I received this email from Cybersmart this afternoon:
Cybersmart has made a large investment in infrastructure by purchasing its own capacity on
the new Seacom cable system that runs up the East coast of Africa.
The reasons for this investment are as follows
1. It reduces our reliance on Telkom for international capacity
2. It gives us cable system redundancy as the existing cable systems run up the west coast
3. It is significantly cheaper than Telkom a savings that we can pass onto you the customer
The Seacom cable officially lands in Mtunzini Durban and is distributed to Midrand via Neotel.
We are the only ISP in South Africa other than Neotel that has negotiated a Seacom
termination in Cape Town. We were very excited to be able to give you better speed at a better price.
Unfortunately after just under a month worth of testing we have had four long outages. Furthermore
the 195ms contractual latency between Cape Town and London is not even close to being achieved; latency
between these points is over the 300ms mark which is completely unacceptable.
The outages have been blamed on Neotels Network from Mtunzini ( http://mybroadband.co.za/news/Telecoms/10136.html)
Whatever the reason for the outages and no matter who is responsible, the service at the moment is certainly not viable
and in good conscience we cannot put our customers onto it no matter what the cost savings might be. The unfortunate fact of
the matter is that the marketing hype around this new cable does not meet reality. We will be moving off Seacom back onto SAT-3
over the weekend and will remain on SAT-3 until such time as the contractual obligations in our contract are met and the network
between Cape Town and Mtunzini becomes stable.
We have maintenance windows between 5 to 7am on the 24th/25th Saturday and Sunday morning to effect this move. There may be short periods of
intermittence during these timeframes while routes are reconfigured and propagated.