Dear Samsung - NETFLIX

Hi Backstreetboy,

I have a feeling that the JU6000 is not sold in Australia hence it's not listed on that (AU) site. When I bought mine, there was a netflix picture/icon on the box which, for obvious reasons I assumed meant it supported the app.
A new firmware version (1440.8) was released this week. I've updated but I still cannot activate netflix on my JU6000.
 
Taffy said:
Hi Backstreetboy,

I have a feeling that the JU6000 is not sold in Australia hence it's not listed on that (AU) site. When I bought mine, there was a netflix picture/icon on the box which, for obvious reasons I assumed meant it supported the app.
A new firmware version (1440.8) was released this week. I've updated but I still cannot activate netflix on my JU6000.
Click to expand...
Thanks downloading the update now. For some reason when checking for updates on the TV itself there is no update :confused: lol. Got tired of waiting and did this:

Press the ‘Source’ button on the remote control and select ‘TV’.
Press ‘Menu’ on the remote, select ‘System’ on the on-screen menu and enter the sub-menu.
Select ‘Setup’ and scroll through the information until you reach the ‘Terms & Conditions’ page.
While on the ‘Terms and Conditions’ page, press the following sequence of keys on your remote, in order: ‘Mute, Return, Volume +, Channel Up, Mute’.
Select a region which includes support for the Netflix app, such as the United States.
Proceed to complete the setup.

Vidi and showmax is there aswell. Not sure about news24 but don't care. Just disappointing I had to go through this.
 
Yep, couldn't find the update either so downloaded it myself too.

I've been through that smart hub reset process so many times, I can probably do it in my sleep now. Still couldn't find the netflix app in the SA store so I'm using the UK store now - at least that also gives me the BBC app. Still no luck activating netflix through. When my patience returns I'll request remote support via the TV support menu.

Back to the apple tv then.
 
Works on all computers, Apple tv's and iPads. I've tried every region change/power cycling/reinstall workaround and possible fix I've found with no luck.

After contacting Samsung SA they reckon there is a problem with the smart hub server and have no idea when it's going to be resolved which makes no sense because other people can stream. Very frustrating.
I'll request remote support via the tv menu this week sometime to see if that helps.
 
So very sad to hear that it's not working.

Netflix on my Sammy works pretty great, but it came pre-installed when I bought the TV. Any ideas on when it's getting resolved?
 
No idea when it will be sorted out and Samsung were very vague.
 
Ok I have some more info via a chat this morning with Netflix rep below. Makes sense as I have seen other people on Samsung ZA Facebook page with same TV and same issues. Samsung rolls out these TV's without asking Netflix for certificates to support these models.

Netflix: Benjamin
Thanks for being patient, so it looks like we are aware of this, and I did confirm the information on the back end with your TV, it looks like the reason we are getting this error is because the Netflix app was pushed out to Samsung TV's via Firmware update when Samsung never intended to do that, fear not, what I can do is start up a report so my team can get in touch with Samsung officially saying that your Samsung TV (UA48JU6000) needs to be a supported device in South Africa.
 
Thanks Payback,

Hopefully that communication between samsung and netflix doesn't take too long. Did you manage to get a timeframe?
 
Katoolsie said:
Get a Chromecast!
So much better than the Apps on your TV
Click to expand...
Or an Apple TV.

In my opinion the best of the lot [for Netflix]. I also have a Chromecast (v2) and Samsung SmartTV to compare, so not just a fanboi recommendation.
 
PAYBACK said:
Ok I have some more info via a chat this morning with Netflix rep below. Makes sense as I have seen other people on Samsung ZA Facebook page with same TV and same issues. Samsung rolls out these TV's without asking Netflix for certificates to support these models.

Netflix: Benjamin
Thanks for being patient, so it looks like we are aware of this, and I did confirm the information on the back end with your TV, it looks like the reason we are getting this error is because the Netflix app was pushed out to Samsung TV's via Firmware update when Samsung never intended to do that, fear not, what I can do is start up a report so my team can get in touch with Samsung officially saying that your Samsung TV (UA48JU6000) needs to be a supported device in South Africa.
Click to expand...

And the Blu Ray players that have Smart Hub please
 
Using an apple tv with no problems.

Based on Netflix's response, the story I was fed by Samsung SA around the smart hub server being down is rubbish. The real problem is that netflix on the JU6000 (and drifter's BD player) is not supported in SA. Well done samsung.
 
Taffy said:
Thanks Payback,

Hopefully that communication between samsung and netflix doesn't take too long. Did you manage to get a timeframe?
Click to expand...

Drifter said:
And the Blu Ray players that have Smart Hub please
Click to expand...

I assuming that with the ammount of new devices that Samsung and the likes develop, they batch send these devices to be included in Netflix updates. That is why we find some devices work and others not. Blu-ray players included. No firm timeline I'm afraid.

It still does not explain why there is no Netflix app in the ZA smart hub store!

What is out there is Samsung spreading a lot of disinformation as to why some of their devices are not supported. Go check out the Samsung Facebook visitors comments page.
 
Last edited:
FYI - a new version of firmware for the JU6000 has been released (1442) but for some reason it isn't recognised by my TV. Not sure if anyone else has tried it.
 
Just downloaded Taffy and it seems to be working. Quite well actually. Ironically my free month comes to an end tomorrow.
 
Drifter said:
Samsung BD-E5500 Smart Blu Ray player. I tried the hacks on the net, no go. There is no region setting under setting in the player, unless it's a hidden function.
Click to expand...
Go to smarthub and press FF 289 RW. See link in my post.
 
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