Crystal Web (NEW ISP) ADSL Feedback

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Ol' Mean Bastid said:
I'm bloody confused

my performance has been crap since the weekend, I switched to CW on Tuesday and things got worse, yesterday was a horrific day with constant disconnects, unable to browse YouTube without constant buffering even on the lowest quality streams.

With CW's help on Tuesday I was able to report a fault to Telkom yesterday morning (after 2 port recreations). Since about 18:00 last night things have been great (still not 100% but much, much better), and there's been no sign of a Telkom techie yet
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May just be your exchange congestion issues easing at certain times of the day/night. We haven't changed anything on your account.
 
My experiences with phoning 10210 would make me inclined to think there there is probably about a 1/100 chance that the person on the other side of the line will even know what exchange congestion is, let alone what to do about it...
 
Crystal Web said:
May just be your exchange congestion issues easing at certain times of the day/night. We haven't changed anything on your account.
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as I've mentioned previously I don't think this is a congestion issue, traceroutes don't indicate such, as I'm connected to a major exchange that has been upgraded in the last 18 months, I still think it's a line issue at the exchange or some point in between
 
Reportin' in, so far so good. Torrents are SOLID, youtube/twitch/general browsing is phenomenal, no buffering (except when saturating line with downloads of course).

Will be testing latencies on Dota 2, BF3 and others on the weekend.

Keep it eeeeeeeeeerp Crystalwebz! >.<
 
Ol' Mean Bastid said:
as I've mentioned previously I don't think this is a congestion issue, traceroutes don't indicate such, as I'm connected to a major exchange that has been upgraded in the last 18 months, I still think it's a line issue at the exchange or some point in between
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Also a very real possibility. But even upgraded exchanges don't always mean great performance increases unfortunately as it all depends on what exactly was upgraded and what the demand in the area looks like. I do hope your issues are resolved though.
 
copacetic said:
My experiences with phoning 10210 would make me inclined to think there there is probably about a 1/100 chance that the person on the other side of the line will even know what exchange congestion is, let alone what to do about it...
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This ^
 
@CW will there be any sort of downtime, lower speeds, new shaping rules, etc etc when you install the new hardware and (I'm assuming) tweak the config?
 
Gatsby said:
@CW will there be any sort of downtime, lower speeds, new shaping rules, etc etc when you install the new hardware and (I'm assuming) tweak the config?
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The process should be a smooth upgrade as it comes online and we're not expecting downtime but if you experience any issues please let us know.
 
Update on the news server:

The news server is back up and running properly now and there should be no more authentication troubles. If you continue to experience issues, please report this to our support.
 
Has anyone had a chance of playing D3 yet? I am just curious if it is worth it or not. My HC char doesn't need to be perma death ;).
 
I would not pay hardcore until the latency issue is fixed
 
ambroseg1 said:
bwahahahahahahahahaha......that guy only helps certain people of which I am not one. I am better off pissing in the wind while holding 45 minutes for the call centre people.
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5 minutes on the phone yesterday, telkom technical investigating the problem
 
ambroseg1 said:
bwahahahahahahahahaha......that guy only helps certain people of which I am not one. I am better off pissing in the wind while holding 45 minutes for the call centre people.
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I have had absolutely stellar support from the TelkomZA team.

If your attitude in this thread reflects your attitude in general to support people, I wouldn't be altogether surprised if they wanted little to do with you.
 
copacetic said:
I have had absolutely stellar support from the TelkomZA team.

If your attitude in this thread reflects your attitude in general to support people, I wouldn't be altogether surprised if they wanted little to do with you.
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Of course. I mean they are doing me a favour afterall right? I mean the line rental is not paid for.
 
ambroseg1 said:
Of course. I mean they are doing me a favour afterall right? I mean the line rental is not paid for.
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You generally seem to be very abrasive from the get go, and that never really helps when you're dealing with support people.
 
copacetic said:
I have had absolutely stellar support from the TelkomZA team.

If your attitude in this thread reflects your attitude in general to support people, I wouldn't be altogether surprised if they wanted little to do with you.
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Well they have to get used to dealing with people like him eventually i guess :/


ambroseg1 said:
Of course. I mean they are doing me a favour afterall right? I mean the line rental is not paid for.
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Its not the your in the wrong it's just you seem abit angry because they can't rob customs and fix everything yesterday :P
 
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