Uhm, are you blind? Read the updates from Dave and try and figure out where the problem is and if DC can fix this problem. This is like ***king out SAA for not letting their flights depart because of a hurricane on the runway.
I don't agree that after I have paid 1000R for a service I should also need 'to try and figure where the problem is'. And before you might call me a stupid noob I am not, I am a web designer and computer geek for many years so I know it is not my fault or a 'pls reboot your computer and try again problem'. If I can not work then I will loose my clients and now spending money buying other bandwidth to figure it out. What about the other noobs out there who aren't smart/rich enough to just wait it out when they have 75% downtime?