Crystal Web (NEW ISP) ADSL Feedback

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Paul Hjul

Honorary Master
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Aug 31, 2006
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One unique implication of this is that we won't be able to utilize one of our contingencies if the testing of the upgrades gives us a negative result for the duration of the Seacom maintenance - however this will hopefully not prove necessary.

We saw the statement and unfortunately it lends itself to being read as a bit of FUD, although we have no reason to presume that to be the intention of the author. The short answer is that no we don't expect it to influence us because Seacom is not our primary transit cable.

The longer answer of course has a few parts: Firstly our traffic is ordinarily carried on the WACS cable, not Seacom - and while we currently are experiencing a constraint on international capacity the capacity increases are on track and are not affected by this at all. Secondly providers frequently co-operate with each other in order to shoulder the risk of a cable failing with the result that a commercial agreement may be in place that will see certain traffic that would have been transmitted on Seacom by a different provider being carried as part of the pool which our traffic forms part of: If this does occur then the implication is simply that the network is more heavily utilized, BUT the scheduled maintenance is at an off-peak time and we don't anticipate this to be a problem. Thirdly problems with international connectivity on any sizeable number of ADSL subscribers is going to result in an increase of traffic on the ADSL infrastructure (with packets being lost and resent) - so you may find the exchange infrastructure under a little more strain. Fourthly subscribers who utilize an adversely affected provider who have backup accounts with a provider in our pool are going to use their backup accounts and thereby increase the demand.
We have asked our upstream providers to keep us appraised if there is any developments to report and beyond what I've put forward we do not have any reason to foresee a problem - but both Shaun and I will be awake around the time the maintenance kicks off and we will monitor the situation.

Ultimately problems on the Internet may, by the very nature of network effects, have implications for users that are unforeseen and negligible (had a look the other day and some of the performance problems to US based webservers - whilst others were performing better - to realize that it was the 4th of July in yankland).
 

The_Unbeliever

Honorary Master
Joined
Apr 19, 2005
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103,196
Ultimately problems on the Internet may, by the very nature of network effects, have implications for users that are unforeseen and negligible (had a look the other day and some of the performance problems to US based webservers - whilst others were performing better - to realize that it was the 4th of July in yankland).

:D That's the nature of the Wibbly Wobbly Web. It wibbles, it wobbles, and it is the web! :D
 

HavocXphere

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Joined
Oct 19, 2007
Messages
33,155
tl;dr Yes affected - but minimal

One unique implication of this is that we won't be able to utilize one of our contingencies if the testing of the upgrades gives us a negative result for the duration of the Seacom maintenance - however this will hopefully not prove necessary.

We saw the statement and unfortunately it lends itself to being read as a bit of FUD, although we have no reason to presume that to be the intention of the author. The short answer is that no we don't expect it to influence us because Seacom is not our primary transit cable.

The longer answer of course has a few parts: Firstly our traffic is ordinarily carried on the WACS cable, not Seacom - and while we currently are experiencing a constraint on international capacity the capacity increases are on track and are not affected by this at all. Secondly providers frequently co-operate with each other in order to shoulder the risk of a cable failing with the result that a commercial agreement may be in place that will see certain traffic that would have been transmitted on Seacom by a different provider being carried as part of the pool which our traffic forms part of: If this does occur then the implication is simply that the network is more heavily utilized, BUT the scheduled maintenance is at an off-peak time and we don't anticipate this to be a problem. Thirdly problems with international connectivity on any sizeable number of ADSL subscribers is going to result in an increase of traffic on the ADSL infrastructure (with packets being lost and resent) - so you may find the exchange infrastructure under a little more strain. Fourthly subscribers who utilize an adversely affected provider who have backup accounts with a provider in our pool are going to use their backup accounts and thereby increase the demand.
We have asked our upstream providers to keep us appraised if there is any developments to report and beyond what I've put forward we do not have any reason to foresee a problem - but both Shaun and I will be awake around the time the maintenance kicks off and we will monitor the situation.

Ultimately problems on the Internet may, by the very nature of network effects, have implications for users that are unforeseen and negligible (had a look the other day and some of the performance problems to US based webservers - whilst others were performing better - to realize that it was the 4th of July in yankland).
 

