Crystal Web DSL performance feedback thread Part 4...

So yesterday afternoon I received an SMS saying Telkom is working on my order... Sadly I wasn't in a position to call them so who knows what to means now ... *sigh*
 
SilverCode said:
I sent my cancellation request to [email protected] and they told me to log the cancellation at https://www.crystalweb.co.za/cancellationform.php. I don't know if it has changed in the last few months.
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*sigh* Telkom "downgraded" the speed of my line from 4mb to 2mb despite my requesting that the line be 4mb. This is ludicrous service from Telkom and Openserve.
 
Anakha56 said:
*sigh* Telkom "downgraded" the speed of my line from 4mb to 2mb despite my requesting that the line be 4mb. This is ludicrous service from Telkom and Openserve.
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Are you sure?

There was an SMS sent out that they are working on the infrastructure...
But when I visit the noticeboard site, it says my number is not part of it.
Yet my connection is slow the last few days...I still need to do a speedtest, but my download speed is less than half of what it's supposed to be!Screenshot_20181219-141459.png
 
@RiD1 Yeah, they said that an "agent" had captured it on my request for 2mb. I explained to them that since I stream and play online games 2mb is not acceptable and that I would never request that. Two hours later they upgraded me to 4mb.

ICASA was useless, they just closed the complaint as resolved with very little feedback provided.
 
I have now cancelled my data portion as well. As good a package as it was, i just cant trust them anymore.
 
Guys I thought my Saga came to an end but it still continues

After two months I was finally told my line is in the holding pool. Crystal web and Telkom confirmed it.

I contacted Webafrica who picked it up and gave me login details. Ofcourse this was too good to be true the line has been suspended. Telkom says they see nothing wrong on their end I must contact the ISP. The ISP says its Telkom. Can a company get any more incompetent than Telkom. I even gave them a reference number... Can anyone perhaps guide me I am giving up. I have been waiting for about 10 supervisor calls that never happens.

Would it be a solution just to let Telkom manage my ADSL line and then keep them responsible for when it does not work? It does not seem like anyone in their company has any need to help, maybe if you start paying them directly?

Thanks
 
Marcolland said:
Would it be a solution just to let Telkom manage my ADSL line and then keep them responsible for when it does not work? It does not seem like anyone in their company has any need to help, maybe if you start paying them directly?

Thanks
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I did exactly this.

You also get better service then.
 
I think this thread should be closed and a new one opened with a new title to indicate the true nature of business at Crystal Web? I missed the developments as I don't think a separate thread was created.
 
Anakha56 said:
@RiD1 Yeah, they said that an "agent" had captured it on my request for 2mb. I explained to them that since I stream and play online games 2mb is not acceptable and that I would never request that. Two hours later they upgraded me to 4mb.

ICASA was useless, they just closed the complaint as resolved with very little feedback provided.
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No they did not.

Came back from holiday on the 27th to discover that my line is still at 2mb. Called to complain to Telkom and ask that it be rectified immediately resulted in me finding out that whoever called me on the 19th and told me that it would be resolved within 48 hours captured nothing against my account which meant nothing was done and the ref he provided? Linked to the 2mb screw up.

I had to log a whole new complaint and I have to now wait 7 days for their system to process the complaint. Told them that it is unacceptable and I am waiting for the supervisor to call me back with the expected resolution. In the meantime a new complaint has been logged with ICASA, you can't promise to fix the issue and then not deliver without repercussions...
 
I have been trying to get my Line into the holding pool (And away from Crystalweb) , But kept being told by Telkom that Crystalweb must release it. If you are in the same situation I came right by doing the following. Call 0800222676 (For about 2 days nobody answered, but the somebody did) I spoke to Glen , mentioned that it was a Crystalweb line and he said he was aware or the problems with Crystalweb. Gave him the tel number and 12 hour later line was in holding pool.
 
wow, sorry for the bump.

Been paying my retail accounts today and realised I still have an account outstanding with EN/CW for the last month with them when their new debit order mandate request failed...
Since then I have heard nothing about this outstanding amount....Its communication as usual on their part.
 
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