Crystalweb going to the dogs

[AfricanTech]

Works on Chrome?

Works on Edge as well

 

[ponder]

Works on Chrome?

On Chrome,

 

[requiem]

So contacted them to cancel. Amazingly they put me into a different pool. IP changed, and service is much better.

Feels remarkably similar to previous ISPs where things were great until they ran out of capacity.

Have cancelled now. I hope they treat you better than they have me

 

[Sinbad]

So contacted them to cancel. Amazingly they put me into a different pool. IP changed, and service is much better.

Feels remarkably similar to previous ISPs where things were great until they ran out of capacity.

Have cancelled now. I hope they treat you better than they have me

DDoS in progress against some of their address ranges

 

[iEverything]

DDoS in progress against some of their address ranges

For the last 2 weeks also had inconsistent Speedtest results, was told yesterday by CW that Vumatel are experiencing DDoS attacks and they are trying to address it.

This morning internet access is basically dead.

 

[requiem]

For the last 2 weeks also had inconsistent Speedtest results, was told yesterday by CW that Vumatel are experiencing DDoS attacks and they are trying to address it.

This morning internet access is basically dead.

I got the same message. Decided ****it, and cancelled my CW account.

Signed up for Cool Ideas.

Local Speedtest


International upload seems a bit constrained.

 

[iEverything]

So CW's explanation that the DDoS issue is on the Vumatel side is not accurate? Thought if V had the issue if I moved ISP would still have the issue.

Irritates me to lose the R900 odd connection fee with CW though even if I am on month to month, only been with them for 3 months now

 

[requiem]

So CW's explanation that the DDoS issue is on the Vumatel side is not accurate? Thought if V had the issue if I moved ISP would still have the issue.

Irritates me to lose the R900 odd connection fee with CW though even if I am on month to month, only been with them for 3 months now

What I found in the past two weeks is their support staff would always have some or other story about what the problem is.

They however wouldn't publish that story onto their network status page with an excuse of "we need to verify if that is really the reason before we publish it"

i.e. everything is fine, only when enough people complain will we days later reluctantly put up a notice.

 

[Former member 61586]

Have they at least pulled their heads out of their asses far enough to start sending proper usage report e-mails again?

 

[PBCool]

I got the same message. Decided ****it, and cancelled my CW account.

Signed up for Cool Ideas.

Local Speedtest


International upload seems a bit constrained.

International upload always does this on speedtests, our upload capacity never exceeds 30%

 

[PBCool]

So CW's explanation that the DDoS issue is on the Vumatel side is not accurate? Thought if V had the issue if I moved ISP would still have the issue.

Irritates me to lose the R900 odd connection fee with CW though even if I am on month to month, only been with them for 3 months now

So they may be getting the ddos to their ranges used on Vumatels network alone. If you move ISP your IP would change to that ISP. So could be the case.

 

[nightshade21099]

Same issue here, slow speeds internationally since Friday 100/100 mbps fibre on Vumatel and I told by their support to restart my CPE which obviously didnt work.

Then I was told it is a SAT3 cable issue which sounds like bull*** so I setup a workaround with an OpenVPN connection from my firewall to a VM I had from Webafrica.

Since last night I can't even browse locally which means my OpenVPN workaround is not working anymore.

Now they tell me it's a DDOS attack on my IP which is also bull*** I checked my firewall logs (PfSense) I don't see any unusual traffic.

I told them if I don't have a working connection this evening I will be cancelling.

 

[Sinbad]

Same issue here, slow speeds internationally since Friday 100/100 mbps fibre on Vumatel and I told by their support to restart my CPE which obviously didnt work.

Then I was told it is a SAT3 cable issue which sounds like bull*** so I setup a workaround with an OpenVPN connection from my firewall to a VM I had from Webafrica.

Since last night I can't even browse locally which means my OpenVPN workaround is not working anymore.

Now they tell me it's a DDOS attack on my IP which is also bull*** I checked my firewall logs (PfSense) I don't see any unusual traffic.

I told them if I don't have a working connection this evening I will be cancelling.

It's apparently a DDoS on their equipment, the traffic doesn't necessarily reach your endpoint.

 

[MickeyD]

So CW's explanation that the DDoS issue is on the Vumatel side is not accurate? Thought if V had the issue if I moved ISP would still have the issue.

Irritates me to lose the R900 odd connection fee with CW though even if I am on month to month, only been with them for 3 months now

So they may be getting the ddos to their ranges used on Vumatels network alone. If you move ISP your IP would change to that ISP. So could be the case.

i.e. it has targeted a IP range provided by IS and used by CW on Vumatel's network? This raises the question of it being a targeted, malicious attack as it does not appear that other ISPs are impacted.

 

[Sinbad]

i.e. it has targeted a IP range provided by IS and used by CW on Vumatel's network? This raises the question of it being a targeted, malicious attack as it does not appear that other ISPs are impacted.

That's pretty much the definition of a DDoS. It's nothing but targeted and malicious.

 

[nightshade21099]

It's apparently a DDoS on their equipment, the traffic doesn't necessarily reach your endpoint.

Yeah, but their support told me it's a "DDOS on my IP address"

 

[Muks]

For the last 2 weeks also had inconsistent Speedtest results, was told yesterday by CW that Vumatel are experiencing DDoS attacks and they are trying to address it.

This morning internet access is basically dead.

Same for me. I can't even open their webpage to log a ticket.

 

[Muks]

For the last 2 weeks also had inconsistent Speedtest results, was told yesterday by CW that Vumatel are experiencing DDoS attacks and they are trying to address it.

This morning internet access is basically dead.

Same for me. I can't even open their webpage to log a ticket.

 

[agentrfr]

It is nothing but pure packetloss

It does look like a DDoS attack though, given how suddenly it disappeared yesterday at exactly 11:30AM and started again last night at exactly 12:00 AM

>:|

 

[SlinkyMike]

Who is DDOSing and what is their motivation??