Necuno

Court Jester
Joined
Sep 27, 2005
Messages
58,567
Thanks for the thorough reply.

One unique implication of this is that we won't be able to utilize one of our contingencies if the testing of the upgrades gives us a negative result for the duration of the Seacom maintenance - however this will hopefully not prove necessary.

We saw the statement and unfortunately it lends itself to being read as a bit of FUD, although we have no reason to presume that to be the intention of the author. The short answer is that no we don't expect it to influence us because Seacom is not our primary transit cable.

The longer answer of course has a few parts: Firstly our traffic is ordinarily carried on the WACS cable, not Seacom - and while we currently are experiencing a constraint on international capacity the capacity increases are on track and are not affected by this at all. Secondly providers frequently co-operate with each other in order to shoulder the risk of a cable failing with the result that a commercial agreement may be in place that will see certain traffic that would have been transmitted on Seacom by a different provider being carried as part of the pool which our traffic forms part of: If this does occur then the implication is simply that the network is more heavily utilized, BUT the scheduled maintenance is at an off-peak time and we don't anticipate this to be a problem. Thirdly problems with international connectivity on any sizeable number of ADSL subscribers is going to result in an increase of traffic on the ADSL infrastructure (with packets being lost and resent) - so you may find the exchange infrastructure under a little more strain. Fourthly subscribers who utilize an adversely affected provider who have backup accounts with a provider in our pool are going to use their backup accounts and thereby increase the demand.
We have asked our upstream providers to keep us appraised if there is any developments to report and beyond what I've put forward we do not have any reason to foresee a problem - but both Shaun and I will be awake around the time the maintenance kicks off and we will monitor the situation.

Ultimately problems on the Internet may, by the very nature of network effects, have implications for users that are unforeseen and negligible (had a look the other day and some of the performance problems to US based webservers - whilst others were performing better - to realize that it was the 4th of July in yankland).
 

StevenC

Expert Member
Joined
Apr 4, 2007
Messages
2,133
First of my free 1GB accounts capped...just on gaming traffic alone!

Eagerly awaiting the day I don't have to jump through hoops to play games! Is this hardware setup going to be in place by tomorrow?
 

Crystal Web

Crystal Web representative
Company Rep
Joined
May 24, 2014
Messages
3,978
First of my free 1GB accounts capped...just on gaming traffic alone!

Eagerly awaiting the day I don't have to jump through hoops to play games! Is this hardware setup going to be in place by tomorrow?

The latest update we had was that all was on track for CoB tomorrow, but should there be any delays we do have a contingency plan in place for you. The unfortunate thing is we intended to introduce this plan tomorrow for all customers if there are any delays, but the Seacom downtime announcement leads me to believe that you'll be far happier on a slower international connection than a dead international connection, so we will initiate this contingency for customers if necessary after Seacom's planned outage.
 

Crystal Web

Crystal Web representative
Company Rep
Joined
May 24, 2014
Messages
3,978
agh, no man, seriously okes


That's not right. Just checked on our end and your account is working without a hitch. There's nothing on the account that's not working. It's routing correctly, not subjected to anything that could slow it down on our end, and I can't see anything to be honest that could result in terrible local speeds at all.

I really do want to help though, so get in touch with support. I've told them to expect a message from you, and they've got a test account standing by for you to play with.

I know your awful speeds have previously been caused by line/exchange issues and I'm actually sincerely hoping it's not this, and it's something we can resolve for you instead.
 

StevenC

Expert Member
Joined
Apr 4, 2007
Messages
2,133
Please come calibrate our Crystal Ball for us. I predicted a Brazil win. :(

They did win...a devastating defeat!

Ag shame, would have been nice for the host country to take it. Well, a host country that stood a chance this time around :)
 

StevenC

Expert Member
Joined
Apr 4, 2007
Messages
2,133
Just switched back to CW account and throughput is very bad on local and international sites.
I am guessing the fix is coming online (or I hope it is!).

Don't worry about troubleshooting me now, I am off for some well deserved sleep. Here's to hoping for a lag free experience tomorrow night! :)
 
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