Crystal Web (NEW ISP) ADSL Feedback

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slasherjdc said:
yeh international seems abit fcked this morning :/
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It has been reported. Apologies about this. We're awaiting a proper diagnosis from the team responsible for the international throughput.

Yuu said:
Done, i will gladly accept my free trial account for providing some extra input aswell :D.

Am not a fan of this new 12pm-6am happy hour that WA i think started with their 50TB giveaway , don't get me wrong in that i love free data but we can see between the binaries :p. I trust someday through CW or someone else, all this shaping nonsense falls away and capacity is increased 10 fold to just do what we want.
/mini rant over
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Increasing capacity ten-fold also means increasing costs ten-fold unless the input costs are adjusted downwards. This will always be a state of you get what you pay for, but we're working on some cool product models in this respect.
 
You see, ordinary user like me don't want to worry what costs are involved [SP decides all this] :p. Consider me more excited.
 
Yuu said:
You see, ordinary user like me don't want to worry what costs are involved [SP decides all this] :p. Consider me more excited.
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Of course you do, because the SP has to pass those costs on to you ;) None of them are charitable organisations...
 
Ha, i didn't mean it like that , i mean't wrt to their package pricing is all structured and we just get what they sell to us. I am by no means an expert so i absolutely don't expect to get it for nothing :).
 
Crystal Web said:
We've been pretty flippen charitable to date, that's for sure.

:D
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Where's my ps4? ;)

Nah, you guys have been great with the alternative accounts, the unshaped experiment etc.

Hopefully the unshaped thing can continue for users with reasonable usage profiles.
 
Crystal Web said:
It has been reported. Apologies about this. We're awaiting a proper diagnosis from the team responsible for the international throughput.



Increasing capacity ten-fold also means increasing costs ten-fold unless the input costs are adjusted downwards. This will always be a state of you get what you pay for, but we're working on some cool product models in this respect.
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you should inform your support he has the nerve to tell me its congestion while im only experiencing it with cw not on my backup :(
 
Sinbad said:
Hopefully the unshaped thing can continue for users with reasonable usage profiles.
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That's what we're comparing now. Data we see on our end as actual vs expectation of customers. Balancing this act.

BTW, we've already sponsored a charity - the Husky Rescue Centre is sponsored by Crystal Web - will post some pics later for you guys.

slasherjdc said:
you should inform your support he has the nerve to tell me its congestion while im only experiencing it with cw not on my backup :(
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I'll have a look at your ticket for you - if there's issues on the second hop though, we will always tell a customer about it. It's the responsible thing to do, but it doesn't mean we're always blaming any performance issues on exchange congestion necessarily.
 
Crystal Web said:
BTW, we've already sponsored a charity - the Husky Rescue Centre is sponsored by Crystal Web - will post some pics later for you guys.
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I thought the line item Charity referred to the stripper
and I don't think we can post those pics
 
Sinbad said:
Where's my ps4? ;)

Nah, you guys have been great with the alternative accounts, the unshaped experiment etc.

Hopefully the unshaped thing can continue for users with reasonable usage profiles.
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This would be great, I'm still only on 21gb.
 
Crystal Web said:
There seems to have been a glitch with the live chat - it was routing incoming requests incorrectly. It should be resolved now. Apologies about this.



We certainly do. It really helps though if you indicate privately who you are though, otherwise we're flying blind here and I can't really follow-up with the agents for you properly.
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Oki, il send you a PM. Just not impressed given that I sent the support email on the 3rd and again the 7th August.
 
Crystal Web said:
I'll personally investigate this one for you.
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Oki, im being a bit grumpy. But I've been really impressed with CW and have very high expectations of the company.

Therefore, given the high standards you have set, I feel the delay is not acceptable (even though it is very very low priority).

Please view this as constructive criticism, as I believe this company can have a big impact on the industry.
 
F1 Fan said:
Oki, im being a bit grumpy. But I've been really impressed with CW and have very high expectations of the company.

Therefore, given the high standards you have set, I feel the delay is not acceptable (even though it is very very low priority).

Please view this as constructive criticism, as I believe this company can have a big impact on the industry.
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Absolutely viewed as constructive. I've already identified where the problem came in, alerted the agent responsible, requested a report from him as to why your ticket was incorrectly closed, and replied to your PM with an answer as well.

Efficiency - we strive for it, and I always appreciate the honest feedback.
 
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