DigiChilli January Status and feedback

[Forge]

Imagine this...when i had trouble with my ADSL line:

After 10 calls, each detailing my problem...6 ref numbers and 2 modems later( to make sure). I went to a telkom branch in my area...I told the lady my whole story...And then,....SHE HAD THE NERVE TO PHONE TELKOM FROM TELKOM AND GIVE ME THE PHONE TO SPEAK TO A TECHNICIAN AGAIN fFROM TELKOM...?????????????????????????????????? She told: "IM NOT A TECHN."


WTF...

 

[Software Boys Pty LTD]

Imagine this...when i had trouble with my ADSL line:

After 10 calls, each detailing my problem...6 ref numbers and 2 modems later( to make sure). I went to a telkom branch in my area...I told the lady my whole story...And then,....SHE HAD THE NERVE TO PHONE TELKOM FROM TELKOM AND GIVE ME THE PHONE TO SPEAK TO A TECHNICIAN AGAIN fFROM TELKOM...?????????????????????????????????? She told: "IM NOT A TECHN."


WTF...

I had same issue two weeks ago, new adsl line, dead, explained me story over 50 times and kept getting shoved around from call center to call center, saying its my router

 

[Zyzzyva]

Thanks for the update Dave.

It's official, telkom are part of the conspiracy.

 

[CambodiaDave]

January 8/9th 2010 Network Status
Network
Catastrophic failure of upstream provider.
9th January 10:00 am
Still no connectivity whatsoever.
Call centre is trying to get to answer calls.

*********************************************
13H00
The current outstanding issue is the Telkom IPC. Telkom are still busy escalating the problem on their side.

*********************************************
14H00
Telkom are still busy with the problem on their side.
*********************************************

 

[Stillie]

telkom = bastid thanks again dave,

i feel happier knowing whats cutting

 

[blaaislaai]

yay, so our issues will be resolved today

 

[The_Mowgs]

Thank you Dave, really appreciate the feedback.

 

[absk300]

tnx for feedbanck

 

[jamezjunk]

*********************************************
14H00
Telkom are still busy with the problem on their side.
*********************************************[/B]

We appreciate the regular updates, this will keep your customers much happier during the down time. Shows you actually care about customers.

 

[Zyzzyva]

Dave don't you think it would make sense to get everyone at digichilli a myadsl forum account so that they can leave a simple update message if there is a major change on the network.

Obviously you can't always do it in a timely fashion as you are not always around.

I think the high volume of traffic in these threads would make it worth the effort.

 

[bbabraham]

I don't have a DC account but Dave, these regular updates will certainly help cool the flames! People hate to be left in the dark and just want to be informed as to what the problem is. People can be surprisingly patient with a little feedback. As this thread will testify, remain silent and pretty soon you have an angry mob feeding off each other's frustrations.

 

[blaaislaai]

They usually say: No news, is good news.

 

[Stillie]

@ Dave,

Whats up with your Signature?

 

[Software Boys Pty LTD]

yay, so our issues will be resolved today

Well hopefully

 

[Software Boys Pty LTD]

All i wanna do is complete my torrents........

 

[alanv]

All i wanted for chrismas was uncapped internet

Thanks for the update Dave - Think he had any sleep the last week?

 

[absk300]

think we will be up and running today again?

 

[sallyspencer]

I had same issue two weeks ago, new adsl line, dead, explained me story over 50 times and kept getting shoved around from call center to call center, saying its my router

going through the same with them.....my Telkom adsl is slow as well and everytime it rains in CT Summer Greens phones and adsl go dead.....asked them to check my line for any faults......

had a tech out here who was a real condscending bustard....

couldn't handle him anymore and told him in very plain and simple english to pee off...

added a few porra swear words and then let my dog escort him out the door....

being menopausal is such fun in SA......:twisted:

 

[Mypro-D]

@ Dave,

Whats up with your Signature?

+1

 

[absk300]

January 8/9th 2010 Network Status
Network
Catastrophic failure of upstream provider.
9th January 10:00 am
Still no connectivity whatsoever.
Call centre is trying to get to answer calls.

*********************************************
13H00
The current outstanding issue is the Telkom IPC. Telkom are still busy escalating the problem on their side.

*********************************************
14H00
Telkom are still busy with the problem on their side.
*********************************************

16H00
Telkom are still busy with the problem on their side.
They are not saying what they are doing, thinking of doing, or have done as yet.
*********************************************[/B]

thanks dave