Crystal Web (NEW ISP) ADSL Feedback

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YingYang said:
Where are your prices on your site, CW?
Click to expand...

On the home page - just gotta scroll down. And then on all line speed product pages in the signup form as well.

We'll be making some cool changes to the site as we ready for the launch in <insert secret time-frame here>

:D
 
Crystal Web said:
On the home page - just gotta scroll down. And then on all line speed product pages in the signup form as well.
Click to expand...
advice incoming...

When browsing your site via my office PC I cannot see your pricing at all! However, after I made that post I tried using my phone and I could see the prices.

Re-look at that as that issue probably lost you loads of revenue already. I work for a telecoms company so there's potentially 1000's of my colleagues aka broadband junkies who's browsing your site and had the same experience as I had. In fact I was on your site a few times after launch and just gave up as I couldn't find the prices :)
 
YingYang said:
advice incoming...

When browsing your site via my office PC I cannot see your pricing at all! However, after I made that post I tried using my phone and I could see the prices.

Re-look at that as that issue probably lost you loads of revenue already. I work for a telecoms company so there's potentially 1000's of my colleagues aka broadband junkies who's browsing your site and had the same experience as I had. In fact I was on your site a few times after launch and just gave up as I couldn't find the prices :)
Click to expand...

Appreciate the feedback. We haven't officially launched yet though - only to the mybb community for now and extended family and friends who find us by word of mouth. launch is scheduled for, well, very soon. :D

The website will also be changing considerably.

I can't replicate the problem on my end here though. Not on any devices. Is the pricing table blocked or is the site cut off on the bottom? Those pricing tables aren't using any fancy JS or anything so not sure what could cause this. Would appreciate any feedback you can provide. :)
 
Crystal Web said:
Appreciate the feedback. We haven't officially launched yet though - only to the mybb community for now and extended family and friends who find us by word of mouth. launch is scheduled for, well, very soon. :D

The website will also be changing considerably.

I can't replicate the problem on my end here though. Not on any devices. Is the pricing table blocked or is the site cut off on the bottom? Those pricing tables aren't using any fancy JS or anything so not sure what could cause this. Would appreciate any feedback you can provide. :)
Click to expand...
I'll drop you a PM
 
Crystal Web said:
On the home page - just gotta scroll down. And then on all line speed product pages in the signup form as well.

We'll be making some cool changes to the site as we ready for the launch in <insert secret time-frame here>

:D
Click to expand...

I must say that's very unintuitive. Makes it very hard to see all your package prices at once.

Which also doesn't make sense as some people might change their speed depending on the data price. So then you force them click and scroll down multiple times.

Just look at the way Afrihost, Web Africa and even Openweb do it. You can see all the different packages on one page with all of them.
 
Chevron said:
I must say that's very unintuitive. Makes it very hard to see all your package prices at once.

Which also doesn't make sense as some people might change their speed depending on the data price. So then you force them click and scroll down multiple times.

Just look at the way Afrihost, Web Africa and even Openweb do it. You can see all the different packages on one page with all of them.
Click to expand...

/below the fold
 
Chevron said:
I must say that's very unintuitive. Makes it very hard to see all your package prices at once.

Which also doesn't make sense as some people might change their speed depending on the data price. So then you force them click and scroll down multiple times.

Just look at the way Afrihost, Web Africa and even Openweb do it. You can see all the different packages on one page with all of them.
Click to expand...

You can see all of ours too, on the home page. You just have to scroll down once. The other ISPs you mention have their pricing behind clicks and scrolling as well.

The site is getting a major overhaul the next two weeks though as the actual live site goes up with the full customer portal is released, as well as all products and associated pricing, so there will certainly be a change in the layouts and some design element changes too.

You're experiencing the evolution of a site. We've gone from nothing, to simple but completely useless, to more useful but terrible to look at, to looking good but needs some tweaking, to the final iteration coming soon.
 
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Chevron said:
I must say that's very unintuitive. Makes it very hard to see all your package prices at once.

Which also doesn't make sense as some people might change their speed depending on the data price. So then you force them click and scroll down multiple times.

