.....and so I worry that they don't actually know "what" exactly is wrong.
I think it has been like that since last December.
I signed up for them last December and it was slow, but they were new, so benefit of the doubt.
Then, after a couple of days it got irritating as there were no answers, just other forum users says "They're new, give them time".
Thankfully Dave came along and posted some updates that placated the masses and gave us all hope. Unfortunately speeds remained the same, very slow, 10kb/s if I recall correctly. Also no connection to Steam, no Skype, no 'anything much'.
The problem was always '2 days' from being solved and would be fixed with 'the next piece of hardware to be installed'.
Again, unfortunately that was not the case.
At the end of jan I applied to SAOL and haven't looked back since.
I have kept popping into this thread to see how DigiChilli are doing and it appears to be the same thing every time.
Everyone experiencing slow speeds, digichilli giving no feedback (but stuff trickling through that they are 'x days/weeks from solving the problem') and 1/8 of the people repeating the "give them a chance - they're new" mantra.
Again, I hope that tomorrow they flip a switch and all you subscribers get your full speeds.
Or maybe the cheaper deal isn't the best and it would be better to 'invest' your money elsewhere...
it might explain why we'd see a boost in speeds. It may take a week or two just to tweak everything and make sure it's working with their shaper prehaps 
Sign up with Google