Damn ADSL (and Afrihost)

Slaught3r

Slaught3r

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So I moved my line to Afrihost after struggling with Telkom to sort out my issues. (Line is synching at 4MB but when I do a speedtest I get less than 1.00 and even as low as 0.40 down)

I live 700m from the exchange and the Telkom techie has been out numerous times saying he can't find an issue with the line. I spoke to a gent from Afrihost last week Friday and he said it looks like there is a problem at the exchange because there is an irregular synch happening at the exchange. He said he will log a call with Telkom and when the techie comes out I need to phone them so they can troubleshoot on the phone. More than willing to do that - but after waiting for over a week I have not heard a word from neither Afrihost nor Telkom.

So I phone yesterday morning to find out what is happening and the guy I speak to says there is no call open on my account... :wtf:

After venting on him (he did handle the call very professionally) he logged a call with Telkom - although he did mention he doesn't see the same errors that the guy I spoke to last week reported. So now I am waiting again for the issue to be sorted.

My question is - if Telkom doesn't pick up any issues and Afrihost dont see any errors, what else could be the problem???

Just a note - I did replace the router yesterday with a Trendnet router from Incredible Corruption (I was using a Telkom branded Netgear) but that didn't change a thing.

What other recourse do I have?? I am even considering doing a new installation at my house to see if I have the same problem on the other line. If I do then cancel it again - if I don't then cancel the problematic one... I am fed up.
 
What exchange are you on? I have exactly the same problem and after much leg work and hours on the phone have established the local DSLAM's are either hopelessly oversubscribed or faulty. Telkom seem uninterested or unwilling to resolve the issue. I've been at this for 6 months now...
 
1 word, amobia.... :D have you requested a site survey as yet slaughts?

wish i could amobia but they don't have wireless coverage in my area.... :(
 
Amobia (on their website at least) do not cover my area - I suppose the only way to find out for sure is to have a site survey done. But I am not keen on wireless because of cost... :(
 
JoeSlaughter said:
Amobia (on their website at least) do not cover my area - I suppose the only way to find out for sure is to have a site survey done. But I am not keen on wireless because of cost... :(
Click to expand...

wireless > higher cost > less lag and more stable = LESS failing in mw3 vs cheaper ADSL > more lag and unstable = EPIC FAIL in mw3
 
Last edited:
JoeSlaughter:
1) What model Netgear modem do you have?

2) Could you please post your ADSL statistics (sync speeds, line attenuations and SNR/noise margins)?

3) If you pick up your telephone, do you hear any noise on the analog/voice line?

4) Could you run a traceroute to like www.google.co.za and post the results here?

5) It would be a good idea to try a different ISP account, like the 14 day Web Africa trial account: http://www.webafrica.co.za/home/adsl/trial/
 
I'm on 011 704 , Olivedale.

Check where u are here: http://www.broadbandstats.co.za/search/phone/

I know many of the ADSL exchanges are currently groaning under load. I would reccomend also following all the steps Pada outlined.

I have given Telkom 1 more month to sort themselves out, otherwise Amobia here I come.
 
Hey Pada - will run stats tonight when I get home but not using the netgear anymore - got a Trendnet from Incredible yesterday.

I also do not have a phone connected I have no need for a landline telephone. So never even bothered to connect one.

I have a Telkom account that I used with the same results - so I don't think it is ISP related.

I will run the stats and post them this afternoon.
 
Jladan said:
I'm on 011 704 , Olivedale.

Check where u are here: http://www.broadbandstats.co.za/search/phone/

I know many of the ADSL exchanges are currently groaning under load. I would reccomend also following all the steps Pada outlined.

I have given Telkom 1 more month to sort themselves out, otherwise Amobia here I come.
Click to expand...

Thanks, but I get an error "web page cannot be found"??
 
JoeSlaughter:
I know you don't have the Netgear one connected any more, but I'd still like to know what model it was, seeing that some Netgear modems are far more superior to Trendnet ones.

It could be helpful to just borrow a telephone and to connect that without the ADSL modem to check if your voice line has any noise on it. I usually report voice line issues before I report ADSL line faults, because Telkom tends to solve those faster :)
 
Douglasdale/Olivedale/Surrounding areas = Exchange Oversubscribed - No fix in short term probably as project to upgrade the exchanges/DSLAMs = only in initiation phase.
 
Still doesn't work - even from home.... ???

Pada, please see below stats:


Current Rate(Kbps) 4096 512
Max Rate(Kbps) 11272 1036
Noise Margin(dB) 25.9 12
Attenuation(dB) 18.5 7.5
Output Power(dBm) 6.5 2.5

Trace:

Tracing route to www.l.google.com [196.23.168.148]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms dsldevice.lan [192.168]
2 124 ms 112 ms 104 ms 196-210-155-1.dynamic.isadsl.co.za [196.210.155.1]
3 166 ms 186 ms 166 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
4 55 ms 61 ms 65 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 293 ms 320 ms 286 ms core1a-pkl-te-1-1.ip.isnet.net [196.26.0.60]
6 261 ms 245 ms 237 ms csw6-pkl-tg2-7.ip.isnet.net [168.209.1.189]
7 369 ms 341 ms 221 ms za196-23-168-148.cache.googlevideo.com [196.23.168.148]

Trace complete.
 
By the looks of things your exchange is congested badly.

Your ADSL line/connection is fine, but the connection to ANY ISP will perform poorly due to the congestion at the exchange.

Unfortunately there ain't much that you can do, except perhaps complaining on a regular basis. I'm not even sure what to complain about to achieve the maximum effect...
Because you can complain about high latencies/ping & low throughput - and perhaps some other stuff too :)
 
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