Degrading Telkom LTE Uncapped speeds

RainerZA said:
You can contact TelkomZA on the forums. Please just note that it may take more than a day for them to respond since you can imagine they are pretty busy being understaffed.

Also include the following information in your message to enable them to report your problem to the relevant engineers as quickly as possible:
"Gonna need your address and LTE service number, if you could confirm GPS location that will also be helpful, can then request intervention"

As a bonus I also sent sample speedtest results showing the problem and also included the Cell Id of the tower I am connecting to.

Hope it helps
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Did Telkomza ever get back to you with some info on the problem?
 
Skimmie said:
Did Telkomza ever get back to you with some info on the problem?
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I first messaged him monday, and wensday I got a response requesting the abovementioned information. Still waiting now, I don't excpect a reply immediatly, maybe next week
 
Being unfortunate to be working this late (early?), my LTE line decides to bomb out shortly after midnight. Still not usable. Reset modem may times. Taken sim card out. Etc. Nothing.

I am currently connected via PREPAID TelkomMobile sim which is business as usual. ffs.

EDIT: This is on Day #2 of my Uncapped LTE experience. Very worrying.
 
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Hippo said:
Being unfortunate to be working this late (early?), my LTE line decides to bomb out shortly after midnight. Still not usable. Reset modem may times. Taken sim card out. Etc. Nothing.

I am currently connected via PREPAID TelkomMobile sim which is business as usual. ffs.
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Having issues as well since about midnight: it looks like maintenance to me - DNS resolution isn't even working. It's intermittent. It'll probably be sorted before morning... I've seen this a few times before.

On the plus side, on-peak evening performance wasn't bad tonight; and pings were low enough (< 30ms ) to game with.
 
Wahlburg said:
Having issues as well since about midnight: it looks like maintenance to me - DNS resolution isn't even working. It's intermittent. It'll probably be sorted before morning... I've seen this a few times before.

On the plus side, on-peak evening performance wasn't bad tonight; and pings were low enough (< 30ms ) to game with.
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It got progressively slower till midnight. Then POOF. Hope you are right.
 
Hippo said:
It got progressively slower till midnight. Then POOF. Hope you are right.
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Also hope so.

This is from about 20 minutes ago while it was briefly up:
98020e60b09cf311a275fe45d801bf97.jpg


And then it was down again.

Last time I saw this, it was sorted by about 4AM.
 
Guys is there anyway to locate the nearest tower. I used open signal with my Telkom sim but I saw the router cell ID wasn't even on the list of cell towers the phone picked up.. Any ideas?
 
Snyper564 said:
Guys is there anyway to locate the nearest tower. I used open signal with my Telkom sim but I saw the router cell ID wasn't even on the list of cell towers the phone picked up.. Any ideas?
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Is your phone also on Telkom LTE ?

2300Mhz frequency ?
 
@RainerZa thanks for the heads up about the tower. Decided to pop the antenna on myself. Pointed in the towers direction tweaked it and hit RSRP 79dBm. Quickly downloading something will post speedtest results just now. Steam peaked at 7.1mbs, the division 25GB downloaded in 1.5hours. Soft capped long ago everything is still flying.

Speedtest: http://www.speedtest.net/my-result/5102514663

Later that evening:

Im actually contemplating whether I should just ask the technician not to come. Dont really want antenna in another spot anyway :p
 
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Snyper564 said:
Decided to pop the antenna on myself. Pointed in the towers direction tweaked it and hit RSRP 79dBm.
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Is that with or without line of sight of the towers ? Any obstructions between yourself and the towers?
 
Snyper564 said:
@RainerZa thanks for the heads up about the tower. Decided to pop the antenna on myself. Pointed in the towers direction tweaked it and hit RSRP 79dBm. Quickly downloading something will post speedtest results just now. Steam peaked at 7.1mbs, the division 25GB downloaded in 1.5hours. Soft capped long ago everything is still flying.
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Probably not the correct thread, but why have you been soft capped? Did your P2P reach 50GB?
 
Mine has dropped from a avg of 40mpbs to around 8 signal still at the same strength , in Boksburg
 
JoseQuervo said:
Is that with or without line of sight of the towers ? Any obstructions between yourself and the towers?
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I think without line of sight. I cant actually see the tower but I pointed at at where I thought it was. I can see that it would hit the neighbors trees etc. Its not on a pole just on the wall. Tower about 2km away. Unless its connecting to another tower :p
 
ijacobs3 said:
Mine has dropped from a avg of 40mpbs to around 8 signal still at the same strength , in Boksburg
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On peak, mine's has dropped from >70 to under 7mbps. It's still very fast off peak, though.

From around 4PM today:
802952e6ce6246cd1fece7ac5ababc3a.jpg


Signal parameters are unchanged between great performance and terrible performance.

At least Ping is still good enough for gaming.

Not all that happy at present, though.

This only started in mid-January.
 
@Sandman - are you still getting the great speeds? This thread worries me as I want to cancel the adsl line but seems risky to rely on lte only?
 
And just an hour or two later, we're now at less than a third of that performance: it's proper on-peak time now.

Aaaargh.

58e367809a61722dc772fda90e4bce13.jpg


So much for gaming lol.

The antenna is already mounted and pointed at the only listed tower in my area (Telkom did the installation themselves), but will get onto the roof at some point to see if I can find another tower that's less congested.

Lame. Just failed back over (again) to my old ADSL line.
 
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