Disconnections

Bloody hell please fix the disconnection issue already! Getting disconnected and getting authentication errors every single day!
 
This morning my connection was dead once again and my phone was buggered - had to remove the battery to reset it. Speed was decent once it connected, though.
 
Take the battery out and leave it out! That's what I do, the battery is a pain in my ass with all it's beeping and with all the kark happening, it's just a mission, so leave it out.

@DD: Neotel rep knows about the problem but has no feedback for us... :rolleyes:
 
Well from discussions with a techie it seems my problem was not related to the tower actually dying but rather due to congestion.

The way the towers work it seems is they accept connections to a certain amount of clients. When there are too many clients connecting to a tower then they just simply wont accept a connection. This kinda sucks if your using a directional antenna and the tower your pointed to does not accept anymore connections.

Basically what it comes down to is that were stuck with disconnections and either learn to live with them or .... dunno...
 
armitage said:
Well from discussions with a techie it seems my problem was not related to the tower actually dying but rather due to congestion.

The way the towers work it seems is they accept connections to a certain amount of clients. When there are too many clients connecting to a tower then they just simply wont accept a connection. This kinda sucks if your using a directional antenna and the tower your pointed to does not accept anymore connections.

Basically what it comes down to is that were stuck with disconnections and either learn to live with them or .... dunno...
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That explanation seems too convenient. How is it that loads of towers became congested at the same a couple of weeks ago and not before that? I don't think they know where the problem lies and the neotel rep's convenient absence from the forums proves this.
 
I don't care what the problem is, just fix it! If the towers are congested put up new ones FFS :mad:
 
I'm already beyond sick of Neotel and their damn excuses... just tell us what the bloody problem is, what you're doing to fix it - hell... 2 weeks this has been going on... FIX IT! :mad:
 
Finally sent off the cancellation email today. There are just too many good ADSL offers to stick with our slow, disconnecting Neotel Prime.

Guess I won't be around here anymore:/ We stuck with it a long time. Best of luck to the rest of you. I hope these issues all get resolved at some point.
 
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Disconnections have been much worse in the past 24 hours. Getting disconnected every hour or so :mad:
 
I'm now using DUN Manager to deal with disconnections and dead connections (no data received). I've set it to disconnect and reconnect every 2 hours and it works like a charm.
 
I think I had two disconnects today & my auto redial sorted that out, been connected for five hours now. However the speeds are really stuffed up (find a better word than stuffed up). I would really like to get a pm or a call from the second Rep (I know his name), I always got answers. Sad, and we thought Seacom would aid Neotel, sigh, grumble....argh what's the use complaining :(
 
I have been getting disconnections throughout the weekend and my speeds have been half what I am used to.
RSSI: 62
PN: 492
 
And as per usual, nothing from the Neotel rep - can't you guys at least SUCK a 'half decent' excuse outta ya thumbs?
 
No reply from Neotel rep, however, Marius from Neotel is supposed to come around to me today after 2pm to do a 'site visit'

Disconnections seem to have calmed down on my side, how are the rest of you?
 
Disconns have been a bit better lately, but my speed is nowhere near what it was
 
gdiza said:
No reply from Neotel rep, however, Marius from Neotel is supposed to come around to me today after 2pm to do a 'site visit'

Disconnections seem to have calmed down on my side, how are the rest of you?
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The rep was online earlier but he chose to post here http://mybroadband.co.za/vb/showthread.php?t=194807&page=2 instead of deal with our issues.

Disconnections are still happening for me but with less frequency.
 
He has no answers for us, or at least, answers that won't have us CRAPPING on him!

My site visit today is probably just to say 'we did something - however useless it is'

I don't see the point in having a site visit, I have an antenna installed by Neotel, and it's something happening on their tower.
 
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Of course we will crap on him but I for one would have respected him and the company he represents if they had been open and honest from the beginning instead of running away.
 
DI s connects

Lo Folks,

There were some changes made again after the last notice I posted. Any feedback on your disconnects increasing or decreasing woulld be helpful thanks..
 
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