Desperate attempt to contact MWeb

[nhockey]

MWeb do not offer support phone numbers or email addresses, just that silly bot that I've abused for the past few days without response.
I'm posting here in an attempt to get their attention.

15 Jan 2026 - I placed an order (I7176556) & paid for a 5G router.

21 Jan 2026 - Order cancelled due to the less than adequate control over RICA information.

30 Jan 2026 - Requested refund received.

3 Feb 2026 - Courier delivered the router.

Lookup my details from the above document & contact me wrt arrangements to collect the router.

While I'm having a whinge - what's the deal with MTN allowing aggressive port scans every 6 to 8 hours from these IPs ?
168.210.2.2, 196.14.239.2, 198.235.24.203, 41.122.135.232

 

[CrypticZA]

MWeb do not offer support phone numbers or email addresses, just that silly bot that I've abused for the past few days without response.
I'm posting here in an attempt to get their attention.

15 Jan 2026 - I placed an order (I7176556) & paid for a 5G router.

21 Jan 2026 - Order cancelled due to the less than adequate control over RICA information.

30 Jan 2026 - Requested refund received.

3 Feb 2026 - Courier delivered the router.

Lookup my details from the above document & contact me wrt arrangements to collect the router.

Mweb just like in the list of top 100 ISP's are not here

 

[saor]

There really needs to be a sticky'd thread warning about Webafrica & Mweb. Pathetic companies.

 

[Robocop]

MWeb do not offer support phone numbers or email addresses, just that silly bot that I've abused for the past few days without response.
I'm posting here in an attempt to get their attention.

15 Jan 2026 - I placed an order (I7176556) & paid for a 5G router.

21 Jan 2026 - Order cancelled due to the less than adequate control over RICA information.

30 Jan 2026 - Requested refund received.

3 Feb 2026 - Courier delivered the router.

Lookup my details from the above document & contact me wrt arrangements to collect the router.

There is your first mistake. With so many respected isp's around you chose the worst one.

 

[My_King]

There really needs to be a sticky'd thread warning about Webafrica & Mweb. Pathetic companies.

I agree, but it will not stop anyone.