Just look at the way Afrihost, Web Africa and even Openweb do it. You can see all the different packages on one page with all of them.
Click to expand...

I'm not sure what you're seeing but I see this on the home page when I scroll down:

crystal.jpg

I didn't have to click multiple times ... and I can see all the prices together.
 
DuckieZA said:
I'm not sure what you're seeing but I see this on the home page when I scroll down:

I didn't have to click multiple times ... and I can see all the prices together.
Click to expand...

Like I said. It's not intuitive. Crystal Web is the only ISP that has it on the home page. When I go to an ISPs website th first thing I do is click on the "packages" or "products" link.

For Crystal web it's this:
http://crystalweb.co.za/products.html

On that page you can't see all the packages pricing. All you see is this:

crystal.jpg

No pricing is listed there. Very frustrating.

Having something so important below the fold on the home page isn't a good idea at all.
 
Chevron said:
Like I said. It's not intuitive. Crystal Web is the only ISP that has it on the home page. When I go to an ISPs website th first thing I do is click on the "packages" or "products" link.

For Crystal web it's this:
http://crystalweb.co.za/products.html

On that page you can't see all the packages pricing. All you see is this:

View attachment 158076

No pricing is listed there. Very frustrating.

Having something so important below the fold on the home page isn't a good idea at all.
Click to expand...

You're right to a large degree and as mentioned, the site is going to go through a revamp over the next couple of days and weeks with some great upgrades, including design layout changes.

But bear in mind, that just because another ISP does it one way, doesn't mean we'll follow suit. I'm okay with being a little different with our site, support, and products. Un-intuitive is not what we're going for though.
 
Crystal Web said:
No problem. I've got a MyBroadband username field in our CRM but on signup it will only serve to confuse non-mybroadband users, and as much as we'd like to encourage traffic this way, it can't be at the expense of strain on support structures in any way. I'm afraid that once our agents start waxing lyrical about how awesome mybroadband is, they won't stop.*


*Cheque, please...
Click to expand...

I so love the fact that I put saa044 EVERYWHERE I sign up. :D
 
Crystal Web said:
You're right to a large degree and as mentioned, the site is going to go through a revamp over the next couple of days and weeks with some great upgrades, including design layout changes.

But bear in mind, that just because another ISP does it one way, doesn't mean we'll follow suit. I'm okay with being a little different with our site, support, and products. Un-intuitive is not what we're going for though.
Click to expand...

I don't mind the pricing on the home page, but to be honest, I clicked on products, didn't see the pricing and thought you might still be busy with the final site and so on, never thought to scroll down on the home page lol. Any way, what I wanted to suggest, a button on the Home page that maybe says product pricing or something and it scrolls you right down to where you need to be. But yeah I know you are still busy with the final site etc... so this is just a FYI. :)
 
Crystal Web said:
Sadly it does sound like classic exchange congestion. But there are ways to test. We've adopted a standardised support system for testing now and it can found here, step by step which you can follow and send the data to us - https://support.crystalweb.co.za/po...ort-a-problem-to-crystal-web-step-1-9-10-2014 (you will need to register on the portal first, and there is an SSL cert warning for now - actual support portal goes live this month).

In our help centre you will also now find a few other knowledgebase articles on common topics like slow speeds, packet loss, and so on.
Click to expand...

This is what I get clicking the link:

Insufficient Privileges to perform this operation. Contact
your Administrator.
Back to Home.
Click to expand...
 
saa044 said:
You got to register / sign in to the CW support site then that link will work.
Click to expand...

Correct. support.crystalweb.co.za is where you register and we can then direct you to all of the hidden KB articles. :D
 
saa044 said:
You got to register / sign in to the CW support site then that link will work.
Click to expand...

Logged in then saw the links.

I am slow since Sunday evening after coming back from the States. Have to somehow catch up on sleep, 1hr since yesterday does not do it for me.:erm:
 
snail112 said:
Logged in then saw the links.

I am slow since Sunday evening after coming back from the States. Have to somehow catch up on sleep, 1hr since yesterday does not do it for me.:erm:
Click to expand...

Try running a 24 hour support-orientated ISP.

:p
 
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