Degrading Telkom LTE Uncapped speeds

Visions said:
I'm so disappointed. Have not even tried it on my PS4. Hopefully Poynting device will make a difference.
http://www.speedtest.net/my-result/5078329892
Click to expand...

How many signal bars are you getting?

For me, the external antenna nearly doubled my speed (from 2-3 bars to four).

Here's my performance from this morning:
43a996a2dc62496e203bc3515bb047cb.jpg


And from an hour ago (on peak; when I posted above):
efb21f4c6f373a107304e8ad8c4af66d.jpg


Not good. Currently still failed over to my ADSL line. Good thing I didn't cancel it, I guess.
 
what the number I can phone to follow up on my online order I have placed please?
 
I always have FULL signal bars, always 4, but have never reached anything above 10Mbs.
 
RainerZA said:
Sample at night:


Sample during daytime:
Click to expand...

there seems to be congestion on the tower u connecting too. the latency shows that. maybe try directing ur external antenna to another tower at night and do speed test. use telkom online coverage map to locate the other towers in ur area
 
Snyper564 said:
Which tower are you connecting too? The one by the library/dog park?
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Judging by the direction the technicians set up the antenna I am connecting to the tower at the corner of Hertzog and Beves Avenue. I am unsure if I can even change to the library tower since this one is so much closer it would overpower that one. Also this has only started 2 weeks ago, it was fine the month before that.

Can this have something to do with the MTN issue since telkom uses their towers?
 
RainerZA said:
Judging by the direction the technicians set up the antenna I am connecting to the tower at the corner of Hertzog and Beves Avenue. I am unsure if I can even change to the library tower since this one is so much closer it would overpower that one. Also this has only started 2 weeks ago, it was fine the month before that.

Can this have something to do with the MTN issue since telkom uses their towers?
Click to expand...

No idea about the MTN issue. Didn't even realise there was a tower there. On the unlimited Telkom coverage map the only tower in our area was the one by the library/dog park, but that would mean that you can really connect to any tower unless I am mistaken.
 
Snyper564 said:
No idea about the MTN issue. Didn't even realise there was a tower there. On the unlimited Telkom coverage map the only tower in our area was the one by the library/dog park, but that would mean that you can really connect to any tower unless I am mistaken.
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I was surprised as well, also thought the library one was the only tower. I suspect they are both linked to each other so I guess you could connect to any MTN tower as long as that tower is in your area of coverage (eg Pierre van Ryneveld).
 
RainerZA said:
I was surprised as well, also thought the library one was the only tower. I suspect they are both linked to each other so I guess you could connect to any MTN tower as long as that tower is in your area of coverage (eg Pierre van Ryneveld).
Click to expand...

Ill try your tower later ;)
 
Getting only 4Mbs - 6Mbs in the evening down from 40Mbps.
If this is not fixed, telkom has screwed us in this 24 month contract.
 
Dazzla said:
Getting only 4Mbs - 6Mbs in the evening down from 40Mbps.
If this is not fixed, telkom has screwed us in this 24 month contract.
Click to expand...

Yeah. I'm still reverting back to my old ADSL every night: mainly because evening ping on Uncapped LTE is terrible at the moment. (Speed itself is also poor, as per my post above).

Too late to cancel the contract.

Although for the remaining 20 hours of the day, it's still really performant.
 
Wahlburg said:
Yeah. I'm still reverting back to my old ADSL every night: mainly because evening ping on Uncapped LTE is terrible at the moment. (Speed itself is also poor, as per my post above).

Too late to cancel the contract.

Although for the remaining 20 hours of the day, it's still really performant.
Click to expand...

To bad I'm and work or sleeping the remaining 20 hours of the day. So basically paying for crap!.
 
Does anybody know who we can complain to. I'm getting 300ms pings and less than 2Mbs.
 
Dazzla said:
Does anybody know who we can complain to. I'm getting 300ms pings and less than 2Mbs.
Click to expand...

You can contact TelkomZA on the forums. Please just note that it may take more than a day for them to respond since you can imagine they are pretty busy being understaffed.

Also include the following information in your message to enable them to report your problem to the relevant engineers as quickly as possible:
"Gonna need your address and LTE service number, if you could confirm GPS location that will also be helpful, can then request intervention"

As a bonus I also sent sample speedtest results showing the problem and also included the Cell Id of the tower I am connecting to.

Hope it helps
 
RainerZA said:
You can contact TelkomZA on the forums. Please just note that it may take more than a day for them to respond since you can imagine they are pretty busy being understaffed.

Also include the following information in your message to enable them to report your problem to the relevant engineers as quickly as possible:
"Gonna need your address and LTE service number, if you could confirm GPS location that will also be helpful, can then request intervention"

As a bonus I also sent sample speedtest results showing the problem and also included the Cell Id of the tower I am connecting to.

Hope it helps
Click to expand...

Thanks. How do I find the cell tower Id that I am connected to?
 
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