either a C-ECNS or a C-ECS license nor are they listed as having a I-ECNS or I-ECS licence.(Checked the ICASA website and did not find Evonet listed).
So right now, they at best can resell another licensed operator's service. They cannot claim to be an ISP, so they can't pick up a line in their name.
So, if they don't sort out the issues between themselves and CW, they are dead in the water. (CW is listed as having a C-ECS licence, presumably issued before 14 May 2014, valid for 10 years which allow national service provision).
Note, new service providers wanting to go national, must in theory anyway, be in possession of an I-ECS licence for services, and if building networks, an I-ECNS licence.
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Hey there RiD1, I think I can help you out here, please drop me a PM with your account details so I can find out what's going on!
Thanks, I've sent it...but in the meantime i'm gonna chat to a telkom agent...their website is grey today? and not blue?
Geoff.D
Honorary Master
It would be very helpful if you explain how a CW customer, service suspended line, in theory moved into the holding pool, could appear in another ISPs system at the same time.
minkukel
Expert Member
Afrihost keep the number in their billing system. Even after moving away from them. So if you want to move back to them the number show up as already in use. Afrihost have to do a manual process to activate the line.
Thank you, I will look into it right away.
If you signed up with us previously, the number would be in our database, alternatively, the previous line owner may have been a client of ours.
Geoff.D
Honorary Master
So, do you indeed have an active fixed telephone service?
Telkom is not lost, just showing the incompetence of the persons who handled your first and second query.
And, were you previously with AH?
Telkom is not lost, just showing the incompetence of the persons who handled your first and second query.
And, were you previously with AH?
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telkom says line is ready to be moved...
AH says...
"Checks failed
Unfeasible, due to a pending order on the line
Not Feasible. Other ADSL operator active.
Line is suspended
Not Feasible. Current product is: and is not associated with WSDSL. "
AH says...
"Checks failed
Unfeasible, due to a pending order on the line
Not Feasible. Other ADSL operator active.
Line is suspended
Not Feasible. Current product is: and is not associated with WSDSL. "
ekske1
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Perhaps at this stage another approach is needed. 1st 100 attempts resulted in ' can't be ported ', I don't see that changing soon, or will it?
Geoff.D
Honorary Master
Thanks for the explanation.
However, I hope Afrihost now see how your systems and processes could be improved?
ISO, a response that says the line is already in the system, it could have been:
"Good day Mr RiD1. I see you were previously a customer of AH, and cancelled your services on........
Would you like me to re activated your service? If so, it requires a manual intervention. Here is your reference number. A specialist will contact you shortly.
Or, I see this line was previously registered to another Customer. A manual activation is required if you would like to activate a service on this line.
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Sounds too "hello peter'ish", I prefer the normal human talk they already have.!
Geoff.D
Honorary Master
I think you going to cause another layer of problems if you keep dealing with two entities. Pick one, either Telkom or AH and stick to your decision.
AH have offered and you have provided info. Let that process now complete.
AH have offered and you have provided info. Let that process now complete.
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Geoff.D
Honorary Master
That is because you are a techie and want the raw data. Problem is you might not interpret the poor spelling, grammar and techie gibberish correctly and draw the wrong conclusion as a result.